Mobile menu appearing and disappearing without any reason?

This topic has 4 replies, 2 voices, and was last updated 1 year, 1 month ago ago by Tony Rodriguez

  • Avatar: Siv
    Siv
    Participant
    January 7, 2023 at 09:04

    Hi,
    I find that the mobile menu is appearing and disappearing at odd times… I really don´t understand why and need help to know how to control it.

    3 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 7, 2023 at 09:52

    Hello, @Siv,

    Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins, clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

    And if the issue will still persist then please remain all the third-party plugins deactivated on your site and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

    Note: Please take the complete backup of your site first.

    Please also share your site WP Admin URL and Credentials with me as well in the private content area of this topic as listed below, so that I will look into it for you on your site.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Regards 8Themes Team.

    Avatar: Siv
    Siv
    Participant
    January 7, 2023 at 10:10

    Thank you!! Looked like the SG Optimizer (SiteGround) was causing the problem!

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 7, 2023 at 10:13

    Hello, @Siv,

    Sound’s Good!!
    That you found the culprit, So I suggest you to please do not use this plugin or contact the plugin Author on this issue.

    Thanks for your understanding and for contacting us.
    Have a nice day.

    Regards 8Themes Team.

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