Hello, @Dominick,

I have checked your site and found your server requirements do not meet the theme’s requirements. First of all please downgrade your PHP version to 7.4.33. For this Please contact your service provider and ask them to fix server requirements to meet theme requirements. See the image for the theme requirement: https://ibb.co/K59FJhk

And then the theme should be updated first, then the Core plugin. Check our theme documentation Xstore Theme update here: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Regards 8Themes Team.

Hello, @ElTorjero,

Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

And if the issue will still persists then please remain all the third-party plugins deactivated on your site and provide me login access to your site in the below-listed format in the private content area and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Note: Please take the complete backup of your site first.

Regards 8Themes Team.

Hello, @LMcompany,

It was a cache issue nothing else. In my last reply just a few minutes ago I told you that I disable the siteground optimizer plugins and I checked now you again activate it. I disabled it again and your issue is resolved. Check the video: https://www.veed.io/view/3eab5e8c-ed9b-45e4-9f23-d820157f2f0e?sharingWidget=true&panel=share

Regards 8Themes Team.

Hello, @TFS,

Unfortunately, this is not possible as there is no such option in our theme for it.

And also it is not possible to try with the Custom CSS because there is no specific and separate class for that page that we can target to set the Custom CSS, so this requires extra Customization.

Regards 8Themes Team.

Hello, @Fernez,

1- I have checked and confirmed that the settings are set to fine there must be a third-party plugin that conflicts and causes the issue. kindly activate the parent theme first and please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

And if the issue will still persist then please remain all the third-party plugins deactivated on your site and allow us to debug your site in deep to find the cause of the issue.

Note: Please take a complete backup of your site first.

2- To style the buy now button simply navigate to the Dashboard >> XSTORE >> Theme Settings >> WooCommerce >> Single Product Builder >> Add to cart & Quantity see the image: https://postimg.cc/0K6bKHTF and to change the text you have to translate it there is no option to change the text in the theme. Please check this article to know how to translate: https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

3- In order to solve your issue simply go to the Dashboard >> XStore >> Theme OPtions >> Theme Custom CSS >> Global and then paste the below code at the bottom of the CSS box there.

.element-nnrkj.et_column.et_product-block.mob-full-width.mob-full-width-children.justify-content-start{background:white !important;}
.woocommerce-tabs .wc-tab{background: #033f88 !important;}
.woocommerce-tabs{border:0px !important;}
.woocommerce-tabs.type-folders.horizontal .wc-tabs .et-woocommerce-tab{border-radius:10px 10px 0px 0px !important;}

Then save settings and check back to your site after clearing the browser cache.

4- You have to use the custom CSS code for this purpose too. To know how to set a background image using CSS code please check this: https://www.w3schools.com/cssref/tryit.php?filename=trycss_background-image

Regards 8Themes Team.

Hello, @George,

Visually there is no issue/error on your site and all the content is set to fine all clickable elements are not close to each other and the font size is not too small to read, please see the image: https://postimg.cc/sQwFr6qQ all is fine there is nothing wrong in the page that I can help you to fix it.

Also, the site page indexing is covered in SEO services and the SEO services are beyond our limitations. You can ask your developer to check it further and fix it.

I hope you can understand our limitations.

Regards 8Themes Team.

Hello, @Niddy,

Sound’s Good!! that you found the culprit, and sure take your time 🙂
The ticket is open.

Regards 8Themes Team.

Hello, @Danny,

No, You have a cache issue, nothing else. I have checked your site on my personal mobile phone and it is working just fine. I have recorded a video for you, please watch it complete for a better reference: https://streamable.com/ug87vj check back to your site after cleaning the browser cache.

Regards 8Themes Team.

Hello, @Danny,

Alright, I have fixed it now on your site here is the result screenshot for a better reference: https://postimg.cc/w7CgVCvk please check back to your site after clearing the browser cache.

I have added a custom CSS to fix it check this image: https://postimg.cc/18Qb4sXb

Regards 8Themes Team.

Hello, @Lasitha851,

Our theme has a feature in which you can customize the emails as per you need. Simply navigate to the Dashboard >> XSTORE >> Email Builder there you will be able to set the email as per your need here is an article for a better reference to understand: https://www.8theme.com/documentation/docs/xstore-built-in-woocommerce-email-builder/

Regarding the phone/contact number it automatically added in the billing address widget there is no specific shortcode available for this. See the image for a better reference: https://postimg.cc/xqk9vLMK

Regards 8Themes Team.

Hello, @Danny,

I have added the Custom CSS code in the theme settings as you can see in this image: https://postimg.cc/Ty19KNmM by doing this your issue is resolved. Here is the resulting image: https://postimg.cc/N2cmkdy0 please check back to your site after clearing the browser cache.

Regards 8Themes Team.

Hello, @PNEUMATIC,

I have checked your site speed and opened it multiple times on my personal laptop and didn’t find any issue it works just perfectly. I have recorded a video for you please watch it completely for a better reference: https://streamable.com/7vtptt and then check back to your site after clearing the browser cache.

Regards 8Themes Team.

Hello, @Niddy,

1- I have checked in deep and confirmed that there is no widget available for now to set the sales counter in the static block and use it on the single product page. You can only enable/disable this sale features from the Dashboard >> XSTORE >> Sales Booster nothing else.

2- Under Private Content Area.

Regards 8Themes Team.

Hello, @Pites,

Most Welcome ?

If you do not mind, can you please leave 5 stars rating for our Theme & Customer, and Technical Support by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in the future. It would encourage our work a lot. If you like our Theme and Support.

Thanks for contacting us.
Have a great day ?

Topic Closed.
Regards 8Themes Team.

Hello, @Kstb1979,

The File generator option is created to speed up the site performance and avoid calling the styles of elements that you don’t use on your site. Use this tool if you are an advanced user ( it may cause style issues on the frontend )

Furthermore here is an article https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Sorry for the inconvenience, The file generator was removed. It will be removed from the WhiteLabel also.

Regards 8Themes Team.