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Issue with footer not working as it should on iPhone devices

This topic has 7 replies, 3 voices, and was last updated 1 years, 4 months ago ago by Tony Rodriguez

Niddy

Participant

November 28, 2022 at 13:31

Hi

Wondering if you’re able to check an issue that I am encountering – but it is specific to usage on a mobile – works fine on tablet and desktop but weirdly, just affects the mobile version on a single product – not all products.

Please see private info for details and please reply privately, to keep info private.

Thanks for any help 🙂

Please, contact administrator
for this information.

#339891 Copied Theme version: 1

6 Answers

Rose Tyler

Support staff

November 28, 2022 at 14:00

Hello,

Were products created manually or imported on the site?
Describe in more detail what is different between the demo-99 product and others. When you create this product from scratch and delete the current one does the problem persists?

Regards

#339897 Copied

Niddy

Participant

November 28, 2022 at 14:31

Hi

Please see private info…

I altready did explain and I sent image screenshots with it to spell it out – look at the two images and you can see how it should look (and does look on all products) except new ones that I add. An image also shows the errors…

Did you notice in private (last comment) the java issues as well? There are loads which may be affecting it being it errors on tabs and the mobile footer is indeed a tab. To confirm, I am not loading any js that could conflict and have added no functions to the child theme in use (yet).

Thanks

Please contact administrator
for this information.

#339904 Copied

Rose Tyler

Support staff

November 28, 2022 at 14:45

Hello,

Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.
If the situation is independent of plugins, provide FTP access.

Regards

#339911 Copied

Niddy

Participant

November 28, 2022 at 15:15

Hi

I have already tested disabling all plugins but even then I am only using a couple on the product page – no difference when deactivated:

Plugins in use are as follows (all compatible on my other sites):

1. WooCommerce Sequential Order Numbers Pro
2. WooCommerce Measurement Price Calculator
3. Woo Add Custom Fee
4. Elementor Pro

The error, as shown in the console is not a conflict – it is specific to the missing file – /wp-content/themes/xstore/js/etheme-scripts.min.js

If you check inspector you should be able to notice what the issue is being it’s your theme.

I am not happy giving full FTP as there is a live site using a different theme and we cannot go editing files as it will affect the live site – I am using a staging db but the main files sit on the same server path for FTP.

Please see private info – FTP and details are in there.

Thank you. 🙂

Please contact administrator
for this information.

#339915 Copied

Niddy

Participant

November 28, 2022 at 15:23

Ahh – have found the answer – it is with the certificates block that you added for me last week – once I disable this from being called into the tabs then it is fixed so I will go and check these – it’s clearly this where the issue is.

Thanks – please keep this ticket open and I will update shortly.

#339916 Copied

Tony Rodriguez

Support staff

November 29, 2022 at 05:28

Hello, @Niddy,

Sound’s Good!! that you found the culprit, and sure take your time 🙂
The ticket is open.

Regards 8Themes Team.

#339950 Copied
Tagged: footer, iphone, issues, woocommerce, wordpress
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