X Core Update Caused Fatal Error to Site

This topic has 6 replies, 3 voices, and was last updated 1 years, 6 months ago ago by Dominick

  • Avatar: Dominick
    Dominick
    Participant
    November 29, 2022 at 22:12

    I updated the x core plugin on a client’s website today and it caused a fatal error. I had my host shut off all other plugins to troubleshoot. Current PHP version is 8.1.12. WP and theme are also up to date. They still received the following errors as follows:

    PHP Fatal error: Cannot redeclare unicode_chars() (previously declared in /home/sneakybr/public_html/wp-content/plugins/et-core-plugin/app/traits/base.php:93) in /home/sneakybr/public_html/wp-content/themes/xstore/framework/theme-functions.php on line 951

    Unfortunately, with all other plugins deactivated et-core-plugin is still giving the PHP fatal error. I found another PHP warning now in the log for
    Woocommerce :
    PHP Warning: Undefined array key “MI” in /home/sneakybr/public_html/wp-content/plugins/woocommerce/includes/class-wc-shipping-zone.php on line 130

    Please, contact administrator
    for this information.
    5 Answers
    Avatar: Dominick
    Dominick
    Participant
    November 29, 2022 at 22:40

    I just implemented a temporary fix and reinstalled the previous version of X Core until you get the change to take a look in the backend. Thanks.

    Avatar: Amy V
    Amy V
    Participant
    November 30, 2022 at 00:00

    I have the same exact issue. Do you mind telling me where I can find and download the previous version of xstore core? (I can’t restore from backup because it’s on my staging site, which I just found out doesn’t backup!!!)

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    November 30, 2022 at 06:30

    Hello, @Dominick,

    I have checked your site and found your server requirements do not meet the theme’s requirements. First of all please downgrade your PHP version to 7.4.33. For this Please contact your service provider and ask them to fix server requirements to meet theme requirements. See the image for the theme requirement: https://ibb.co/K59FJhk

    And then the theme should be updated first, then the Core plugin. Check our theme documentation Xstore Theme update here: https://xstore.helpscoutdocs.com/article/63-theme-update

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    November 30, 2022 at 06:35

    Hello, @Amy V,

    You can download the old version of the core plugin from here: https://dropmefiles.com.ua/en/4SR8czQ

    Regards 8Themes Team.

    Avatar: Dominick
    Dominick
    Participant
    November 30, 2022 at 16:19

    Yes, that fixed my issues. Thank you.

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