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X Core Update Caused Fatal Error to Site

This topic has 6 replies, 3 voices, and was last updated 1 years, 5 months ago ago by Dominick

Dominick

Participant

November 29, 2022 at 22:12

I updated the x core plugin on a client’s website today and it caused a fatal error. I had my host shut off all other plugins to troubleshoot. Current PHP version is 8.1.12. WP and theme are also up to date. They still received the following errors as follows:

PHP Fatal error: Cannot redeclare unicode_chars() (previously declared in /home/sneakybr/public_html/wp-content/plugins/et-core-plugin/app/traits/base.php:93) in /home/sneakybr/public_html/wp-content/themes/xstore/framework/theme-functions.php on line 951

Unfortunately, with all other plugins deactivated et-core-plugin is still giving the PHP fatal error. I found another PHP warning now in the log for
Woocommerce :
PHP Warning: Undefined array key “MI” in /home/sneakybr/public_html/wp-content/plugins/woocommerce/includes/class-wc-shipping-zone.php on line 130

Please, contact administrator
for this information.

#340033 Copied Theme version: 8.3.8 WooCommerce version: 7.1

5 Answers

Dominick

Participant

November 29, 2022 at 22:40

I just implemented a temporary fix and reinstalled the previous version of X Core until you get the change to take a look in the backend. Thanks.

#340036 Copied

Amy V

Participant

November 30, 2022 at 00:00

I have the same exact issue. Do you mind telling me where I can find and download the previous version of xstore core? (I can’t restore from backup because it’s on my staging site, which I just found out doesn’t backup!!!)

#340038 Copied

Tony Rodriguez

Support staff

November 30, 2022 at 06:30

Hello, @Dominick,

I have checked your site and found your server requirements do not meet the theme’s requirements. First of all please downgrade your PHP version to 7.4.33. For this Please contact your service provider and ask them to fix server requirements to meet theme requirements. See the image for the theme requirement: https://ibb.co/K59FJhk

And then the theme should be updated first, then the Core plugin. Check our theme documentation Xstore Theme update here: https://xstore.helpscoutdocs.com/article/63-theme-update

Regards 8Themes Team.

#340051 Copied

Tony Rodriguez

Support staff

November 30, 2022 at 06:35

Hello, @Amy V,

You can download the old version of the core plugin from here: https://dropmefiles.com.ua/en/4SR8czQ

Regards 8Themes Team.

#340052 Copied

Dominick

Participant

November 30, 2022 at 16:19

Yes, that fixed my issues. Thank you.

#340151 Copied
Tagged: fatal error, templates, woocommerce, wordpress, x core update
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