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Brand filter is not working, products not showing

This topic has 4 replies, 2 voices, and was last updated 1 years, 4 months ago ago by Tony Rodriguez

ElTorjero

Participant

November 29, 2022 at 18:34

Hi,

Brand filter is not working, it says that no product is found. I have tried to regenerate permalinks, update the product lookup table, change brand slug (from brand to marke, for example), but unfortunately this didn’t help.

Please, contact administrator
for this information.

#340024 Copied Theme version: 8.3.7

3 Answers

Tony Rodriguez

Support staff

November 30, 2022 at 05:48

Hello, @ElTorjero,

Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

And if the issue will still persists then please remain all the third-party plugins deactivated on your site and provide me login access to your site in the below-listed format in the private content area and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Note: Please take the complete backup of your site first.

Regards 8Themes Team.

#340047 Copied

ElTorjero

Participant

November 30, 2022 at 19:19

Hi,

I have deactivated all plugins, but the issue still persists.
Please find attached the credentials to access the stagging website with deactivated plugins.

Best regards,

Please contact administrator
for this information.

#340167 Copied

Tony Rodriguez

Support staff

December 1, 2022 at 07:11

Hello, @ElTorjero,

Your issue has been solved please check back to your site now after removing the browser cache.

The issue was because you have the same slug for the Product Attribute as well (brand) and I changed it to (brand_attr) so the theme core brands and attribute brands do not conflict… and it solved the issue.

https://postimg.cc/Lgt2yXLZ

Regards 8Themes Team.

#340190 Copied
Tagged: brand filter, not working, products, showing, themes, woocommerce, wordpress
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