Tony Rodriguez

Hello @mahdar,

We hope you are doing well. We kindly invite you to read and follow the instructions on Automatic Translation written in the official article from WPML here: https://wpml.org/documentation/automatic-translation/#:~:text=To%20translate%20individual%20pages%2C%20posts,or%20in%20WPML%20%E2%86%92%20Settings.&text=When%20you%20or%20one%20of,the%20top%20of%20the%20page.

And Please read our theme documentation on how to translate with WPML here: https://www.8theme.com/documentation/xstore/theme-translation/translation-with-wpml/

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello @Rodlens,

We have already responded to your duplicate support topic here: https://www.8theme.com/topic/xstore-product-variations-not-showing-image-from-the-product-image-variation/#post-346491. Please review our reply there.

Best Regards,
8Theme’s Team

Hello, @bhabani,

In order to resolve your issue, please edit the My Account page with Elementor and remove the marked CSS shown in the screenshot at the following link: https://postimg.cc/ygpnW6wm. This CSS is causing the issue on your site.

I hope this will resolve your issue.

Best regards,
8Theme’s Team

Hello, @Vladis,

1.To display more than 9 items in the shop by default, please navigate to XStore > Theme Options > Woocommerce (Shop) > Shop > Shop page Layout and set/choose the number of Products Per Page according to your requirements. For a better reference, please see the image provided here: https://postimg.cc/rDNXx02k

2. Please copy and paste the following CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS. After doing so, please clear the mobile browser cache and check back your site.

@media only screen and (max-width: 500px){
.home.woocommerce-shop .products-grid .product {
    width: 100% !important;
}
}

3. Please navigate to XStore >> Theme Options >> Header Builder >> Main Menu and change the style from there without separator, as per the screenshot provided here: https://postimg.cc/yJdDGSKm

4. In Theme Options > Header Builder > Contacts Element, you can delete elements and add them from scratch. As an example, the “Url For Field” for a phone number should be formatted as “tel:+xxxxxxxxxx” and for an email address as “mailto:your_email”.

5. Please navigate to XStore >> Theme Options >> Header Builder >> Socials and under Advanced turn ON “Open in new window”, as shown in the screenshot below:

https://postimg.cc/jC7QdB7p

We thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello @eslam77,

We apologize for the confusion. The Off Canvas feature only works with the Header Builder element (Account) and in the mobile version, it does not pick up the Header Builder element (Account) but instead picks up and works with the Menu Item. This is why it takes you to the My Account page when you click on it in the mobile version.

If you would like to open the Off Canvas on mobile, you must add the Header Builder (Account) element in the Mobile header and it will work as an Off Canvas. Please refer to the screenshot provided: https://postimg.cc/MMLZjM2D

We hope this explanation is clear.

Best Regards,
8Theme’s Team.

Hello Wade Yang,

We have made some modifications to the code which have resolved your issue. Please refer to the screenshot provided at the following link: https://postimg.cc/R3SkSst5. We recommend that you clear your browser cache before revisiting your site.

Best Regards,
8Theme’s Team

Hello @ciddiki,

We regret to inform you that it is not possible to achieve your desired outcome with the current version of the theme. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page.

If you would like to pursue paid customization services, we recommend submitting a customization request to the WPKraken team via their website: https://wpkraken.io/?ref=8theme.

Alternatively, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

Best Regards,
8Theme’s Team

Hello @Bello,

We suggest disabling all third-party plugins (including cache plugins) that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the browser cache, and then checking again. It is possible that one of the additional plugins is causing the issue.

We can also see that you have activated CDN from your server on your site. We recommend contacting your hosting provider to flush the CDN completely and then turn it off while you are in the development process. For a better reference, please see the attached image. https://postimg.cc/r0cY29cL

If the issue persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site customizations. This will allow us to further investigate and assist you accordingly.

Please note that you should take a complete backup of your site before making any changes.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further.

Best Regards,
8Themes Team

Hello @chemmaaxxs,

I have reviewed your website and the “Place Order” button text on the checkout page appears to have been translated. Please refer to the screenshot provided here: https://postimg.cc/rKS3vSVN

If you are referring to any other “Place Order” Text, please provide a screenshot and the page URL so that I can investigate further and assist you.

Best Regards,
8Theme’s Team

Hello @Mel,

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and provide assistance accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

Best Regards,
8Themes Team

Hello @ege,

We have imported the demo onto your site. Please clear your browser cache and revisit your site to view the changes. For reference, please see the attached image: https://postimg.cc/3WCtwyY1

Best Regards,
8Theme’s Team

Hello, Trambussen,

Please copy and paste the following CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS, then save the changes. Afterward, please clear the browser cache and check the site again.

.single-product .woocommerce-variation-price span.price span.woocommerce-Price-amount.amount {
    color: red !important;
}
.single-product .products-page-cats {
    display: none !important;
}
.single-product span.tagged_as {
    display: none !important;
}

Thank you for your cooperation.

Sincerely,
8Theme’s Team

Hello, @Chris0483,

We understand that you have implemented the “Active Product Filter” widget in your shop sidebar, which displays only active filters. Additionally, we understand that you have used multiple filter widgets in the same sidebar.

Your main concern is why when you select the color filter it shows in the active filter, but after selecting the product category it disappears. This is the default behavior, as the product categories are not coming from the filter widget, but rather from a separate widget called “product categories”. The other filters are coming from the filter widget, so as soon as you click on the product category, it will take you to that page and all other filters will be cleared. On that particular category page, you will be able to use the other filters.

We have successfully implemented multiple filters on the shop page, as evidenced by the screenshot provided below:
https://postimg.cc/QVrNXXrD

We are pleased to inform you that the other filters on the category page are functioning properly. Please refer to the following link for further information: https://postimg.cc/Ny9G0FMs.

We hope this clarifies the matter.

Best regards,
8Theme’s Team

Hello, @Vladis,

1. Please navigate to XStore >> Theme Options >> Header Builder >> Header Overlap and Transparent and turn OFF the “header overlap” option. For reference, please see the screenshot provided at the following link: https://postimg.cc/2bT3sytG. We are confident that this will resolve your issue.

2. Please copy and paste the following CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser cache to view the changes.

.et_b_header-menu.menu-items-dots.et_element-top-level .menu>li#menu-item-3164>a {
    padding-left: 0 !important;
}

3. The issue is related to the header overlap, and if you turn it off, it should also resolve the issue with your “KONTAKTAI” page.

We hope this helps.

Best Regards,
8Theme’s Team

Hello @ccm_studio,

We suggest that you attempt to change your site’s PHP version to 7.4 and try again. We hope that this will resolve your issue. If not, please try disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clear the cache of your browser, and check again. It is possible that one of the additional plugins is causing the problem.

If the issue persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to check and assist you accordingly.

Please also provide us with the site’s WP Admin URL and credentials, so that we can investigate the issue further.

Note: Please make sure to take a complete backup of your site before proceeding.

Best Regards,
8Theme’s Team