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Viewing 30 posts - 11,401 through 11,430 (of 13,902 total)
  • Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello MJJONE,

    Thank you for your patience and interest in our services. If you would like to request a specific functionality, you can submit your request to our technicians via our Taskboard at https://www.8theme.com/taskboard/.

    If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

    We appreciate your understanding and look forward to hearing from you.

    Best Regards,
    8Themes Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @manos,

    We hope this message finds you well. This is coming from the WooCommerce plugin, so we suggest you translate it into the WooCommerce plugin language files. Please refer to the screenshots provided for further instructions. We are confident that this will help resolve your issue.

    https://postimg.cc/WhTGZnQv
    https://postimg.cc/6TLHFyKB

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Dionizio Find,

    We kindly request that you copy and paste the provided CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS. Once you have done so, please clear your browser cache and check back to your site.

    .etheme-a-h-image-wrapper {
        display: none !important;
    }

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @anton,

    We kindly ask that you copy and paste the following CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS. After clearing your browser cache, please check back to your site.

    .etheme-product-grid-image img {
        border-radius: 10px !important;
    }
    .woocommerce-product-gallery__image {
        border-radius: 10px !important;
    }
    @media (min-width: 993px)
    .woocommerce-product-gallery.images-wrapper {
        border-radius: 10px !important;
    }
    .content-product .product-content-image img {
        border-radius: 10px !important;
    }
    .products-bordered-layout.with-ajax .ajax-content>div, .products-bordered-layout:not(.with-ajax)>div {
        border-radius: 10px !important;
    }
    .products-bordered-layout.with-ajax .ajax-content, .products-bordered-layout:not(.with-ajax) {
        border-radius: 10px !important;
    }

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @Asura,

    We would appreciate it if you could provide us with more information about your issue, including screenshots.

    Additionally, please provide your WordPress Admin URL, username, and password in the private content area of this topic, so that we can investigate further.

    For your safety, we recommend that you take a full backup of your site before proceeding. You can upload screenshots to https://postimages.org/ and paste the links here.

    Thank you for your cooperation.

    Best regards,
    8Themes Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Robert Abele,

    We kindly ask you to copy and paste the following CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS. After clearing your browser cache, the result should look like the image provided at the following link: https://postimg.cc/XpdNjPS3

    .woocommerce-account .page-heading .title {
        color: #000 !important;
    }

    You may change the color code as per your requirements.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @Naborhi,

    We are pleased to inform you that your issue has been resolved. Please clear your browser cache and check your site again. We have added the following CSS code to the XStore > Theme Options > Theme Custom CSS > Global section:

    .et_b_header-menu .menu-item-has-children a:after {content: "";display: block;height: 45px;width: 100%;position: absolute;}

    For a better reference, please watch the following video: https://www.veed.io/view/59552d80-d987-448e-8846-69620c73b946?sharingWidget=true&panel=share

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, Abdul Rehman,

    We are pleased to inform you that your issue has been resolved. Please clear your browser cache and revisit your site to confirm the changes.

    We have edited the page “8Theme Layout Options” and set the Breadcrumbs Style to empty, then published the changes.

    For your reference, please see the images provided at the following links: https://postimg.cc/2bnR3w3f, https://postimg.cc/64wsZvG4, https://postimg.cc/bdjdgVxk, https://postimg.cc/fkZTmtsv.

    We thank you for your patience and look forward to your continued satisfaction.

    Best regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @tim,

    We have conducted a debugging of your site and have determined that the issue you are experiencing is due to the Child Theme Customization Code. Upon activating the Parent Theme on your site, the issue was resolved, as evidenced by the screenshot provided here: https://postimg.cc/64VwJCzj

    We suggest that you contact your developer to review the Child Theme customization and make the necessary corrections.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello Dionizio Find,

    We are delighted that we were able to assist you with your issues and that you were pleased with our support. Please do not hesitate to reach out to us again should you have any further queries.

    Thank you for getting in touch. Have a great weekend.

    This matter is now closed.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @MJJONE,

    We hope you are doing well. We kindly ask that you please read and follow the instructions provided on this topic by one of our team members: https://www.8theme.com/topic/change-single-blog-title-heading-from-h2-to-h1/. We are confident that this will help you to resolve your issue.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @anton,

    I have just tested your site and the search functionality appears to be working correctly. I have recorded a video of the site, which you can view here: https://www.veed.io/view/2816b412-6f16-4b6c-a486-e18c5189e154?sharingWidget=true&panel=share.

    It is likely a caching issue on your end, so please try clearing your cache and testing again.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @Imagine This,

    We have conducted a debugging of your site and have determined that the issue you are experiencing is due to the Child Theme Customization Code. Upon activating the Parent Theme on your site, the issue was resolved, as evidenced by the screenshot provided here: https://postimg.cc/vcgHrB92

    We suggest that you contact your developer to review the Child Theme customization and make the necessary corrections.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @mahdar,

    Please copy and paste the following CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS. After clearing your browser cache, the result should look like the image provided at the following link: https://postimg.cc/bGnXZffM.

    .et_b_single-request-quote-popup.et-called-popup.active .et-popup {
        width: 90% !important;
    }

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Francois,

    We suggest that you navigate to XStore >> Theme Options >> WooCommerce >> Cart/Checkout Layout and turn OFF the “Advanced Layout” option.

    After saving the changes, please clear your browser cache and check back to your site. We hope this will resolve your issue.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @Imagine This,

    We have noticed that the administrative login credentials you provided are not functioning correctly. Please refer to the image located in the private content area and please provide us with the correct, tested login details.

    We appreciate your cooperation.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, Abdul Rehman,

    In order to assist you with your issue, we have created a video tutorial on your site for your reference. Please watch it in its entirety at the following link: https://www.veed.io/view/1e45f774-86af-489c-9721-9d3c46689184?sharingWidget=true&panel=share

    Additionally, you may find further instructions in our theme documentation article here: https://www.8theme.com/documentation/xstore/support/static-blocks/

    We hope this information is helpful.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello Abdul Rehman,

    We kindly ask that you navigate to Dashboard > Pages > All Pages > Edit My Account page and add a title to the page as per your requirements.

    For your reference, please see the images provided at the following links: https://postimg.cc/G4y1JdnF , https://postimg.cc/VSmHr8fL

    We thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @Kestutis,

    We suggest that you copy and paste the following CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS. After doing so, please clear your browser’s cache and check your site again.

    .woocommerce-account form.woocommerce-form-login.login {
        display: flex;
        flex-wrap: wrap;
    }
    
    .woocommerce-account form.woocommerce-form-login.login .et-or-wrapper {
        display: none;
    }
    
    .woocommerce-account form.woocommerce-form-login.login .et-google-login-wrapper, 
    .woocommerce-account form.woocommerce-form-login.login .et-facebook-login-wrapper {
         order: -1;
         flex: 1;
         margin: 5px 0;
     }
    
    .woocommerce-account form.woocommerce-form-login.login .et-google-login-wrapper ~ .et-facebook-login-wrapper {
        margin-inline-start: 15px;
    }

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Abdul Rehman,

    1. In order for us to assist you with the issue you are facing, could you please provide us with your WordPress Admin Login details in the following format in the private content area of this topic:

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    We kindly advise that you take a complete backup of your site before proceeding.

    2. Unfortunately, the footer was built using Elementor widgets and there is no option to toggle it on mobile. Please refer to the image below for a better reference: https://postimg.cc/Q9Gj7vW4/

    The Footer widget toggle on Mobile feature only works with the default widget located under Dashboard > Appearance > Widgets. For a better reference, please see the image provided here: https://postimg.cc/SnTd1hSs

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello Abdul Rehman,

    In order to resolve your issue, please navigate to the Dashboard > WooCommerce > Settings > Accounts & Privacy and ensure that you have enabled the option to create an account on the “My Account” page. Please refer to the image provided: https://postimg.cc/c6fHbcWJ.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello Sahil,

    That might be because you are attempting to install a theme and activate a plugin on a website that has already been built with other themes. This could be the cause of the conflict, or it could be due to a third-party plugin. We suggest that you try to install the theme on a fresh WordPress installation. We are confident that you will not experience this issue again.

    If you do, please provide us with the fresh WordPress admin URL and credentials in the private content area of this topic, so that we can install the theme and core plugin for you on your site.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Abdul Rehman,

    1. To modify the pages linked and text in the footer, please go to Dashboard > Appearance > Widgets > Footer Column 1 and view the 8theme static block. Then, navigate to Static Blocks and edit the specific static block with Elementor as per your requirements. For further reference, please refer to the images provided here: https://postimg.cc/G8cCZP3X, https://postimg.cc/NyBSMshM, https://postimg.cc/PpN6pNSt.

    2. Please navigate to XStore >> Theme Options >> Footer >> Footer Layout and enable the option “Footer Widgets Toggle On Mobile” to allow the default widgets to toggle on mobile in the footer.

    Best regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @Sahil,

    The ‘Error establishing a database connection’ issue can be caused by incorrect database information in your WordPress settings, a corrupt database, or an unresponsive database server.

    You should check the database settings in the wp-config.php file or contact your hosting provider’s support team.

    Additionally, we recommend reading this article for further information: https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-error-establishing-a-database-connection-in-wordpress/.

    We are confident that your hosting provider will be able to resolve this issue for you.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, Bilal Hussain,

    We suggest increasing the “Max execution time” to 600 or 1000 and the “Max input vars” to 2000, and then checking back with editing WP Bakery. If this does not resolve the issue, we recommend disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. Please note that you should take a complete backup of your site first.

    We hope this helps.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello Juliana,

    We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization, so that we can check and assist you accordingly.

    Please note that you should take a complete backup of your site first.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Abdul Rehman,

    1. To remove the latest news portion, please edit the home page with Elementor and delete the marked elements as shown in the screenshot. For reference, please see the screenshot at the following link: https://postimg.cc/nXvCvkXz/ .

    2. To remove the shop by brands feature, please navigate to Dashboard > Appearance > Widgets > Pre Footer Area and delete the 8theme static block. For a better reference, please see the image provided here: https://postimg.cc/0zHH0pFT

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Imagine This,

    We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization.

    Please note that you should take a complete backup of your site before doing so.

    In addition, please provide your valid/working site WP Admin URL and credentials in the private content area of this topic, so that we can investigate further.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @12gitari,

    In order to display products in specific categories on the home page, please edit the home page using Elementor and utilize the Products elements.

    I have recorded a video for you on my test site which should provide a better reference for you. Please watch it completely and follow the steps shown in the video: https://www.veed.io/view/d2002088-d181-41ac-906a-c5c9c16faf43?sharingWidget=true&panel=share

    We hope this will resolve your issue.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @LambdaSP,

    We are delighted to have been able to assist you with your issue and hope that our proposed solution was of help. Please do not hesitate to reach out to us again should you require any further assistance.

    Thank you for contacting us. Have a pleasant day.

    This topic is now closed.

    Best Regards,
    8Theme’s Team

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    11,401–11,430 of 13,902 posts
Viewing 30 posts - 11,401 through 11,430 (of 13,902 total)