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Xstore theme to stagnate after the execution of the archive

This topic has 6 replies, 3 voices, and was last updated 1 years, 2 months ago ago by Rose Tyler

ccm_studio

Participant

February 7, 2023 at 05:00

Recently, I used the xstore theme to stagnate after the execution of the archive. Using elementor and other modifications to execute the archive is normal, and the required parameters are all right. Can you help me solve this situation?

Please, contact administrator
for this information.

#346204 Copied Theme version: 9.0.3 WooCommerce version: 7.3.0

5 Answers

Tony Rodriguez

Support staff

February 7, 2023 at 07:22

Hello @ccm_studio,

We suggest that you attempt to change your site’s PHP version to 7.4 and try again. We hope that this will resolve your issue. If not, please try disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins), clear the cache of your browser, and check again. It is possible that one of the additional plugins is causing the problem.

If the issue persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to check and assist you accordingly.

Please also provide us with the site’s WP Admin URL and credentials, so that we can investigate the issue further.

Note: Please make sure to take a complete backup of your site before proceeding.

Best Regards,
8Theme’s Team

#346210 Copied

ccm_studio

Participant

February 8, 2023 at 06:23

There will still be delays in completing the modification of the mentioned project, can you help me check the reason by giving you the information, thank you

Please contact administrator
for this information.

#346354 Copied

Tony Rodriguez

Support staff

February 8, 2023 at 10:07

Hello @ccm_studio,

We have tested your site and it appears to be functioning properly. Attached is a video clip that provides further details: https://www.veed.io/view/ed56332f-cde3-473e-9b89-553b8d91e5fe?sharingWidget=true&panel=share We suggest clearing the cache and trying again.

Best Regards,
8Theme’s Team

#346376 Copied

ccm_studio

Participant

February 8, 2023 at 10:15

It is normal for him to use elementor, but the storage stagnates when editing with xstore theme, you can try

#346378 Copied

Rose Tyler

Support staff

February 8, 2023 at 14:13

Hello,

Do you mean the problem is that you can’t Publish Theme Options settings https://prnt.sc/V3L6OigGB3Zb ?

Please try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins, clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.
Let us know the result.

Best Regards,
8Themes Team

#346417 Copied
Tagged: archive, execution, stagnate, templates, woocommerce, wordpress, xstore
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