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Request for assistance with removing left padding on mobile version of website

This topic has 2 replies, 2 voices, and was last updated 1 years, 2 months ago ago by Tony Rodriguez

Bello

Participant

February 7, 2023 at 22:35

Dear Support Team,

I hope this email finds you well. I am reaching out because I am having trouble removing the left padding on the mobile version of my website. I have attached screenshots of the issue for your reference.

As you can see from the screenshots, the left padding is causing issues with the layout of the website on mobile devices. I would greatly appreciate your assistance in resolving this issue.

I am confident that with your help, I will be able to achieve the desired look for the mobile version of my website.

Thank you for your time and consideration. I look forward to your prompt response.
https://prnt.sc/RvrlDedb1hzp

#346345 Copied Theme version: 9.0.3

1 Answer

Tony Rodriguez

Support staff

February 8, 2023 at 09:09

Hello @Bello,

We suggest disabling all third-party plugins (including cache plugins) that are not included with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins), clearing the browser cache, and then checking again. It is possible that one of the additional plugins is causing the issue.

We can also see that you have activated CDN from your server on your site. We recommend contacting your hosting provider to flush the CDN completely and then turn it off while you are in the development process. For a better reference, please see the attached image. https://postimg.cc/r0cY29cL

If the issue persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site customizations. This will allow us to further investigate and assist you accordingly.

Please note that you should take a complete backup of your site before making any changes.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further.

Best Regards,
8Themes Team

#346373 Copied
Tagged: assistance, mobile, padding, removal, themes, woocommerce, wordpress
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