Hello, @TFS,

The section “Explore from premium brands” is created using the block. Please see this screenshot: https://postimg.cc/p9cjyBkY and it is set on the pre-footer content see image: https://postimg.cc/nCKQqx0L now as you know that the footer and pre-footer appear on entire site that is why it appears on the product page too, and there is no way to remove it only from the single product page only, if you remove it from the Appearance >> Widgets, it will remove from the entire site. To remove it from the single product page you can only use the CSS code.

Simply go to the Dashboard >> XStore >> Theme Settings >> Theme Custom CSS >> Global CSS and then paste the below code there.

.single-product footer.prefooter{display:none !important;}

Then save settings and check back to your site after clearing the browser cache.

Regards 8Themes Team.

Hello, @wpstein,

Then please try to clone your site as on the test site and then try to debug on it as we suggested above, and I am sure it will help you in finding the cause of the issue, Actually, the order functionality is from WooCommerce and not from our theme, so basically, our theme does not have any direct influence on it. It’s better to contact WooCommerce support as well for this issue.

Regards 8Themes Team.

Hello, @Ms Morbenia Morbeck,

1- You are not able to access WordPress anymore as you said. WordPress is installed on the server you are using you can simply ask the service provider to will further assist you.

2- Regarding the size of the template is a total of 8 MB.

Regards 8Themes Team.

Hello, @T_12345,

I have set your site settings in the parent theme as you set them in the child theme. Now, the parent theme is activated on your site all the layout/design is working as it was in the child theme and your blog page issue is resolved because the parent theme is activated on the site. Please watch this video first: https://streamable.com/nszlxk and then check back to your site after clearing the browser cache.

Regards 8Themes Team.

Hello, @IP,

First of all, you have to create such a section using the Static Block and then you have to set that static block in the sidebar from Appearance >> Widgets >> Single Product Page Sidebar: https://postimg.cc/6TC4BfzQ after that you can set it to a Single product page under the sidebar from XStore >> Theme Settings >> WooCommerce >> Single Product Builder >> Layout and choose that sidebar: https://postimg.cc/MM9RVy3B

Regards 8Themes Team.

Hello, @IP,

Unfortunately, there is no option in the Theme Settings to edit those buttons directly, but you can only turn ON and OFF the Sticky Add to Cart from Theme Settings, If you want to change the color of the Add to Cart button, you have to use the Custom CSS for it.

body .etheme-sticky-cart button.add_to_cart_button.ajax_add_to_cart.single_add_to_cart_button {
    background-color: red !important;
}

Regards 8Themes Team.

Hello, @TFS,

In order to solve your issue, I have recorded a video for you on your site. Please watch it completely and follow the steps shown in the video. See the video URL under the private content area.

Regards 8Themes Team.

Hello, @T_12345,

Sorry for the inconvenience but I have reverted back the setting now as it was before. Please check back to your site after clearing the browser cache.

And, In order to solve your issue, please check your additional customization in the child theme that creating the issue on your site.

Regards 8Themes Team.

Hello, @Bas Kling,

Thanks, I have checked your site now the settings are set to fine but still the issue appears.

You are using a very old version of the theme and its core functionality plugin on your site see the image: https://postimg.cc/SYjJQJw6 also, there are a lot of third-party plugins activated on your site. in order to solve your issue please update the theme and its necessary plugins first.

1. Take a complete backup of your site before updating the Theme for avoiding any inconvenience.

2. Deactivate all the third-party plugins before updating the Theme.

3. Take a Backup of your Custom Code and remove it from the site before an update of the Theme.

4. If you are using a Child Theme then Activate the Parent-Theme before updating the Theme.

5. Remove all the cache from your server, and site and finally check back your site after removing the browser cache and check deeply what are the changes that occur on your site after that…

6. After that go to Appearance >> Themes and update the Theme One-Click automatically from there.

7. After that go to XSTORE >> Plugins Installer and update the Theme required/recommended plugins from there one by one.

8. After that check back your site after removing the browser cache and check deeply what changes occur on your site after that and if all goes well then.

9. You have to again Activate the Child Theme.

10. Again activate all the third-party plugins one by one.

Finally, check back your site after removing the browser cache.

Regards 8Themes Team.

Hello, @simran,

1- In order to solve your issue simply go to the Dashboard >> XStore >> Theme Settings >> Theme Custom CSS >> Global and paste the below code at the bottom of the CSS box there.

@media(max-width:768px){
.element-raHwF.et_column.et_product-block.mob-full-width.mob-full-width-children.etheme-woocommerce-product-gallery.justify-content-start{margin-left:0px !important;}
}

Then save settings and check back to your site after clearing the browser cache.

2- Simply go to the Dashboard >> Appearance >> Widgets >> and then empty the “After the products” from there like this: https://postimg.cc/CdS36VNh and then check back to your issue by clearing the browser cache.

Regards 8Themes Team.

Hello, @Niddy,

I have created a new product on your site see the URL under the private content area. when I assign the accessories category to this product, the header issue appears but when I assign the roofing category to this product the issue got resolved automatically. So it clearly has something to do with the custom layout you created for the accessories category products. Please check the settings or remove it completely first and then try to create a new one in order to solve your issue.

Regards 8Themes Team.

Hello, @Shehzad Ghazi,

I have checked both issues on your site. All the theme settings are fine but still the issue appears on the site. Then I check the plugins and you are using lots of third-party plugins on your site. Please try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

And if the issue will still persist then please remain all the third-party plugins deactivated on your site and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

Note: Please take the complete backup of your site first.

Regards 8Themes Team.

Hello, @Resin,

You can rename the child theme, but do not change the name of the parent theme. Check this topic – https://www.8theme.com/topic/failed-to-update-the-update/ You can re-name the parent theme later when work on the site will be finished, but we won’t recommend it because you won’t be able to use auto-update in the future and need to update the theme manually.

Also, check – https://www.8theme.com/documentation/docs/white-label-branding-plugin/

Regards 8Themes Team.

Hello, @Phil,

Could you please elaborate on your issue by making a video of the issue and sharing it with us also, please share your site wp-admin URL and access in the private content area of this topic by following the below-given format:

WORDPRESS ADMIN URL:
WORDPRESS ADMIN USERNAME:
WORDPRESS ADMIN PASSWORD:

So that I will check your issue on your site.

Note: Please take a complete backup of your site first and allow us to debug your site and change/remove the plugins to solve your issues.

Regards 8Themes Team.

Hello, @Dionizio Find,

Your issue is resolved now, kindly check back to your site after clearing the browser cache. Please watch the video under private content area to learn how I solve the issue.

Regards 8Themes Team.