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Product Filter Using Plugin , kindly suggest if develper is right?

This topic has 4 replies, 2 voices, and was last updated 1 years, 3 months ago ago by Tony Rodriguez

Shehzad Ghazi

Participant

December 26, 2022 at 05:34

hello, I am using yith filters,
1.
it was not working at ajax and multiselect in ajax, after one selected, the sidebar was disappearing
so I contacted them, the plugin developer had told they checked and told me sticky sidebar is not working properly

Copy Pasted below

and the content was present but for some reason the option is hidden, for this reason it’s necessary the CSS is added

.yith-wcan-pro.filtered .sticky-sidebar {
opacity:1 !important;
position:relative !important;
}

after that it was working fine.

can you please check to see sticky sidebar has something to do with it

2.
also every filter it shows the same numbers, if you can check it out, again I was told it was theme related,

here is what they told me below
copy pasted below responce

I use the browser inspector and I can see the following CSS rules

Also I can see the following CSS rule from your theme

.sidebar-widget li.et_widget-show-more {
text-transform: none;
color: var(–et_active-color);
padding: 6px 0;
cursor: pointer
}

/wp-content/themes/xstore/xstore.min.css

I suggest you to contact theme developers and ask their why they repeat the same number all time.

Please, contact administrator
for this information.

#342295 Copied Theme version: 4.3.9 WooCommerce version: 7.2.2

3 Answers

Tony Rodriguez

Support staff

December 26, 2022 at 08:58

Hello, @Shehzad Ghazi,

I have checked both issues on your site. All the theme settings are fine but still the issue appears on the site. Then I check the plugins and you are using lots of third-party plugins on your site. Please try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

And if the issue will still persist then please remain all the third-party plugins deactivated on your site and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

Note: Please take the complete backup of your site first.

Regards 8Themes Team.

#342308 Copied

Shehzad Ghazi

Participant

December 30, 2022 at 21:10

I will work on staging site and let you know

#342703 Copied

Tony Rodriguez

Support staff

December 31, 2022 at 05:13

Hello, @Shehzad Ghazi,

Ok. Sure. Take your time, and let us know the result.

Thanks for contacting us.
Have a nice day.

Regards 8Themes Team.

#342706 Copied
Tagged: array, filter, json, plugin, product, themes, woocommerce, wordpress
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