Hello, @Niddy,

1/ return to shop link was replaced to another position with other text on the cart page -> https://prnt.sc/LqCF-1ucNDb_

2/ clear shopping cart button is still there

3/ update cart button was hidden because after you change any product’s quantity the cart is automatically refreshed but if you still need that button you may add the next custom CSS to show it ->

button[name=update_cart] {
    display: inline-block !important;
    margin-top: 7px;
}

Regards 8Themes Team.

Hello, @oceanbulkon,

Actually, you are using the third-party plugin for this purpose on your site, and that third-party plugin is not compatible with our theme and nor included in the third-party plugin compatible list confirmed from our end on the item’s main page, Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, but not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

Thanks for your understanding.

Regards 8Themes Team.

Hello, @allex,

In order to solve your issue simply go to the Dashboard >> XStore >> Theme Settings >> Theme Custom CSS >> Global CSS and then paste the below-given CSS code there.

.sten-reset-loop-variation{display:none !important;}

Then save settings and check back to your site after clearing the browser cache.

Regards 8Themes Team.

Hello, @mahlv,

1- Yes you can simply check this article and watch the video in this article to understand it better: https://www.8theme.com/documentation/xstore/troubleshooting/facebook-login/

2- You can create and use the child theme. All the theme settings you have set will work fine with the child theme but if you added customization in the parent theme it will not work with the child theme you have to add the customization in the child theme. In order to know how to create a child theme navigate to the XSTORE >> DEMO Import >> click on any demo >> then create and use the child theme and close the demo importer option do not import the demo again if you already imported: https://postimg.cc/ZvtXyzZ5

OR you can read and follow the instructions written in our theme documentation here: https://www.8theme.com/documentation/docs/child-theme/

Regards 8Themes Team.

Hello, @lew-shop,

1- From the Theme Settings you can set the site layout, please see the image: https://postimg.cc/N5MJd0Mr it will work for the entire site. If you want to set a page to full width simply edit the page and from there you can set the sections/row to full width/stretched sections see the image: https://postimg.cc/64sWYPV8 that’s all.

2- For the breadcrumbs, you can simply enable or disable it from the XSTORE >> Theme Settings >> Breadcrumbs >> see the image: https://postimg.cc/sBQCqcg7 and https://postimg.cc/8F6PMDW2

3- You are editing the page with Elementor and the default of Elementor has no full width which is why it shows the page layout to box see the image: https://postimg.cc/hzbfHg2k

Regards 8Themes Team.

Hello, @Niddy,

1- Sound’s Good!! that you have managed to solve the issue by yourself. You are the best.

2- Your issue is resolved now please check back to your site after clearing the browser cache. To solve your issue I simply navigate to the Dashboard >> XSTORE >> Theme Settings >> WooCommerce >> Cart Page >> Cross-sell products >> and set them from there: https://postimg.cc/njkrfZmM Also, please make sure that on the products you added the cross-sell-products like this: https://postimg.cc/4nZ6jbMF

3- Could you please let us know on which demo you see those links that are missing on your site so that I will check and assist you accordingly? https://preview.themeforest.net/item/xstore-responsive-woocommerce-theme/full_screen_preview/15780546?_ga=2.104538944.1547313753.1672117249-288932620.1659327417&_gac=1.57692632.1671602796.Cj0KCQiA14WdBhD8ARIsANao07ilNtBxFgiA5CAEx4Y__pAhRYsJDYX6BOS9i58pl683IvZzQ7bi-0caAuL4EALw_wcB

Regards 8Themes Team.

Hello, @don,

Ok, then please confirm it as well by following the above-given instructions, please check it once by activating the default WordPress theme and let me know the result and please take the complete backup of your site first, before doing this to avoid any inconvenience.

Regards 8Themes Team.

Hello, @hostdz,

I have checked your site speed score and here is the results: https://postimg.cc/QV6fbTzK as you can see it stands in D grade with a load time “5.4s” then I checked the reason for it and found that there is only 1 that is “server response time”

All the rest are ok you have maintained very well. But for the server response time as you can see in the above screenshot it also, suggests you to use the WP Rocket plugin. You can install this plugin from the XSTORE >> Plugin Installer and configure it to solve your issue. But I suggest you while using this plugin try to avoid using other cache and optimizer third-party and hosting plugins.

Further, here is an article from our theme to understand how the WP Rocket plugin helps and works: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

Hope this helps.

Regards 8Themes Team.

Hello, @Wssrob

Please check this video of our test site with the same demo there is no issue it is working just fine: https://streamable.com/b45ris

On your site I disable all the third-party plugins then I delete the “XSTORE CORE” plugin after that I install it again by doing this your issue is resolved. Check the resulting video here: https://streamable.com/x915gl and then check back to your site after clearing the browser cache.

You can again activate all the third-party plugins on your site one by one and check which one is creating the issue on your site.

Regards 8Themes Team.

Hello, @suneye1982,

Thanks for understanding. As I showed you, our demos are optimized further to optimize the site speed. I share some necessary help but it also doesn’t work for you. Speed optimization issues are not included in the support policy as I told you before. You can hire a third-party developer for this or contact our customization team for this simply submit a customization request to WPKraken team.

Regards 8Themes Team.

Hello, @Dionizio Find,

Sound’s Good!! that your issue is resolved now.

Thanks for contacting us.
Have a nice day.

Topic Closed.
Regards 8Themes Team.

Hello, @T_12345,

There must be a third-party plugin that conflict and causes the issue. Because the same theme is working fine on our test site. Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/, clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

Regards 8Themes Team.

Hello, @simran,

It is because you set to show all products on the page. That is why the pagination is not appearing on the site see the image: https://postimg.cc/zbJzhLXz please change the settings if you want to show the pagination on your site.

NOTE: Now please create a fresh new ticket for your remaining and new issues.

Regards 8Themes Team.

Hello, @Ioannis,

Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

And if the issue will still persist then please remain all the third-party plugins deactivated on your site and provide me the login access to your site in the below-listed format in the private content area and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Note: Please take the complete backup of your site first.

Regards 8Themes Team.

Hello, @Dionizio Find,

Actually, from the Theme Settings >> Header Builder you can create different headers for the desktop and mobile.
First, you have to create the header for mobile using Elementor under the static block then edit the header from the Theme Settings >> Header Builder and choose the mobile layout then set the static block header that you created with Elementor and save the settings. Here is the video of the process: https://streamable.com/lqtlqc for a better reference to understand.

Note: This is the only possible way from the theme settings there is no other way except customization.

Regards 8Themes Team.