XStore Issues: Sticky Menu does not work, Shop Sidebar not visible, Add to cart does not work

This topic has 32 replies, 3 voices, and was last updated 1 years ago ago by Rose Tyler

  • Avatar: mclovin210392
    mclovin210392
    Participant
    February 6, 2023 at 19:57

    Hello,

    I do have some issues with the theme and I do hope that you can help me:

    Current dev site: http://dev.hautsache-panitz.de/

    Issue 1: menu not sticky anymore (just in customizer mode it works)
    Issue 2: Shop sidebar disappeared (I created it for “brands” and “categories”)
    Issue 3: Clicking on cart does not open the cart popup or anything else -> However, the products are in the cart after clicking on the icon.

    Can someone support me? I guess the reason are some theme settings.

    Please, contact administrator
    for this information.
    31 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 7, 2023 at 13:16

    Hello, Mclovin210392

    1/ Please try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins, clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.
    Let us know the result.

    2/ Contact your hosting provider and ask to downgrade PHP version to 7.4.

    Best Regards,
    8Themes Team

    Avatar: mclovin210392
    mclovin210392
    Participant
    February 7, 2023 at 19:06

    Hi that works wonderful.

    I do have another issue. I translated a view items for the shop (e.g. view cart) with loco and the translation appears correctly, when I am logged in as an admin. However, when I review my page on another browser without logged in, the translations do not show.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 7, 2023 at 20:08

    Hello, Mclovin210392

    Please provide screenshots for a better understanding of your request.

    Best Regards,
    8Themes Team

    Avatar: mclovin210392
    mclovin210392
    Participant
    February 7, 2023 at 20:18
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 8, 2023 at 07:52

    Hello, Mclovin210392

    Thank you for screenshots.

    It is your translation for WooCommerce – https://prnt.sc/yeQeffeUJs6k – woocommerce-de_DE.po
    and here are for the theme and Core – https://prnt.sc/MS9ZMt1SI608 https://prnt.sc/KrO3SY9pj1z5
    As you can see, text domains are different, so they are for different languages.
    Please check and fix it.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Themes Team

    Avatar: mclovin210392
    mclovin210392
    Participant
    February 13, 2023 at 13:46

    Can I kindly ask you to check again? I changed the settings, but it still does not work.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 13, 2023 at 14:05

    Hello, Mclovin210392,

    We’ve uploaded translation files, as in this video – https://youtu.be/eiEFKuNtCFM . Please check now – https://prnt.sc/RVWqozsnIcq- https://prnt.sc/dmxukE32GkS3
    > https://gyazo.com/db35c427c85ce4917a66a604222e20ff

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: mclovin210392
    mclovin210392
    Participant
    February 13, 2023 at 14:55

    Thank you solved. Do you know why the call to action button has been removed on the last cart page? https://prnt.sc/8uoN9sgmJ8jN

    Avatar: mclovin210392
    mclovin210392
    Participant
    February 13, 2023 at 15:01

    Ok I solved it.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 13, 2023 at 16:46

    Hello, Mclovin210392,

    We are pleased that you were able to resolve the issue. We wish you a pleasant day.

    Kind Regards,
    8theme team

    Avatar: mclovin210392
    mclovin210392
    Participant
    February 15, 2023 at 16:57

    Hello again, can I kindly ask you where I can translate this cart phrase and “cart” in the mobile menu. I cannot find it in Loco Translate.

    https://prnt.sc/QEeF6s-ErLR0
    https://prnt.sc/bFyffESd2OJv

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2023 at 08:51

    Hello, Mclovin210392,

    1/ Please go to Theme options > Header Builder > Cart > edit title https://prnt.sc/SX8w0zqUwiGb

    2/ Theme Options > WooCommerce > Cart page > Empty cart content > Text For Empty Cart > edit content of Text tab

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: mclovin210392
    mclovin210392
    Participant
    February 16, 2023 at 09:38

    Thank you so much. I can just say that this is the best theme I’ve ever used and I will use just this theme in the future for other projects. Thank you so much for this outstanding support.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2023 at 09:50

    Hello, Mclovin210392,

    Thank you so much for being our customer!

    We would be grateful if you could take a moment to rate our product – https://themeforest.net/downloads – with 5 stars on ThemeForest!

    Best Regards,
    8Themes Team

    Avatar: mclovin210392
    mclovin210392
    Participant
    February 17, 2023 at 11:29

    I will. How can I increase the padding to left here on a single product page on desktop? https://prnt.sc/Ek0Qp6C5nAJC

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 17, 2023 at 11:57

    Hello, Mclovin210392,

    You do not product URL of the single product page, so I’ve checked a random product from your site – https://prnt.sc/g08YW-zLS5Za
    Could you please provide a more detailed screenshot or describe the desired result in more detail?
    Thanks in advance.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: mclovin210392
    mclovin210392
    Participant
    February 17, 2023 at 12:18

    I want to increase the margin on the left hand side: https://prnt.sc/paXFve7kSiSX

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 17, 2023 at 13:38

    Hello, Mclovin210392

    Thank you for the reply.

    Try to add the next code in Theme options > Theme custom CSS:

    .single-product .woocommerce-tabs .wc-tab {
        margin: 0px 50px;
    }

    Kind Regards,
    8theme team

    Avatar: mclovin210392
    mclovin210392
    Participant
    February 17, 2023 at 14:09

    Thanks, I am really struggling with adding google fonts locally to the website. I use a plugin for that and everything seems to be correct. However, when I use a checker or even the console it says that I still load google fonts externally. Do you have some advise here?

    Avatar: mclovin210392
    mclovin210392
    Participant
    February 17, 2023 at 14:15

    And secondly, where can I change the language of the thank you page https://prnt.sc/Pj_2dWn-6f2S

    Avatar: mclovin210392
    mclovin210392
    Participant
    February 17, 2023 at 14:29

    the language one is solved.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 17, 2023 at 14:50

    Hello, Mclovin210392

    XStore > Custom fonts > upload fonts. Then select font via Theme options, for example, go to Header Builder > Main menu > Font Family.

    Kind Regards,
    8theme team

    Avatar: mclovin210392
    mclovin210392
    Participant
    February 18, 2023 at 12:37

    Thanks, I do have another question. I added a product and realised that the taxation does not appear correctly. In this case I created a product which should cost 25 EUR including taxes. However, in the frontend the system adds the taxes. I checked the WooCommerce settings and everything seems to be correct. Can I kindly ask you to check and support?

    https://prnt.sc/6VlkeMzuN1iA
    https://prnt.sc/z0nVqLp6j-KJ

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 19, 2023 at 09:59

    Hello, Mclovin210392,

    We would recommend reading this article https://woocommerce.com/document/setting-up-taxes-in-woocommerce/ and contacting support of WooCommerce https://wordpress.org/support/plugin/woocommerce/ to get further assistance because it is independent of the theme.

    Kind Regards,
    8theme team

    Avatar: mclovin210392
    mclovin210392
    Participant
    February 23, 2023 at 16:18

    Guys, I have another problem which I need to solve before pushing the site live.

    I added products in the cart and I can run through the entire process perfectly. I can go back to the homepage to add other products or finalize the order. However, there is one button in the cart “Zurück zum Shop” (“Back to Shop”). When I click on that I will be redirected to the Shop page and I do not see any products in my cart anymore. When I go to the homepage again, the products appear again in my cart.

    What is wrong here? I created a screen capture here: https://we.tl/t-t0f4lMI0bB

    Avatar: mclovin210392
    mclovin210392
    Participant
    February 24, 2023 at 12:35

    And I do have another issue. I pushed the page live to the final url:
    https://hautsache-panitz.de/shop/

    Almost everything seems to be correct. However, the site does not load the font on the /shop page: https://hautsache-panitz.de/shop/

    The font on this page is now Times. On all other pages it is correctly: Manrope. I need urgent support as the site is already live.

    Thanks,
    Marvin

    Avatar: mclovin210392
    mclovin210392
    Participant
    February 24, 2023 at 12:37

    The font issue has been solved by reuploading the font.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 24, 2023 at 14:10

    Hello, @mclovin210392,

    1) We apologize for the inconvenience, but we have conducted an inspection of your site and have identified Mixed Content errors in the browser console. This mixed content or SSL issue is caused by having a secure connection that does not load the website’s style sheet.

    We suggest that you try to change the website link from HTTP to HTTPS.

    To do this, open your site’s WP Admin Dashboard and navigate to Settings > General and change the WordPress website URL from http://yourwebiste.com to https://yourwebiste.com.

    Alternatively, you can install and use the Really Simple SSL plugin: https://wordpress.org/plugins/really-simple-ssl/.

    Please refer to the image provided for reference: https://postimg.cc/0MsrcYzH

    We hope this resolves the issue.

    If the issue persists, we recommend disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue persists, please deactivate all third-party plugins on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site customizations. This will allow us to investigate and provide assistance accordingly.

    Please ensure that you take a complete backup of your site before proceeding.

    In order to assist you further, please provide your WordPress Admin URL, Username, and Password in the private content area of this topic as listed below.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    2) We are delighted that you were able to resolve your issue. You are truly remarkable.

    Best regards,
    8Theme’s Team

    Avatar: mclovin210392
    mclovin210392
    Participant
    February 24, 2023 at 15:54

    I am not able to fix it. I created a backup and share my credentials in the privat content area.

    There is just mixed content on the shop page (fonts). Looking forward to your quick support.

    Thanks,
    Marvin

    Please contact administrator
    for this information.
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