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XStore Issues: Sticky Menu does not work, Shop Sidebar not visible, Add to cart does not work

This topic has 32 replies, 3 voices, and was last updated 11 months, 1 weeks ago ago by Rose Tyler

mclovin210392

Participant

February 6, 2023 at 19:57

Hello,

I do have some issues with the theme and I do hope that you can help me:

Current dev site: http://dev.hautsache-panitz.de/

Issue 1: menu not sticky anymore (just in customizer mode it works)
Issue 2: Shop sidebar disappeared (I created it for “brands” and “categories”)
Issue 3: Clicking on cart does not open the cart popup or anything else -> However, the products are in the cart after clicking on the icon.

Can someone support me? I guess the reason are some theme settings.

Please, contact administrator
for this information.

#346194 Copied Theme version: 9.0.3

31 Answers

Rose Tyler

Support staff

February 7, 2023 at 13:16

Hello, Mclovin210392

1/ Please try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins, clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.
Let us know the result.

2/ Contact your hosting provider and ask to downgrade PHP version to 7.4.

Best Regards,
8Themes Team

#346247 Copied

mclovin210392

Participant

February 7, 2023 at 19:06

Hi that works wonderful.

I do have another issue. I translated a view items for the shop (e.g. view cart) with loco and the translation appears correctly, when I am logged in as an admin. However, when I review my page on another browser without logged in, the translations do not show.

#346333 Copied

Rose Tyler

Support staff

February 7, 2023 at 20:08

Hello, Mclovin210392

Please provide screenshots for a better understanding of your request.

Best Regards,
8Themes Team

#346339 Copied

mclovin210392

Participant

February 7, 2023 at 20:18

https://we.tl/t-wc5RVSS262

#346341 Copied

Rose Tyler

Support staff

February 8, 2023 at 07:52

Hello, Mclovin210392

Thank you for screenshots.

It is your translation for WooCommerce – https://prnt.sc/yeQeffeUJs6k – woocommerce-de_DE.po
and here are for the theme and Core – https://prnt.sc/MS9ZMt1SI608 https://prnt.sc/KrO3SY9pj1z5
As you can see, text domains are different, so they are for different languages.
Please check and fix it.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Themes Team

#346366 Copied

mclovin210392

Participant

February 13, 2023 at 13:46

Can I kindly ask you to check again? I changed the settings, but it still does not work.

#346785 Copied

Rose Tyler

Support staff

February 13, 2023 at 14:05

Hello, Mclovin210392,

We’ve uploaded translation files, as in this video – https://youtu.be/eiEFKuNtCFM . Please check now – https://prnt.sc/RVWqozsnIcq- https://prnt.sc/dmxukE32GkS3
> https://gyazo.com/db35c427c85ce4917a66a604222e20ff

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#346791 Copied

mclovin210392

Participant

February 13, 2023 at 14:55

Thank you solved. Do you know why the call to action button has been removed on the last cart page? https://prnt.sc/8uoN9sgmJ8jN

#346807 Copied

mclovin210392

Participant

February 13, 2023 at 15:01

Ok I solved it.

#346808 Copied

Rose Tyler

Support staff

February 13, 2023 at 16:46

Hello, Mclovin210392,

We are pleased that you were able to resolve the issue. We wish you a pleasant day.

Kind Regards,
8theme team

#346828 Copied

mclovin210392

Participant

February 15, 2023 at 16:57

Hello again, can I kindly ask you where I can translate this cart phrase and “cart” in the mobile menu. I cannot find it in Loco Translate.

https://prnt.sc/QEeF6s-ErLR0
https://prnt.sc/bFyffESd2OJv

#347061 Copied

Rose Tyler

Support staff

February 16, 2023 at 08:51

Hello, Mclovin210392,

1/ Please go to Theme options > Header Builder > Cart > edit title https://prnt.sc/SX8w0zqUwiGb

2/ Theme Options > WooCommerce > Cart page > Empty cart content > Text For Empty Cart > edit content of Text tab

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#347118 Copied

mclovin210392

Participant

February 16, 2023 at 09:38

Thank you so much. I can just say that this is the best theme I’ve ever used and I will use just this theme in the future for other projects. Thank you so much for this outstanding support.

#347124 Copied

Rose Tyler

Support staff

February 16, 2023 at 09:50

Hello, Mclovin210392,

Thank you so much for being our customer!

We would be grateful if you could take a moment to rate our product – https://themeforest.net/downloads – with 5 stars on ThemeForest!

Best Regards,
8Themes Team

#347126 Copied

mclovin210392

Participant

February 17, 2023 at 11:29

I will. How can I increase the padding to left here on a single product page on desktop? https://prnt.sc/Ek0Qp6C5nAJC

#347289 Copied

Rose Tyler

Support staff

February 17, 2023 at 11:57

Hello, Mclovin210392,

You do not product URL of the single product page, so I’ve checked a random product from your site – https://prnt.sc/g08YW-zLS5Za
Could you please provide a more detailed screenshot or describe the desired result in more detail?
Thanks in advance.

Kind Regards,
8theme team

Please contact administrator
for this information.

#347295 Copied

mclovin210392

Participant

February 17, 2023 at 12:18

I want to increase the margin on the left hand side: https://prnt.sc/paXFve7kSiSX

#347299 Copied
Rose Tyler

Support staff

February 17, 2023 at 13:38
Hello, Mclovin210392

Thank you for the reply.

Try to add the next code in Theme options > Theme custom CSS:
```
.single-product .woocommerce-tabs .wc-tab {
    margin: 0px 50px;
}
```
Kind Regards,
8theme team
#347310 Copied
mclovin210392

Participant

February 17, 2023 at 14:09

Thanks, I am really struggling with adding google fonts locally to the website. I use a plugin for that and everything seems to be correct. However, when I use a checker or even the console it says that I still load google fonts externally. Do you have some advise here?

#347314 Copied
Tagged: add to cart, shop sidebar, sticky menu, themes, woocommerce, wordpress, xstore
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