Tony Rodriguez

Hello @Saira,

Thank you for reaching out to us. We are here to help you and are happy to provide assistance. Please take your time and do not hesitate to contact us again if you have any further questions.

We wish you a pleasant day.

Best Regards,
8Theme’s Team

Hello @ramvidal,

You are correct that the features you mentioned are linked with the short description widget used in the product builder. If you remove the widget, the features will not be displayed.

If you would like to remove the description only, you can try using Custom CSS. Please copy and paste the following code to XStore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser cache.

.single-product .et_product-block .woocommerce-product-details__short-description {
    display: none !important;
}

We hope this helps.

Best Regards,
8Theme’s Team

Hello Jennifer,

We regret to inform you that the option and functionality you are looking for is not available in our theme. Therefore, it is not possible at this time and would require extra customization.

All the possible designs you can check on our prebuilt demos here: https://preview.themeforest.net/item/xstore-responsive-woocommerce-theme/full_screen_preview/15780546

You can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will try to include it in one of our upcoming updates.

OR you can try with any third-party plugin which better meets your requirements but at your own risk.

Best Regards,
8Theme’s Team

Hello Cr3atorf1lm,

In order to display the Mobile Filter button, please navigate to XStore > Theme Options > Woocommerce (Shop) > Shop > Shop page layout. There, you must select the Sidebar Position For Mobile as Off-Canvas and save the settings.

Please refer to the image provided at the following link for further reference: https://postimg.cc/G9B7n6qZ

Best Regards,
8Theme’s Team

Hello @Liomedia,

We would like to investigate the issue further and provide assistance. If you have already translated the strings in the Theme and WooCommerce language files, it should work. Could you please provide us with your site’s WordPress Admin URL, credentials, and FTP logins in the private content area of this topic?

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @michaelmagdy,

If you would like to change your website to a right-to-left (RTL) format, you will need to change the main language of the site to any RTL language. This will automatically convert your website to the RTL version.

For translating the site, you can use the Loco Translate plugin. For more information, please refer to our theme documentation here: https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/.

Please go to Loco >> Themes >> XStore and edit the particular translation language, then click the SYNC button. After that, search and translate the words as needed.

Next, go to Loco >> Plugins >> XStore-Core and edit the particular translation language, then click the SYNC button. After that, search and translate the words as needed.

Finally, go to Loco >> Plugins >> WooCommerce and edit the particular translation language, then click the SYNC button. After that, search and translate the words as needed.

Best regards,
8Theme’s Team

Hello George,

Thank you for sending the video and the URL of the product.

1. I have tested the product and it is functioning properly. The text is displaying correctly, as seen in this screenshot: https://postimg.cc/xqnMBmcb. It appears to be a cache issue on your end. Please try clearing your browser cache and check again.

2. We have noticed that the background color of the Off-Canvas Cart popup is showing black. Please refer to the screenshot provided for further reference: https://postimg.cc/DW5nZRPh

We thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, Ms. Morbenia Morbeck,

1. To change the single post photo, please follow these steps:

a. Navigate to Dashboard > Tickets/Post > Categories > edit the “art” category.
b. Edit the specific single post and add/remove the featured image as desired.

For reference, please see the images provided:

https://postimg.cc/0MRVR4DG
https://postimg.cc/gwN21CfQ
https://postimg.cc/4KnDNjYr

2. To edit these categories, please navigate to Dashboard > Tickets/Post > Categories. There you can edit categories according to your requirements. For a better reference, please see the images provided: https://postimg.cc/ts9KxYcQ, https://postimg.cc/PL9V2xSq

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello @Cer,

1- If you would like to add a description to the top of the category page, please navigate to Dashboard > Products > Categories > edit category. There, you can add a description as per your requirements. Please refer to the provided image: https://postimg.cc/qgNWscqT

2- Unfortunately, it is not possible to display the title on the product category page without the use of an additional plugin. However, you can use the Elementor Pro plugin element, Page Title, to dynamically display the title on your site pages in your static block and customize it to your needs: https://postimg.cc/jDgXv3Y8

Best Regards,
8Theme’s Team

Hello @Bonnie,

We kindly request that you provide us with your WordPress Admin URL and credentials in the private content area of this topic.

Additionally, please provide us with the URL of the product page so that we can investigate the issue and provide assistance.

Best Regards,
8Theme’s Team

Hello Syndr0me,

We are delighted to have you as our customer. If you are satisfied with our Theme and Customer Support, we would greatly appreciate it if you could leave a 5-star rating for us on ThemeForest at the following link: http://themeforest.net/downloads. Your feedback will help us to continue to provide updates and dedicated support in the future.

Thank you for your time and we hope you have a wonderful day.

Topic closed.

Sincerely,
8Theme’s Team

Hello @atahan,

We understand that the problem may arise when too many plugins are activated on your website and the server is unable to handle the import.

Please provide us with wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area, so that we will import the demo for you on your site.

Do you prefer WPBakery or Elementor?

We look forward to hearing from you.

Best Regards,
8Theme’s Team

Hello @Olhangola,

The left menu section is the All Department Menu, which you can customize by going to Appearance >> Menu and adding the product categories as desired. Please refer to the screenshot provided: https://postimg.cc/y3kJGLQm

Best Regards,
8Theme’s Team

Hello, Shawn Lisk,

We apologize for the inconvenience, but the administrative login details you provided are not functioning correctly (see link: https://postimg.cc/kRCQWgVz).

You may have received a message such as “Maximum execution time of 30 seconds exceeded” or “Maximum execution time of 60 seconds exceeded”. This indicates that the process is taking too long to complete and is timing out. There are several ways to address this error.

Method 1: Edit the file wp-config.php:
Add the following line to wp-config.php:

set_time_limit(300);

Method 2: Edit the file .htaccess:
Before making any changes, please back up the .htaccess file.
Add the following line to .htaccess:

php_value max_execution_time 300

Method 3: Editing php.ini
Add the following line to php.ini:

max_execution_time = 300

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello Farhad,

We would like to explain that you have created a single product using WP Bakery and have not set the margin globally as you have added the content manually. Therefore, you will need to add the margin for each product manually.

If you have created a single product using XStore’s Single Product Builder widgets, you may need to adjust the margins of each widget to suit your needs. Please refer to the image provided for further reference: https://postimg.cc/F7xc5pMt

We trust this information is helpful.

Best regards,
8Theme’s Team