Tony Rodriguez

Hello, @Sofija886,

Thank you so much for purchasing our theme and contacting our support center.

1) In order to solve your issue, there is only one possible way to display a product variant that is out of stock on the pages. Product variation that is ”Out of stock” can be displayed http://prntscr.com/t21xou with our variation swatches under Xstore > Theme Options > Woocommerce (Shop) > Shop Element > Variation Swatches > Swatch Out Of Stock (in case “Hide out of stock products from the catalog” option is enabled in WooCommerce > Settings > Products > Inventory). Please refer to the provided image: https://ibb.co/dc8b4Kk

OR

2) If you would like to hide the out-of-stock color circles, please copy and paste the following CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS. After clearing your browser cache, please check back to your site.

.woocommerce-shop li.type-color.sten-li-disabled {
display: none !important;
}

Best Regards,
8Theme’s Team.

Hello, Kiki,

Thank you for providing us with the password and the site Admin Logins. We have debugged your site and it appears that the issue may be related to a cache or third-party plugin conflict.

We have noticed that CDN is activated on your site, as seen in the screenshot: https://postimg.cc/v1m8dvDY. We suggest that you contact your hosting provider and ask them to flush the server cache completely and turn it off while you are in the development process.

We also suggest that you try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/. Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.

If the issue persists, please keep all third-party plugins deactivated on your site and grant us permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly. Please note that you should take a complete backup of your site before proceeding.

If you are able to see the changes in the Customizer but not on the page front, it is likely a cache issue. If it is working correctly in the Customizer, it should also be working on the front end.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @Pit,

To create a single background image across the entire page, please edit the Home Page > 8Theme Layout Option > Style > where you can add/upload a Custom Background Image and Save Settings. For a better reference, please see the image provided at the following link: https://postimg.cc/Z0zjKBwP

Best Regards,
8Theme’s Team.

Hello @mktnegocios,

Thank you for using our theme and for contacting us.

If you would like to place the same image at the top of other pages, you can do so by editing the page using Elementor > Add Section at the top of the page > Edit Section > Style > Select the desired background image and save the settings. For reference, please see the image provided at the following link: https://postimg.cc/PPT5CWJh

We hope this helps.

Best Regards,
8Theme’s Team

Hello, @Tyler,

We would appreciate it if you could provide us with more information about your issue, including a screenshot so that we can better understand the problem and provide you with an appropriate solution.

In order for us to assist you, please provide your WordPress Admin Login details in the private content area using the following format:

WP Admin URL:
WP Admin Username:
WP Admin Password:

We recommend that you take a complete backup of your site before proceeding.

You may upload screenshots to https://postimages.org/ and paste the links here.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello Dan,

We are delighted to have you here. If you are willing, we would greatly appreciate it if you could leave a 5-star rating for our Theme and Customer and Technical Support on ThemeForest at the following link: http://themeforest.net/downloads. Doing so would enable us to release more updates and provide dedicated support in the future. Your support would be greatly appreciated.

Thank you for reaching out to us. Have a wonderful day.

Best regards,
8Theme’s Team

Hello Isabel Lima,

Thank you for providing the screenshot. We have been able to resolve your issue. Please clear your browser cache and check your site again. We have also disabled the newsletter popup by navigating to Dashboard > XStore > Theme Options > Header Builder and deleting the Newsletters widget.

Best regards,
8Theme’s Team

Hello, @mohamed emad,

We have checked the static block of the footer and compared it to your site, and both appear to be the same with no issues. Please watch this video: https://www.veed.io/view/d04c9243-2e18-435b-8ee4-ffc01ad6e945?sharingWidget=true&panel=share and then clear your browser cache before checking back on your site.

We kindly invite you to read and follow the instructions written in our theme documentation here: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/ & https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/ in order to speed up your website.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme Team.

Hello @buscape,

We suggest that you change the size of the product images and then regenerate the image thumbnails on your site. If the issue persists, please provide us with your WordPress Admin URL and credentials so that we can investigate further and assist you.

You can use the Regenerate Thumbnails plugin to do this: https://wordpress.org/plugins/regenerate-thumbnails/.

Best Regards,
8Theme’s Team

Hello @Cristina,

We apologize for the inconvenience you experienced due to the use of a deprecated element. We have replaced it with the default Elementor element and it is now functioning properly. We kindly ask that you refrain from using the deprecated element and instead use the default one, adjusting it to your requirements. Please refer to the screenshots below for further information.

https://postimg.cc/n9s2rFL8
https://postimg.cc/TyCJcLLM

Best Regards,
8Theme’s Team

Hello Oliver Theiß,

We have reviewed your website and found that the translation is correctly displayed in the Customizer mode, but not on the page front. Additionally, we can see that CDN is activated on your site. We suggest that you try disabling the CDN caching and check again.

If the changes are visible in the Customizer but not on the page front, it is likely a cache issue. If it is working correctly in the Customizer, it should also be working on the front end.

For your reference, please see the images provided here: https://postimg.cc/Js0wqmgg and https://postimg.cc/N2DV6PxB.

We hope this helps.

Best Regards,
8Themes Team.

Hello @microw007,

These are the designs of our theme Shop pages and Single product pages to demonstrate. These cannot be imported with the demo import, which is why it is giving you a 404 page.

Therefore, you will need to modify the Menu items or links in the dropdown from Appearance >> Menu according to your needs.

Best Regards,
8Theme’s Team

Hello @padel,

We kindly request that you revert the cache and minify changes you have made to your site and observe the results.

OR

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best regards,
8Theme’s Team

Hello franksong,

In order to resolve your issue, please copy and paste the following CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS. After clearing the browser cache of the mobile device, the issue should be resolved.

.single-product a.reset_variations {
    display: none !important;
}

The result of this code should look like the image provided: https://postimg.cc/w1gGMFqV

We wish you the best of luck and thank you for choosing 8Theme’s products.

Best Regards,
8Theme’s Team

Hello @ash,

This is the default color behavior of the “Add to Cart” button on the single product page. If the product is a simple product, the button color will be sharp. If the product is a variable product, the button color will be slightly dim, as an indication for the customer to choose the variations first. Once the variation is chosen, the button color will become sharp. Please refer to the following screenshots for reference:

Simple Product: https://postimg.cc/Fk4FBKX1
Variable Product: https://postimg.cc/0618QQrn https://postimg.cc/pyh10Bs9

Best Regards,
8Theme’s Team