Hello, @Tyler,

There are a few possible reasons why Woozone may not be importing product variations correctly and instead displaying a clothing sizing guide. Here are a few troubleshooting steps you can try:

1. Ensure that your WooCommerce product has variations created with unique attributes such as size or color. Without variations, Woozone will not be able to import product variations.

2. Check that your WooCommerce product is set up to use variable products. This can be done by navigating to the “Product data” section in the WooCommerce product editor and selecting “Variable product” from the dropdown menu.

3. Check that the product data is properly mapped in Woozone. This can be done by navigating to the “Product Import” section in Woozone and selecting “Map fields” for the specific product. Ensure that the correct fields are mapped for the product attributes.

4. Check that there are no conflicts between the two plugins. You can try disabling other plugins to see if there is a conflict causing the issue.

5. If none of the above solutions work, you can try reaching out to Woozone’s support team once for further assistance on this issue.

Kind Regards,
8Themes Team.

Hello PR,

Yes, you can add logos for a Media Carousel using Elementor. Here are the steps:

1) Open the page in Elementor where you want to add the logo carousel.

2) Drag and drop the “Media Carousel” widget from the Elements panel onto the page.

3) Click on the “Add Image” button to upload the logo images or select the images from the media library.

4) Customize the display options for your logo carousel, such as the number of logos to show at once, the speed of the carousel, etc.

5) Save the changes and preview your website to see the logo carousel in action.

Note that there are other Elementor widgets available as well, such as “Image Carousel” that you can use to display logos. Additionally, you can customize the styling of the carousel using the Elementor design settings or custom CSS if needed.

To help you out, we have prepared a video tutorial for you. Please watch it here: https://www.veed.io/view/e287162f-185d-4b14-b226-50adecb00a3d?sharingWidget=true&panel=share

Best Regards,
8Theme’s Team

Hello PR,

Thank you for your inquiry. Our theme does not have any influence on the account page, as it is provided by WooCommerce.

For more information on customizing the My Account page, please refer to the WooCommerce documentation at https://woocommerce.com/document/customize-my-account-for-woocommerce/.

If you wish to customize the login or registration form, you may do so at your own risk using a third-party plugin.

We hope this information is helpful.

Best regards,
8Theme’s Team.

Hello, Marta,

We apologize for any inconvenience caused. The XStore theme is compatible with the latest version of WooCommerce v7.4, so you can update it.

If you are experiencing an issue where all products have disappeared from the shop page, we suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly. Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s FTP access and WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

FTP Host:
FTP Username:
FTP Password:
FTP Port:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello @Clivecode,

1) We have tested your site on GTMatrix and the results can be found here: https://gtmetrix.com/reports/goldenstevia.com/2P0KXTfP/.

The performance is average and there is still potential to improve the speed of your site by following the suggestions provided by GTMarix, as seen in the screenshot here: https://postimg.cc/PLXqdc4Z.

We recommend trying the WP Rocket plugin, which is compatible with our theme. Documentation can be found here: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/.

Additionally, we have an article on how to speed up your site here: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/.

We hope this information is helpful.

2) We have conducted an inspection of your website and have not identified any issues. We have also recorded a video of your website for your reference. Please take the time to watch it in its entirety.

https://www.veed.io/view/e734adb5-1e6b-45d8-a1b6-7db4a994e1a9?sharingWidget=true&panel=share

Best regards,
8Theme’s Team

Hello @15n7,

We apologize for the inconvenience you have experienced. Upon further investigation, we have determined that the issue is due to your server not meeting the requirements of the theme and plugins.

To resolve this issue, please contact your service provider and ask them to adjust the server requirements to meet the theme requirements. You can view the theme requirements in the image provided here: https://ibb.co/VBscvWg.

Once this is done, please let us know and we will attempt to import the demo onto your site again.

Best Regards,
8Theme’s Team

Hello NelsonTsai,

Thank you for using our theme and for contacting us.

We kindly ask that you copy and paste the following CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS. After clearing your browser cache, please check back to your site.

article.blog-post .wp-picture.blog-hover-zoom {
    border-radius: 10px;
}

Best Regards,
8Theme’s Team

Hello PR,

1) In order to resolve your issue, please navigate to XStore > Theme Options > Header Builder > Cart > Show Linked Products (Off-Canvas) > Turn On and select Linked Products Type as Upsells and save the settings. For a better reference, please see the attached image. https://postimg.cc/0bdp0x2X

2) To change the text “Congratulations! You’ve got free shipping”, We kindly request that you make the necessary changes to XStore >> Sale Booster >> Progress Bar. For your reference, please see the attached image. https://postimg.cc/nMZVQQMm

3) We would appreciate it if you could provide us with a detailed explanation of your issue, including a screenshot if possible. This will enable us to better understand your needs and provide you with the necessary assistance.

4) To modify or add text, please navigate to the Dashboard, XSTORE, Theme Settings, Header Builder, and Cart. From there, you can edit or change the text as needed. Please refer to the attached image for further guidance. https://postimg.cc/VdQqtgnR

5) We would appreciate it if you could provide us with a detailed explanation of your issue, including a screenshot if possible. This will enable us to better understand your needs and provide you with the necessary assistance..

We thank you for your cooperation and remain at your disposal.

Best Regards,
8Theme’s Team

Hello PR,

We recommend using the Contact Form 7 plugin to add a form to the popup. Once installed, you can add the form’s shortcode to the popup content area.

For further instructions, please refer to our theme documentation at https://www.8theme.com/documentation/docs/request-a-quote/.

Best Regards,
8Theme’s Team

Hello, @Mauri,

1) We are pleased to hear that you were able to resolve the issue on your own. You are truly remarkable! Best regards.

2) The slider has been created using Elementor. To edit/configure the slider, please edit the home page with Elementor and then edit the section to view the slider element. You can then configure it according to your requirements. Please refer to the image below for a better reference: https://postimg.cc/GTLGDCjW

Best Regards,
8Theme’s Team

Hello @Awatif,

I have just checked your site and it appears to be functioning properly. I have included a screenshot of your site for your reference: https://postimg.cc/sMVxDx14. It appears to be a cache issue on your end. Please try to clear the cache of your site/server and any cache plugins and check back again.

I have also checked your translation and it appears to be working correctly.

Best Regards,
8Theme’s Team

Hello @Clivecode,

We are pleased to inform you that your issue has been resolved. Please clear your browser cache and revisit your site to confirm the resolution.

We have disabled the Xstore Ajaxify from the element settings, which has resolved the issue. For your reference, please see the attached image: https://postimg.cc/PNtxTNcf

We thank you for your patience and look forward to your continued support.

Best Regards,
8Theme’s Team

Hello @mktnegocios,

In order to resolve your issue, please navigate to XStore >> Theme Options >> Woocommerce (Shop) > Shop Element > Categories > Enable Accordion For The Product Categories Widget > Turn OFF and save settings. Please refer to the attached image for further reference.https://postimg.cc/YjjGKhTc

Best Regards,
8Theme’s Team

Hello ash,

To edit the cart and checkout page footer, please navigate to XStore > Theme Options > Woocommerce (Shop) > Cart/Checkout layout > Footer and check all available settings for the footer. For a better reference, please see the image provided here: https://postimg.cc/MvzxSRfd

Best Regards,
8Theme’s Team

Hello @PR,

We hope this article (https://www.w3schools.com/css/css_comments.asp) will help you understand and resolve your issue regarding writing comments in CSS.

Best Regards,
8Theme’s Team