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Slider don’t appear in the page but in the editable area

This topic has 8 replies, 3 voices, and was last updated 1 years, 1 months ago ago by Tony Rodriguez

Mauri

Participant

March 4, 2023 at 11:19

Hello, the slide doesn’t appear on the page https://divihost.ml. Thanks

#348874 Copied Theme version: 7.4

7 Answers

Rose Tyler

Support staff

March 5, 2023 at 09:19

Hello, Mauri,

In order to assist you with your inquiry, we request that you provide us with temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

#348899 Copied

Mauri

Participant

March 5, 2023 at 10:37

Good day 8 Theme Team support,

your required information in the private content area

Best Regards,
Mauri

Please contact administrator
for this information.

#348913 Copied

Rose Tyler

Support staff

March 5, 2023 at 11:45

Hello, Mauri,

In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://xstore.helpscoutdocs.com/article/36-included-plugins . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.
Let us know the result of this test.

Also, try to disable CDN caching and check how the slider works then.

Best regards,
8theme team

#348930 Copied

Mauri

Participant

March 5, 2023 at 15:05

Hi
I removed all not necessary plugins, disable the cache on the page, I try from another browser, and cleared also the browser cache. The issue still persists.

#348943 Copied

Rose Tyler

Support staff

March 5, 2023 at 15:54

Hello, Mauri,

In order to investigate the issue with the slider further, we kindly request that you disable CDN and provide FTP access. To create FTP access, please contact your hosting provider for assistance.

Thank you for your cooperation.

Best regards,
8theme team

#348947 Copied

Mauri

Participant

March 5, 2023 at 20:34

Hello

I install everything from scratch https://resulto.ml I uploaded all plugins and theme from the official xstore and it works now. But how is the slider stored and configured?

Many thanks
Mauri

#348954 Copied

Tony Rodriguez

Support staff

March 6, 2023 at 07:02

Hello, @Mauri,

1) We are pleased to hear that you were able to resolve the issue on your own. You are truly remarkable! Best regards.

2) The slider has been created using Elementor. To edit/configure the slider, please edit the home page with Elementor and then edit the section to view the slider element. You can then configure it according to your requirements. Please refer to the image below for a better reference: https://postimg.cc/GTLGDCjW

Best Regards,
8Theme’s Team

#348974 Copied
Tagged: appearance, design, editable, slider, themes, woocommerce, wordpress
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Slider don’t appear in the page but in the editable area

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