Tony Rodriguez

Hello @PEYO,

Thank you for purchasing our theme and for reaching out to our support center.

If you would like to remove the footer banner on the shop page, please navigate to the WordPress dashboard > Appearance > Widgets > After the products. From there, you can delete the static block and then clear your browser cache to view the changes.

For further reference, please refer to the image provided at the following link: https://postimg.cc/62GvpbT8

If the issue persists afterward, we request that you provide us with the URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:

– Create an account via Dashboard (Users > Add new) with an administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Best regards,
8Theme’s Team

Hello @creativesite,

We have located the button element/widget in the bottom scrollable row of the header builder. Please refer to the screenshot provided here: https://postimg.cc/c6dcmY9P. This element can be used in any row of the header as per your requirements.

Best Regards,
8Theme’s Team

Hello, @Marta,

You’re welcome! Sounds like a good plan. If you have any further questions or need any assistance, don’t hesitate to reach out to me.

Have a great day!

Kind Regards,
8theme team

Hello, Manish Singh,

Alright, To align the more options menu items and text to the left on mobile, please copy and paste the following CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser cache to view the changes. The result should look like the image provided at the following link: https://postimg.cc/rzb58DKR

@media (max-width: 767px){
.et-mobile-panel .et-content_toggle .et-content .menu-main-container li {
    justify-content: unset !important;
}
}

Best Regards,
8Theme’s Team

Hello @Sahnoor Alam,

Unfortunately, no. This is a premium plugin and it does not come bundled with the theme. If you wish to use it, you will need to purchase it separately, as this is the policy of Envato. You may wish to confirm this with them as well.

Best Regards,
8Theme’s Team

Hello @Manish Singh,

We kindly ask you to copy and paste the following CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser cache to view the changes:

div.mobile-menu-content .et_b_header-menu .menu li {
    border-bottom: 1px solid #fff !important;
}
.mobile-menu-content .widget ul li {
    border-bottom: 1px solid #fff !important;
}

We thank you for your cooperation and remain at your disposal for any further assistance.

Best Regards,
8Theme’s Team

Hello @creativesite,

To change the title of my account element in the header to lowercase, please copy and paste the following CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser cache to view the changes.

The code should look like this: https://postimg.cc/1VR1RbQR

#header .login-link.account-type1 a span.et-element-label {
    text-transform: lowercase !important;
}

Best Regards,
8Theme’s Team

Hello @webpat,

Thank you for your inquiry. You can change the way products are displayed on your WooCommerce shop page. By default, WooCommerce has the option to show the products on Shop/Category pages based on sorting. You can find all the possible sorting options under Appearance >> Customize >> WooCommerce >> Product Catalog. Please refer to the screenshot provided for further reference: https://postimg.cc/CnqRFZHs

Alternatively, you can try with any third-party plugin which better meets your requirements.

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello @jitendrak,

1. We kindly request that you navigate to the WordPress Dashboard, then to the Static Blocks section, and edit the Footer block using the Elementor Page Builder, as shown in the screenshot provided here: https://postimg.cc/zHLZRKV4.

After that, please edit the section and under the style section, you can change or remove the background image according to your requirements. Please refer to the screenshot provided: https://postimg.cc/68F09RXy

2. We have conducted a review of your blog page and have not identified any issues. Please refer to the image provided at the following link for further reference: https://postimg.cc/Yj21B8Wd. We suggest that you attempt to review the page again after clearing your cache.

We thank you for your cooperation and remain at your disposal.

Best Regards,
8Theme’s Team

Hello, Manish Singh,

Thank you so much for purchasing our theme and contacting our support center.

We have conducted an investigation and determined that the issue you are experiencing is due to the CDN being enabled on your site. Please refer to the attached image for further reference. https://postimg.cc/svvMSs6K

To deactivate the CDN on your site, we recommend that you contact your web hosting provider. Ask them to flush the complete CDN and server cache and disable the CDN for your website until you are in the development process.

If the changes you make in the Customizer are not reflected on the page, it is likely a caching issue. If the changes are visible in the Customizer, they should also be visible on the front end.

We recommend that you temporarily disable any CDN caching or cache plugins, clear your browser cache, and then check again.

If the issue persist afterwards, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello @ash,

The settings for the Blog page can be found in the Theme Options > Blog > Blog Layout.

Unfortunately, the free version of Elementor which comes bundled with our theme does not allow for editing the default posts page – Blog.

However, you can create a custom page, edit it using Elementor, then add this page to the menu with the custom title “Blog”.

Content of this custom page can be created using one of our elements, for example – https://xstore.8theme.com/elementor/demos/minimal-fashion02/posts-element/ and https://xstore.8theme.com/elementor/demos/minimal-fashion02/posts-chess-element/.

This custom page can then be edited using Elementor.

We hope this information is helpful.

Best Regards,
8Themes Team

Hello, @Namaste,

Thank you for contacting us regarding the speed issues you have experienced with your website after the theme updates. We apologize for any inconvenience this may have caused.

We want to assure you that the new update does not affect the optimized site speed. We understand your concern and we will do our best to help you with this issue. We suggest that you select the “Default” Image Loading Type under Xstore > Theme Options > Speed Optimization and check if there is any improvement in the website speed.

We kindly ask that you follow the instructions provided in our previous response in order to achieve the best results.

In response to your inquiry regarding changing the cache plugin from W3 Total to WP Rocket, we recommend trying WP Rocket cache plugins, as it is compatible with Xstore theme. However, before making any changes, we strongly advise taking a backup of your website to prevent any data loss.

If you have any additional questions or concerns, please do not hesitate to contact us.

We hope this helps.

Best Regards,
8Theme’s Team

Hello, @Stelio,

The error message you are seeing indicates that the developer role associated with your Instagram account is not sufficient to perform the action you are attempting to take.

To connect your Instagram account to your website, you need to have a developer account with Instagram. If you already have a developer account, make sure that your account has the appropriate permissions to perform the action you are attempting to take.

If you don’t have a developer account, you can sign up for one at the Instagram Developer site. Once you have a developer account, you can then create a new app and obtain the necessary credentials (such as the Client ID and Client Secret) to connect your Instagram account to your website.

It’s also worth noting that Instagram has made several changes to its API in recent years, including limiting access to certain features and data. Make sure that you have the necessary permissions to access the data or features you are attempting to use.

Kind Regards,
8Themes Team.

Hello @Dionizio Find,

Unfortunately, there is no such option available in our theme. This is the default WooCommerce functionality. We suggest you to read and follow the instructions provided in the following articles to achieve your desired result:

https://learnwoo.com/skip-cart-page-redirect-checkout-page-woocommerce/

https://www.cloudways.com/blog/skip-cart-page-go-straight-to-checkout-page-woocommerce/

If that does not work for you, we recommend that you reach out to WooCommerce support for further assistance.

Best Regards,
8Theme’s Team.

Hello @mktnegocios,

In order to remove the icons from your site header, please navigate to XStore >> Theme Options >> Header Builder and edit the connection block accordingly. You can then delete the elements as per your requirements. Please refer to the screenshot provided: https://postimg.cc/Yh0XrZ3c

Best Regards,
8Theme’s Team