Tony Rodriguez

Hello, @Tincho,

Thank you so much for purchasing our theme and contacting our support center.

If your favicon is not showing on the front-end of your WordPress website, but it is visible on the back-end, here are a few steps you can follow to troubleshoot the issue:

First of all, please make sure that you have set the favicon on your site correctly, you can follow our theme documentation here: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-add-custom-favicon/

Enable FontAwesome Support via Theme Options > Speed Optimization.

Clear your browser cache and try accessing your website again. Sometimes, a cached version of your website can cause issues with the display of your favicon.

I hope this helps you resolve the issue with your favicon not displaying on the front-end of your WordPress website.

If the issue persists afterward, we request that you provide us with the URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:

– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, @Chyston,

Thank you so much for purchasing our theme and contacting our support center.

1) In order to solve your issue, Please navigate to XStore > Theme Options > Speed Optimization and set Menu Cache, Static Blocks Cache, and Remove Query Strings From Theme Static Resources to Off.

Additionally, go to Elementor > Tools and click on Regenerate CSS & Data.

Clear the cache and check the result.

2) We suggest that you attempt to temporarily disable any CDN caching and cache plugins, clear the browser cache, and then check again.

If you are able to see the changes in the Customizer but not on the page front, it is likely a cache issue. If it is working correctly in the Customizer, it should also be working on the front end.

If the issue persists afterward, we request that you provide us with the URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:

– Create an account via Dashboard (Users > Add new) with an administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, bashiro,

Thank you so much for purchasing our theme and contacting our support center.

We are pleased to inform you that you can enable or disable your Newsletter popup by navigating to Dashboard > XStore > Theme Options > Header Builder > add/delete Newsletter widget.

To help you with the process, we have created a video which can be viewed here: https://www.veed.io/view/c0ef2233-730c-47c4-a89a-b65e1dca719f?sharingWidget=true&panel=share

Please watch it in its entirety and follow the steps shown.

Additionally, this newsletter is created using a Static Block, which can be edited from the Static Blocks section, so you can edit Static Block content from Static Blocks > edit newsletter block as per your requirements.

We wish you all the best.

Best Regards,
8Theme’s Team

Hello, @Ms Morbenia Morbeck,

Thank you for your kind words. We are glad to hear that our service has been helpful and we are always here to support you in any way we can. If you have any further questions or concerns, please don’t hesitate to reach out to us. We value your business and look forward to continuing to serve you.

Best Regards,
8Theme’s Team

Hello Kapil Dev,

You can set the border-radius of the banner by navigating to Edit Banner > Advanced > XStore Custom CSS and updating it.

For further reference, please refer to the image provided at the link below. https://postimg.cc/2LQpw9GR and https://postimg.cc/z3K183rt

Best regards,
8Theme’s Team

Hello, Catholicans,

In order to resolve your issue, please copy and paste the following CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser cache.

.woocommerce-checkout section.woocommerce-bacs-bank-details {
    justify-content: center !important;
    display: grid !important;
}

The result should look like this: https://postimg.cc/HJKytrc1

Best Regards,
8Theme’s Team

Hello, PEYO,

Thank you for contacting us regarding the default message in WooCommerce. We understand that you are looking to change the pop-up message when a customer adds a variable product to their cart without selecting the product options.

This popup comes from WooCommerce plugin, so we would recommend you contact the support of WooCommerce – https://wordpress.org/support/plugin/woocommerce/

OR

We regret to inform you that this would require additional customization, and we apologize for any inconvenience this may have caused. We would like to clarify that item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page.

If you are interested in pursuing paid customization services, we recommend submitting a customization request to the WPKraken team via their website: https://wpkraken.io/?ref=8theme. They offer professional customization services and may be able to assist you with your request.

Please do not hesitate to contact us if you have any further questions or concerns. We appreciate your understanding and thank you for choosing 8Theme.

Best Regards,
8Theme’s Team

Hello, @shosh,

Thank you so much for purchasing our theme and contacting our support center.

Please check how it works when the Advanced layout is disabled in XStore >> Theme Options >> WooCommerce >> Cart/Checkout Layout.

If the issue still persists afterward, we request that you provide us with the URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:

– Create an account via Dashboard (Users > Add new) with an administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello @webpat,

We recommend that you take a full backup of your site or clone it as a test site before making any changes. This way, you can test out different themes without impacting your live site.

We hope this helps.

Best Regards,
8Theme’s Team

Hello Amy V,

We apologize for any inconvenience this may have caused. We have only regenerated the CSS and data and synced the library under Elementor >> Tools >> General. We did not make any other changes. We have checked your site again and it appears to be the same as when we first checked it, so it may be a caching issue or a conflict with a third-party plugin.

We recommend that you disable all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clear the cache of your browser, and then check if the issue persists. It is possible that one of the additional plugins is causing the problem.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant us permission to debug your site, which includes deactivating all third-party plugins and on-site customizations, so that we can investigate and provide assistance.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello @jaroh,

In order to resolve your issue, please copy and paste the following CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser cache.

.single-product .woo-single-dragandrophandler-container {
    width: 100% !important;
}

The result should look like this: https://postimg.cc/06XdsqGC

Best Regards,
8Theme’s Team

Hello, PEYO,

Thank you for choosing XStore as your WooCommerce WordPress theme.

In order to resolve your issue, please navigate to XStore > Theme Options > Header Builder > Mobile Menu > Dropdown Opening Action and turn it ON, then publish the changes. After doing so, please clear your browser cache and revisit your site.

For further reference, please refer to the image provided at the following link: https://postimg.cc/21yhzKHj

Best Regards,
8Theme’s Team

Hello Rabie,

We have conducted a review of your website and have determined that there are no issues with the user registration tab appearing on your site, as it is the same as the demo. We believe this to be a cache issue on your end. We suggest that you clear your browser cache and check back.

For further reference, please refer to the image provided at the following link: https://postimg.cc/jnHRbMbs

Best Regards,
8Theme’s Team

Hello, Amy V,

Thank you for selecting XStore as your WooCommerce WordPress theme.

We are pleased to inform you that your issue has been resolved. Please clear your browser cache and revisit your site to confirm the changes. For further reference, please refer to the image provided at the link below. https://postimg.cc/BtG4CG3k

Best Regards,
8Theme’s Team

Hello, Silviu,

We are delighted to have you with us. If you are satisfied with our Theme and Customer and Technical Support, we would be grateful if you could leave a 5-star rating for us on Themeforest.net/downloads. Doing so would help us to continue to provide updates and dedicated support in the future. Your support would be greatly appreciated.

Thank you for reaching out to us.
Have a wonderful day.

Best Regards,
8Theme’s Team