Product not found WooCommerce/withe screen

This topic has 6 replies, 3 voices, and was last updated 1 years, 4 months ago ago by Rose Tyler

  • Avatar: Marta
    Marta
    Participant
    March 6, 2023 at 13:45

    Hi, I have just updated to WooCommerce 7.4, and all the product has disappeared in the shop page.
    I tried to rollback the WooCommerce version and the page now is broken (withe screen…)

    Please can you help me?

    Thanks

    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 6, 2023 at 16:06

    Hello, Marta,

    In order to assist you, we would appreciate it if you could provide us with URL of your site, temporary wp-admin and FTP access.

    To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
    To create FTP access, please contact your hosting provider for assistance.

    We look forward to your reply.

    Kind Regards,
    8theme team

    Avatar: Marta
    Marta
    Participant
    March 6, 2023 at 20:03

    Hi, i fixed it reinstalling WooCommerce 6.7.

    Why cannot it run with WooCommerce 7 or higher?

    Thanks

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    March 7, 2023 at 05:41

    Hello, Marta,

    We apologize for any inconvenience caused. The XStore theme is compatible with the latest version of WooCommerce v7.4, so you can update it.

    If you are experiencing an issue where all products have disappeared from the shop page, we suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly. Please note that you should take a complete backup of your site before proceeding.

    In addition, please provide your site’s FTP access and WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    FTP Host:
    FTP Username:
    FTP Password:
    FTP Port:

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: Marta
    Marta
    Participant
    March 7, 2023 at 11:34

    Ok thanks, I will try to update WooCommerce (in a few days) and I will keep you posted

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2023 at 13:17

    Hello, Marta,

    We will leave this topic open so that you can respond here and provide WP-Admin and FTP access then.

    Kind Regards,
    8theme team

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