Hello @Nio,

In order to resolve your issue, please navigate to XStore >> Theme Options >> Header builder >> Contacts element and delete the existing elements then add them again from scratch.

As an example, the “Url For Field” for a phone number should be formatted as “tel:+xxxxxxxxxx” and for an email address as “mailto:your_email”.

We hope this helps.

Best Regards,
8Theme’s Team

Hello @Clivecode,

There are several ways to reduce the load time of a WordPress website when the hosting company is located in a different country than your target audience. Here are some tips:

Use a Content Delivery Network (CDN): A CDN is a network of servers located in different geographic regions. By using a CDN, you can store your website files on multiple servers and distribute them to your visitors from the server nearest to them. This can significantly reduce the load time of your website.

Optimize images: Images can take up a lot of space and slow down your website. Make sure to optimize your images by compressing them without sacrificing quality. You can use a plugin for that.

Minimize HTTP requests: Each time a user requests a page on your website, the browser sends a request to the server for each file needed to load the page. Minimizing the number of HTTP requests can reduce the load time of your website. You can do this by combining CSS and JavaScript files, reducing the number of plugins, and using a caching plugin.

Use a caching plugin: A caching plugin can improve the performance of your website by storing frequently accessed data in the cache. This reduces the number of requests to the server and makes your website faster. You can use the WP Rocket plugin for it.

Optimize database: WordPress stores all the content of your website in a database. Over time, the database can become bloated, which can slow down your website. You can use a plugin for it.

Use a fast hosting company: While your hosting company is located in Iceland, it’s important to ensure they are using fast servers and have good uptime. You may also consider switching to a hosting company that is closer to your target audience to reduce latency and improve load times.

By implementing these tips, you can improve the load time of your WordPress website, even if your hosting company is located in a different country.

Kind Regards,
8Themes Team.

Hello Zoé,

Thank you so much for purchasing our theme and contacting our support center.

We have identified that the issue is due to the block set in the Appearance >> Widgets >> Pre Footer Area no longer being published. To resolve this, please remove or add the block from the link provided: https://postimg.cc/2qZ1dpVM After doing so, please clear your browser cache and check back to your site.

Best Regards,
8Theme’s Team

Hello, @trambussen,

We kindly request that you check the issue by activating the default WordPress Theme, such as Twenty Twenty-Three, to ensure that the issue is not related to our theme. If the issue persists with the default WordPress Theme, it will confirm that the issue is not due to our theme and we suggest that you reach out to Plugin support for further assistance. If the issue is resolved with the default WordPress Theme, it should also be resolved with our theme.

If the issue does not persist with the default WordPress theme, please provide us with your site’s FTP access and the WP-Admin Login details in the private content area of this topic so that we can investigate the issue further.

We thank you for your understanding and look forward to your response.

Kind Regards,
8Themes Team.

Hello @Farid,

We kindly request that you provide us with the login credentials for your site’s under the private content area in the format listed below.

Additionally, please let us know which demo and page builder (Elementor or WP Bakery) you would like to import on your site so that we can check and assist you further.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Best Regards,
8Theme’s Team

Hello, @Admin,

Thank you for purchasing our theme and for reaching out to our support center.

We apologize for any inconvenience, however, we are unable to identify the issue as your site is currently undergoing maintenance.

We hope you are able to see the changes you have made in the Customizer. If you are able to view the changes in the Customizer but not on the page front, it is likely a cache issue. If it is working correctly in the Customizer, it should also be working on the front end. We recommend clearing the site and browser/server cache and checking back, or trying to view the site on a different computer with a fresh browser.

If the issue remains unresolved, We suggest disabling all third-party plugins (including CDN and cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

We thank you for your patience and understanding.

Best Regards,
8Theme’s Team

Hello, @Pit,

We appreciate your effort in resolving the issue on your own. It’s always great to see customers taking the initiative to troubleshoot problems before seeking assistance. Your proactive approach not only saves time but also helps you become more self-sufficient in the long run.

Please do not hesitate to contact us if you encounter any future difficulties. We are always here to assist you in any way we can.

Thank you for your contact.
Have a nice weekend.

Best Regards,
8Themes Team.

Hello MAHDAR,

Thank you for using our theme and for contacting us.

You can activate the Request a Quote feature from the XStore Control Panel > Sales Booster > Request a Quote. For more details, please refer to our theme documentation: https://www.8theme.com/documentation/docs/request-a-quote/.

We hope this information is helpful.

Best regards,
8Theme’s Team

Hello Ismael,

We can assist you in achieving your desired outcome using the Customization Code. In order to do so, we require your site’s FTP Login details, which can be found in the private content area of this topic. The details we need are as follows:

FTP Host:
FTP Username:
FTP Password:
FTP Port:

Regards,
8Theme’s Team

Hello ash,

In order to resolve your issue, please edit your page using the page builder (Elementor) and then navigate to the Settings of the element and disable XStore Ajaxify, Lazy Loading, and set it to Off (see screenshot: https://prnt.sc/1vTxzJw-2-o7).

Best Regards,
8Themes Team

Hello @Ismael,

We would appreciate it if you could provide us with a screenshot of the product title in h3 format, as well as the page URL where it appears.

Additionally, we need your WordPress Admin URL and credentials in the private content area of this topic so that we can investigate further and assist you.

You may upload the screenshots on https://postimages.org/ and paste the links here.

Best Regards,
8Theme’s Team

Hello Kapil Dev,

The plugins included in our theme are external and we have purchased an Extended License for each of them, as per the guidelines outlined in the Envato Help Center article: https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins. This is a common practice among all ThemeForest theme authors.

Unfortunately, if you wish to gain access to Revolution slider addons or premium templates, you will need to purchase an individual license. The extended license that we have does not include these features, and the plugin author requires an individual license in order to grant access.

Best Regards,
8Theme’s Team

Hello @MAHDAR,

We suggest that you install the “Regenerate Thumbnails” plugin from XStore and then attempt to regenerate the image thumbnails. After doing so, please clear your browser cache and check back to your site. We are confident that this will resolve your issue. If not, please try deleting and reuploading the image and check back.

Best Regards,
8Theme’s Team

Hello, @Sofija886,

Thank you so much for purchasing our theme and contacting our support center.

1) In order to solve your issue, there is only one possible way to display a product variant that is out of stock on the pages. Product variation that is ”Out of stock” can be displayed http://prntscr.com/t21xou with our variation swatches under Xstore > Theme Options > Woocommerce (Shop) > Shop Element > Variation Swatches > Swatch Out Of Stock (in case “Hide out of stock products from the catalog” option is enabled in WooCommerce > Settings > Products > Inventory). Please refer to the provided image: https://ibb.co/dc8b4Kk

OR

2) If you would like to hide the out-of-stock color circles, please copy and paste the following CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS. After clearing your browser cache, please check back to your site.

.woocommerce-shop li.type-color.sten-li-disabled {
display: none !important;
}

Best Regards,
8Theme’s Team.

Hello, Kiki,

Thank you for providing us with the password and the site Admin Logins. We have debugged your site and it appears that the issue may be related to a cache or third-party plugin conflict.

We have noticed that CDN is activated on your site, as seen in the screenshot: https://postimg.cc/v1m8dvDY. We suggest that you contact your hosting provider and ask them to flush the server cache completely and turn it off while you are in the development process.

We also suggest that you try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/. Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.

If the issue persists, please keep all third-party plugins deactivated on your site and grant us permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly. Please note that you should take a complete backup of your site before proceeding.

If you are able to see the changes in the Customizer but not on the page front, it is likely a cache issue. If it is working correctly in the Customizer, it should also be working on the front end.

Thank you for your cooperation.

Best Regards,
8Theme’s Team