Tony Rodriguez

Hello, @Isotto,

1. We have conducted the review on your site and find the home page is only one page and working perfectly fine, We have also recorded a video for you to view, which can be found here: https://www.veed.io/view/9f22b345-822d-4723-8edb-3cd5ff3a00e4?sharingWidget=true&panel=share

2. We are pleased to inform you that your issue has been resolved. Please clear your browser cache and revisit your site. The issue was caused by the LiteSpeed cache plugin, which we have removed and deactivated. Please refer to the screenshot below for further information:

https://postimg.cc/1gpJfJm3

We thank you for your patience and understanding.

Best Regards,
8Theme’s Team.

Hello, Dilges Yildiz,

We are pleased to inform you that your issue has been resolved. Please clear your browser cache and revisit your site. We have just deactivated the LiteSpeed Cache plugin on your site.

We have created a video for you to view for reference. Please take the time to watch it in its entirety. The video URL can be found in the private content area.

Best regards,
8Theme’s Team

Hello, Dilges Yildiz,

Thank you so much for purchasing our theme and contacting our support center.

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, Nick,

Thank you so much for purchasing our theme and contacting our support center.

1) You can rearrange the product categories in the sidebar by going to Appearance > Widgets in your WordPress dashboard. Please refer to the screenshots provided for further assistance.

http://prntscr.com/tpy9a7
http://prntscr.com/tpy9ux

Additionally, You can edit product categories under Dashboard > Product > Categories, where you can set the category order according to your needs. For a better reference, please watch this video: https://www.veed.io/view/d521d66c-81ea-433b-99cd-73f2040c618d?sharingWidget=true&panel=share

2) In order to solve your issue, please go to wordpress dashboard > Appearance > Widgets > Shop Sidebar > Product categories > select Hide empty categories option and save settings.

Please refer to the image provided at the following link for further reference: https://postimg.cc/pyJggrds

Best regards,
8Theme’s Team

Hello @abanoubmourad,

1) We have conducted a test of your site and have not encountered any issues. We have also recorded a video for you to view, which can be accessed via the following link: https://www.veed.io/view/cf7acbd8-d30a-4f1d-b054-b7410c79db31?sharingWidget=true&panel=share

2) Sorry for the inconvenience but your provided wp-admin login details not valid/working, please provide us with valid/working login details of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:

– Create an account via Dashboard (Users > Add new) with an administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

We hope this is helpful.

Best regards,
8Theme’s Team

Hello, Catholicans,

In order to address your issue, please go to Appearance > Customize > WooCommerce > Product Catalog > Default Product Sorting and change the sorting to “Sort by Most Recent”.

Best Regards,
8Theme’s Team

Hello @odez,

We recommend disabling any third-party plugins (including caching plugins) that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of your browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, PR,

Thank you for using our theme and for contacting us.

To show more items scroll on the all departments menu, please copy and paste the following CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser cache:

ul#menu-all-departments {
    height: 400px !important;
    overflow-y: scroll !important;
}

We hope this will solve your issue.

Kind Regards,
8theme team

Hello, e.uluturk,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We kindly request that you provide us with a detailed description of your issue, as well as a screenshot of the static block you wish to remove. This will enable us to better assist you.

You may upload the screenshots on https://postimages.org/ or https://imgbb.com/ and paste the links here.

Additionally, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, Nick,

We would appreciate it if you could provide us with the URL of the page where you are experiencing this issue. Additionally, if you could provide us with your WordPress Admin URL and credentials in the private content area of this topic, we would be happy to investigate further and see if we can assist you.

Best Regards,
8Theme’s Team

Hello, 9samko,

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, Buhle,

1)We are pleased to inform you that your issue has been resolved. Please clear your browser cache and revisit your site. We have removed the multiple header condition.

We have created a video for you to view for reference. Please take the time to watch it in its entirety. The video URL can be found in the private content area.

2) We have conducted a mobile check of your website and found no issues. The website appears to be functioning properly. We have recorded a video for your reference. Please watch it in its entirety. https://www.veed.io/view/390206e9-410e-409c-8ae8-0a57cd63aca5?sharingWidget=true&panel=share

Best Regards,
8Theme’s Team

Hello Mohamed Emad,

We would appreciate it if you could provide us with the URL of the website where you are experiencing the issue, as well as the working WordPress Admin URL and credentials so that we can investigate the issue further and provide you with the necessary assistance.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, Catholicans,

We have tested your site on real mobile devices and it is functioning properly. We have not encountered any issues. We have included a screenshot of the results for your reference: https://postimg.cc/yJpsKQCw

We recommend that you clear your browser cache and check again.

Best Regards,
8Theme’s Team

Hello @Kostas,

We kindly request that you provide us with the URL of the page on which you are experiencing the issue, as well as temporary access to the WordPress admin of your website. This will allow us to take a closer look at your settings and provide you with a more precise and specific solution.

To do this, please follow these steps:

– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Thank you for your cooperation.

Best Regards,
8Theme’s Team