Tony Rodriguez

Hello @richwebs,

1) We would like to inquire about the payment gateway that is not functioning on your site. If possible, could you provide us with a video clip of the issue so that we can better understand the problem and provide assistance?

2) We have conducted a review of the mobile menu and have not found any social icons on your site. Please refer to the screenshot provided at the following link: https://postimg.cc/kVT5XPZv. We believe the issue may be related to the cache on your site. We suggest clearing the cache and then checking again.

3) If you would like the registration form to appear in the Login form, please navigate to the Dashboard >> WooCommerce >> Settings >> Accounts & Privacy and ensure that the option to create an account on the “My Account” page is enabled. (Please refer to the image provided: https://postimg.cc/c6fHbcWJ).

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @nickla24,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We have checked your site and found no issues. We have tested adding a new variation to a test product and it appears to be working correctly. It is likely a cache issue on your end; please try clearing your browser cache and check back. We have recorded a video for you on your site, please watch it in its entirety for reference. Please check the private content area.

If you are still experiencing issues, could you please make a video of your issue and share it with us for a better reference to understand your issue, so that we can provide you with a proper solution?

You may use the https://www.loom.com/ screen recording tool to record your screen and upload it to their website, then share the URL here.

Best Regards,
8Theme’s Team

Hello, @invis,

To use an external style sheet on a particular page, you can add the link to the external stylesheet in the <head> section of your HTML code, within the <head> tags.

Here’s an example of how to add a link to an external stylesheet in HTML:

<!DOCTYPE html>
<html>
  <head>
    <title>My Web Page</title>
    <link rel="stylesheet" type="text/css" href="mystyle.css">
  </head>
  <body>
    <!-- Your HTML content here -->
  </body>
</html>

Make sure that the href attribute in the link tag is pointing to the correct path of your external stylesheet.

If the above method is not working for you, you can try using wp_enqueue_style() function in your theme’s functions.php file.

Here’s an example of how to enqueue a stylesheet in WordPress using wp_enqueue_style():

function my_styles() {
  if (is_page('your-page-slug')) { // replace with your page's slug
    wp_enqueue_style('my-style', get_template_directory_uri() . '/mystyle.css');
  }
}
add_action('wp_enqueue_scripts', 'my_styles');

In the above example, the is_page() function

Best Regards,
8Theme’s Team

Hello, Kapil Dev,

In order to solve your issue, please copy and paste the following CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser cache:

.home .product-details .st-swatch-in-loop.st-swatch-disabled-line-thought {
    display: none !important;
}

The resulting screenshot should look like this: https://postimg.cc/JywNwsNG

Best Regards,
8Theme’s Team

Hello, @vasak,

Unfortunately, it is not possible to achieve your desired outcome with the current version of the theme. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page.

If you would like to pursue paid customization services, we recommend submitting a customization request to the WPKraken team via their website: https://wpkraken.io/?ref=8theme.

Alternatively, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

Best Regards,
8Theme’s Team

Hello, NinjaEB,

Thank you so much for purchasing our theme and contacting our support center.

To change the color of the Special breadcrumb on the cart, checkout, and order pages”. please copy and paste the following CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser cache:

.cart-checkout-nav .active {
    color: red !important;
}
.cart-checkout-nav .active:before {
    border-color: black !important;
    color: white !important;
    background-color: red !important;
}

You may use the color name/code in the following code as per your needs.

If the issue still persists afterward, we request that you provide us with the URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with an administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, @AnimalShop,

We recommend disabling any third-party plugins (including caching plugins) that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of your browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Please also try to read and follow the instructions provided by the Elementor Documentation here: https://elementor.com/help/cant-edit-with-elementor/

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello @Inesita,

Unfortunately, the WooCommerce platform does not provide the option you are looking for. We apologize, as the current version of the theme does not support this feature and would require additional customization. Our item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page.

If you would like to pursue paid customization services, we recommend submitting a customization request to the WPKraken team at WPKraken team.

Alternatively, you may use a third-party plugin to meet your requirements, but please note that this is done at your own risk.

Best Regards,
8Theme’s Team

Hello, Dilan,

Thank you for choosing XStore as your WooCommerce WordPress theme.

In order to resolve your issue, please navigate to XStore > Theme Options > Header Builder > Header Overlap & Transparent > Header Overlap and set it to “OFF” before publishing.

Please refer to the image provided at the following link for further reference: https://ibb.co/gr15TFY

If the issue still persists afterward, we request that you provide us with the URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with an administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, Chyston,

We are pleased to inform you that your issue has been resolved. Please clear your browser cache and revisit your website. We have removed the multiple header condition and disabled the header overlap option under XStore > Theme Options > Header Builder.

You now have the ability to customize the default header to suit your needs.

Please refer to the images provided at the following link for further reference: https://ibb.co/84j5Tt7
https://ibb.co/W3wDDnQ

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, @abanoubmourad,

There are several factors that could be contributing to the slow loading time of your website. Here are some possible solutions to consider:

1. Optimize images: Large images can significantly slow down a website’s loading time. Make sure that your images are compressed and optimized for web use.

2. Minimize HTTP requests: Each file that your website loads requires an HTTP request. Try to minimize the number of files that your website is loading by combining multiple files (such as CSS and JavaScript files) into a single file.

3. Use a Content Delivery Network (CDN): A CDN can help to speed up the delivery of your website’s content by caching it on multiple servers around the world.

4. Enable caching: Caching can help to reduce the amount of time it takes to load your website by storing frequently accessed files in the user’s browser.

5. Minify CSS and JavaScript: Minifying your CSS and JavaScript files can help to reduce the file size and improve loading times.

6. Reduce server response time: A slow server response time can significantly impact your website’s loading time. Check with your web host to see if there are any issues with your server configuration.

7. Consider using a faster hosting provider: If you have tried all of the above solutions and your website is still slow, consider upgrading to a faster hosting provider.

Please read our theme documentation as well on speeding up your website: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/ & https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

I recommend running a website speed test with GTmetrix to get more detailed information about the specific issues that are slowing down your website. That tool can provide you with actionable recommendations to help you improve your website’s performance.

Best Regards,
8Theme’s Team

Hello, @Chyston,

We hope you are doing well. Could you please provide us with more information regarding your issue so that we can better assist you? We look forward to hearing from you.

We kindly request that you provide a screenshot or video of your issue so that we can better understand the problem and provide you with an appropriate solution.

You may upload the screenshots on https://postimages.org/ or https://imgbb.com/ and paste the links here.

We apologize for the inconvenience, but the admin login details you provided are not valid. We kindly ask that you provide us with valid WordPress admin access. For reference, please check the private content area. We look forward to helping you resolve this issue.

Best Regards,
8Theme’s Team

Hello, PR,

Thank you for using our theme and for contacting us.

In order to make the mobile menu similar to the website as on the PCA, you will need to create a static block and then activate the custom HTML block in the mobile menu. Please read and follow the instructions written in this topic: https://www.8theme.com/topic/how-to-add-images-on-mobile-menu/

We hope this will solve your issue.

Best Regards,
8Theme’s Team

Hello @jitendrak,

We suggest that you navigate to XStore >> Theme Options >> WooCommerce >> Cart/Checkout Layout and turn OFF the Advanced Layout. After saving the changes and clearing the browser cache, please check your site again. We believe this should resolve your issue.

Best Regards,
8Theme’s Team

Hello @squallss4,

We suggest that you navigate to WP-Dashboard >> Settings >> Permalinks >> set Post name type instead of the Plain type, save changes and try again after clearing the browser cache.

If the issue persists, please read and follow the instructions written in this article – https://elementor.com/help/how-to-fix-404-page-or-page-not-found-error-messages/.

Alternatively, please take a complete backup of your site and share your site WP Admin URL and credentials, as well as the FTP Login details, in the private content area of this topic. This will allow us to further investigate the issue and provide assistance.

Please note that we will need permission to debug your site, which may include deactivating all third-party plugins and on-site customizations.

Best Regards,
8Theme’s Team