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The first image in the Products Gallery is not showing?

This topic has 5 replies, 2 voices, and was last updated 11 months, 2 weeks ago ago by Tony Rodriguez

Dilges Yildiz

Participant

May 10, 2023 at 08:00

Hello, the photos I have uploaded do not show the first one on the home page or on the products. If you look at the 3 birthday products I recently uploaded, you will understand.

Please, contact administrator
for this information.

#356199 Copied Theme version: 9.1.3

4 Answers

Tony Rodriguez

Support staff

May 10, 2023 at 08:55

Hello, Dilges Yildiz,

Thank you so much for purchasing our theme and contacting our support center.

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#356209 Copied

Dilges Yildiz

Participant

May 10, 2023 at 09:07

Hi, my problem continues, I have conveyed the necessary information in the private area.

thank you for attention!

Please contact administrator
for this information.

#356214 Copied

Dilges Yildiz

Participant

May 10, 2023 at 09:08

minor fix:

Please contact administrator
for this information.

#356215 Copied

Tony Rodriguez

Support staff

May 10, 2023 at 09:29

Hello, Dilges Yildiz,

We are pleased to inform you that your issue has been resolved. Please clear your browser cache and revisit your site. We have just deactivated the LiteSpeed Cache plugin on your site.

We have created a video for you to view for reference. Please take the time to watch it in its entirety. The video URL can be found in the private content area.

Best regards,
8Theme’s Team

Please contact administrator
for this information.

#356221 Copied
Tagged: best selling, image, products gallery, showing, themes, woocommerce
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The first image in the Products Gallery is not showing?

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