Hello, Ing. Alejandro Javier Villalón Navarro,

1. We kindly request that you watch the support videos tutorial located at https://www.8theme.com/documentation/xstore/video-tutotials/getting-started/ and read our theme documentation at https://www.8theme.com/documentation/xstore/.

Additionally, please explain what customization you would like to know more about, so that we can provide further clarification.

2. Regarding free shipping over $49, please go to Theme Options > Header builder > cart > edit mini cart promo message.

We thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello HCJurkat,

Thank you for purchasing our theme and for contacting our support center.

We have checked your site and found that the footer color is green. This is likely due to a cache issue at your end. We recommend that you clear your browser cache and check back to your site. Please refer to the image provided for a better reference: https://postimg.cc/5Ht0yfkD

If you are able to see the changes in the Customizer but not on the page front, it is likely a cache issue. If it is working correctly in the Customizer, it should also be working on the front end.

To ensure this, please navigate to XStore > Theme Options > Speed Optimization > Menu Cache, Static Blocks Cache, Remove Query Strings From Theme Static Resources, and set them to Off.

We hope this helps.

Best Regards,
8Theme’s Team

Hello, @ash,

Please try to disable the cache plugin and check how it works then.
In order to prevent the notice popup from being cached, please add the following cookies to your cache plugin settings > Reject Cookies:

etheme_cookies

For example – https://www.8theme.com/topic/wishlist-removed-items-reappear-after-page-reload-only-when-not-logged-in/#post-345307

Kind Regards,
8theme team

Hello @erichurtrez,

We attempted to upload the theme and core plugin via FTP, however, it is not uploading. There appear to be some restrictions or folder permissions on your site from your server end.

We suggest that you contact your hosting provider and ask them to resolve this issue for you. Please refer to the screenshot in the private content area.

OR please share the Cpanel URL and Credentials under the private content area of this topic with path of wp-content, so that I will fix it for you.

Best Regards,
8Theme’s Team

Hello Chris0483,

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello Webpat,

We are pleased to inform you that your issue has been resolved. Please clear your browser cache and revisit your site to ensure the changes have been applied.

Additionally, we have recorded a video for you in the private content area of your site. We recommend that you watch it in its entirety for further reference.

Best Regards,
8Theme’s Team

Hello, @First Idea,

1. We have an option in our theme to show or remove the Add to Cart button from Shop/Category pages under XStore >> Theme Options >> WooCommerce >> Shop >> Product Design (Product Content Elements). To do this, please uncheck the Add to Cart option and refer to the screenshot provided: https://postimg.cc/5YPCdNx0

Unfortunately, it is not possible to show a Custom Button as there is no such option in our theme. However, you can show the Quick View and you will find all the settings of the Quick View under XStore >> Theme Options >> WooCommerce >> Shop Element >> Quick View.

2. You can turn OFF the Buy Now button from XStore >> Theme Options >> WooCommerce >> Single Product Page >> Single Product Layout as per your requirements: https://postimg.cc/HJmrK7CH.

To remove the Add to Cart Button and Quantity from the Single Product Page, please copy and paste the following Custom CSS code to XStore >> Theme Options >> Theme Custom CSS >> Global CSS and clear the browser cache.

.single-product form.cart {
    display: none !important;
}

3. Unfortunately, it is not possible to add custom text buttons or images to the single product page using the default pre-built layout functionality. To do so, you will need to use the Single Product Builder feature of our theme.

To add a section with a button, such as “Enquire Now”, please navigate to Dashboard > Static Block > Add new Static Block and edit it using Elementor. Once you have made the necessary changes, save it as a Static Block.

After that, please select the desired Static Block for HTML Block 1 under XStore > Theme Options > Woocommerce (Shop) > Single Product Builder > Custom HTML Block 01 and save the settings. For a better reference, please watch the video I have captured for you.

https://www.veed.io/view/d108a2d0-ab39-483e-9080-be1a5c414fd6?sharingWidget=true&panel=share

4. We are pleased to inform you that your issue has been resolved. Please clear your browser cache and check your site again. We have added a single line of Custom CSS code to Theme Options >> Custom CSS to fix this issue.

.header-main-menu2.et_element-top-level .menu > li > a {
padding-top: 15px !important;
padding-bottom: 15px !important;
}

We hope this resolves your issue.

Best Regards,
8Theme’s Team.

Hello trendy,

Thank you for choosing XStore as your WooCommerce WordPress theme.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, Ms. Morbenia Morbeck,

We hope this message finds you well. We suggest that you try using the following CSS code in XStore >> Theme Options >> Theme Custom CSS >> Global CSS. After doing so, please clear your browser cache and check back to your site.

.et_b_header-menu .secondary-menu-wrapper .menu li a.menu-title {
    padding-top: 5px !important;
    padding-bottom: 5px !important;
}

We thank you for your cooperation and look forward to hearing from you.

Best Regards,
8Theme’s Team

Hello Vlad,

You’re welcome! Glad to hear that you were able to switch from slide to grid format. If you need any further assistance, don’t hesitate to ask.

Have a great day too!

Topic closed.

Best regards,
8Theme’s Team

.Hello eshtiag,

Thank you for purchasing our theme and for contacting our support center.

We recommend running an import on a fresh WordPress installation. To do this, you can use the WordPress Database Reset plugin (https://wordpress.org/plugins/wordpress-database-reset/). This plugin can be used to remove all existing content and install a new version from scratch.

It appears that the issue is due to your server not meeting the requirements of the theme and plugins. To resolve this, please contact your service provider and ask them to adjust the server requirements to meet the theme requirements. You can view the theme requirements in the image provided here: https://ibb.co/VBscvWg

Once the two steps have been completed, please let us know which demo version you would like to import so that we can do it for you. Do you prefer WPBakery or Elementor?

We look forward to hearing from you.

Best Regards,
8Theme’s Team.

Hello ajzafar,

We are pleased to inform you that your issue has been resolved. Please clear your browser cache and revisit your site to confirm the changes. We have added the necessary CSS code under Xstore > Theme Options > Theme Custom CSS > Global. Please refer to the attached image for further reference. https://postimg.cc/TyK3BY5C and https://postimg.cc/kDQX0HD3

Best Regards,
8Theme’s Team

Hello, @Cristina,

We would appreciate it if you could provide us with a screenshot of the hyperlinks in posts, the post URL, your working site WP Admin URL, and credentials. This will enable us to investigate the issue and provide assistance accordingly.

Best Regards,
8Theme’s Team

Hello, @Steven Tay,

Thank you for taking the time to write to me and for expressing your gratitude. I am glad that I could be of help to you and that you found my instructions useful.

Please do not hesitate to reach out to me if you have any further questions or concerns. I am always here to assist you in any way that I can.

Once again, thank you for your kind words, and I wish you all the best in your endeavors.

Topic Closed.

Best Regards,
8Themes Team.

Hello erichurtrez,

Thank you so much for purchasing our theme and contacting our support center.

We are pleased to inform you that your issue has been resolved. Please clear your browser cache and check your site again. We have disabled Menu Cache, Static Blocks Cache, and Remove Query Strings From Theme Static Resources under XStore > Theme Options > Speed Optimization.

Please refer to the attached image for further reference: https://postimg.cc/6TzZNzz6 and https://postimg.cc/Y4pkkNdk

Best Regards,
8Theme’s Team