Forum Replies Created

Viewing 30 posts - 9,811 through 9,840 (of 13,902 total)
1 2 3 … 327 328 329 … 462 463 464
  • Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @Shehzad Ghazi,

    We regret to inform you that it is not possible to place a custom form in the header account off-canvas area. This would require additional customization, which is beyond the scope of our basic support.

    If you would like to implement custom changes, we recommend submitting a customization request to the WPKraken team via their website: https://wpkraken.io/?ref=8theme.

    Thank you for your understanding.

    Best Regards,
    8Theme’s Team

    #358990 Copied In reply to: Need to know about Regarding account page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @nothingandco,

    We are pleased to inform you that your issue has been resolved. Please clear your browser cache and check your site again. Elementor Pro is now activated and the pagination is functioning properly.

    We have also included the resulting video, which you can watch here: https://www.veed.io/view/474513b5-48cd-48ee-b1de-7bdbe3c57d92?sharingWidget=true&panel=share

    The issue was caused by your Custom Template for the Shop Archive, which you designed with Elementor Pro template builder. This template had a higher priority than our theme Shop page, so it was not picking up the Theme Options. We have edited the template and removed the condition, which has resolved the issue. Please refer to the screenshots listed below for further information:

    Templated >> Template Builder: https://postimg.cc/7Cr0qgqS
    Product Archives: https://postimg.cc/HVJy5SxQ

    Best Regards,
    8Theme’s Team

    #358989 Copied In reply to: Issue With Infinite Scrolling – Not Working
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, mch,

    To add a button, please edit the banner with Mask widget > Button > Button Link > Select URL and add Link Text as per your requirement and save settings.

    Please refer to the images provided at the following link for further reference: https://postimg.cc/VdzYwxY5 and https://postimg.cc/nMGXqYrj

    We hope this helps.

    Best regards,
    8Theme’s Team

    #358988 Copied In reply to: Banner with Mask are not all the same height & the Menu set up
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, fshemporium,

    Thank you so much for purchasing our theme and contacting our support center.

    1. If you would like to remove the Compare option from the Mobile Menu, please navigate to XStore > Theme Options > Header Builder > Mobile Menu > Elements, deactivate Compare and then Publish.

    For your reference, please see the attached image. https://postimg.cc/pyKh0J6J

    2. If you want to change the color of the filter icon on mobile, please copy and paste the following CSS code to XStore >> Theme Options >> Theme Custom CSS >> Global CSS and check back to your site after clearing the browser cache:

    @media only screen and (max-width: 767px){
.woocommerce-shop .et-toggle-mob-sidebars-inner{
color: #ff2020 !important;
}
}

    You can adjust/change the color code value in the code as needed.

    AND

    You can change the mobile sidebar off-Canvas icon by navigating to XStore > Theme Options > WooCommerce > Shop > Shop Page Layout > Off-Canvas Icon > Select SVG Image and Publish it.

    Please refer to the image provided at the following link for further reference: https://postimg.cc/nX19FZLM

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    #358987 Copied In reply to: Remove compare from mobile menu, change color and add title for filtre mobile
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, joeq7,

    If you would like the registration form to appear in the Login form, please navigate to the Dashboard >> WooCommerce >> Settings >> Accounts & Privacy and ensure that the option to create an account on the “My Account” page is enabled. (Please refer to the image provided: https://postimg.cc/c6fHbcWJ

    we hope this will solve your issue.

    Best regards,
    8Theme’s Team

    #358986 Copied In reply to: Fix cache issue, everytime I have to check in incognito
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, ubansal,

    If you would like to hide the Additional Information tab, please navigate to XStore > Theme Options > Woocommerce > Single Product Builder > Tabs > Element. There you can disable the Additional Information tab and publish it.

    For your reference, please see the attached image. https://postimg.cc/9RjZLgCZ

    Best regards,
    8Theme’s Team

    #358985 Copied In reply to: Problem switching from PORTO TO XSTORE . PLEASE INSTALL SOON
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, mch,

    1- Banner with Mask are not all the same height, how can I have them same height.

    To set the images with same height, please edit page with wp-bakery > Edit banner with mask widget > Image > Set Banner image min height as per your requirements and save settings.

    Note: edit all banner with mask widget you are using and set same Banner image min height as per your requirements. For reference see images here: https://postimg.cc/7JLX1C2h and https://postimg.cc/75Q4S7JG

    2. How can I adjust the text, it comes in the middle?

    To adjust the text, please edit banner with Mask widget > add Banner Mask Text as per your requirements > after that little bit scroll down and set Style as per your requirements.
    See image here: https://postimg.cc/LqWv24YZ

    3- How can I direct them to the right product page?

    To add button link, please edit banner with Mask widget > Button > Button Link > Select URL as per your requirement and save settings. See image here: https://postimg.cc/sMggR3Rz

    Additionally, To set up menu, Menu can be created via Appearance > Menus http://prntscr.com/te2sm9 Enable categories here – http://prntscr.com/te2t38

    To add categories to the main menu, please navigate to the WordPress Dashboard > Appearance > Menus > select the Main Menu > select the Product Categories > add to the menu as required. For reference, please watch the following video: https://www.veed.io/view/a33da438-0887-45b2-83c5-ea05ab9ac535?sharingWidget=true&panel=share

    Also, watch these videos – https://youtu.be/OnxkixHtVLI and https://youtu.be/f07MBdnFPfk

    We hope this helps.

    If you require any further assistance or have any additional questions, please don’t hesitate to reach out to our support team. We are here to help you

    Best Regards,
    8Theme’s Team

    #358927 Copied In reply to: Banner with Mask are not all the same height & the Menu set up
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello Vlad,

    We apologize for the inconvenience. We have made the necessary changes to your site and suggest that you clear your browser cache. We have adjusted the height of the second image in the element settings to 300, which should resolve the issue. Please see the attached screenshot for reference: https://postimg.cc/KkdhKdK2

    We hope this helps.

    Best Regards,
    8Theme’s Team

    #358926 Copied In reply to: image is not showing properly for xstore
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Please check the Private Content Area

    Please contact administrator
    for this information.
    #358916 Copied In reply to: How to put text under category image on home page?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello Vlad,

    We are pleased to inform you that we have resolved your issue. Please clear your browser cache and check your site again. We have adjusted the banner image size to full in the element settings, as shown in the screenshot below: https://postimg.cc/QHPpQgG8

    We hope this resolves your issue.

    Best Regards,
    8Theme’s Team

    #358915 Copied In reply to: image is not showing properly for xstore
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @Rajesh,

    Thank you for reaching out to us. We are here to help you with any issues you may have. Please take your time and feel free to contact us again if you need any further assistance.

    We wish you a pleasant day.

    Best Regards,
    8Theme’s Team

    #358910 Copied In reply to: Product image zoom option isn’t working correctly on the product page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @Moka,

    We suggest that you try removing your site’s retina logo and then check back again. Sometimes, retina logos can cause conflicts that lead to this type of issue. If removing the retina logo resolves the issue, please reset the retina logo and the issue should be resolved.

    Best Regards,
    8Theme’s Team

    #358908 Copied In reply to: Logo not showing up, instead it shows a broken link image
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @nothingandco,

    Xstore has a built-in option to select the pagination type for the shop and Archives pages. You can choose the pagination type infinite scroll for the shop and Archives pages. To do this, please navigate to Xstore > Theme Options > WooCommerce > Shop > Shop Page Layout > select pagination type as infinite scroll and publish it.

    Please refer to the attached images for your reference. https://postimg.cc/2LZrK8bx

    If this does not work, We suggest disabling all third-party plugins (including cache plugins and CDN) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    Best Regards,
    8Theme’s Team

    #358907 Copied In reply to: Issue With Infinite Scrolling – Not Working
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, latishac,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    Menu can be created via Appearance > Menus http://prntscr.com/te2sm9 Enable categories here – http://prntscr.com/te2t38

    To add categories to the main menu, please navigate to the WordPress Dashboard > Appearance > Menus > select the Main Menu > select the Product Categories > add to the menu as required. For reference, please watch the following video: https://www.veed.io/view/a33da438-0887-45b2-83c5-ea05ab9ac535?sharingWidget=true&panel=share

    Also, watch these videos – https://youtu.be/OnxkixHtVLI and https://youtu.be/f07MBdnFPfk

    We hope this helps.

    If you require any further assistance or have any additional questions, please don’t hesitate to reach out to our support team. We are here to help you

    Best Regards,
    8Theme’s Team

    #358901 Copied In reply to: How can I add categories to the main menu?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, joeq7,

    Thank you so much for purchasing our theme and contacting our support center.

    We are pleased to inform you that your issue has been resolved. To ensure the changes have taken effect, please clear your browser cache and revisit your site.

    Additionally, we have disabled the Menu Cache, Static Blocks Cache, and removed Query Strings From Theme Static Resources under Xstore > Theme Options > Speed Optimizations, and Deactivated the LiteSpeed Cache plugin on your site under WordPress dashboard > Plugins > Installed Plugins.

    The caching functionality will be temporarily disabled, allowing you to make real-time changes and developments without encountering any cached content. Once you have completed the necessary site development and modifications, you can reactivate the LiteSpeed Cache plugin to enhance the performance and speed of your website.

    If you require any further assistance or have any additional questions, please don’t hesitate to reach out to our support team. We are here to help you

    Best Regards,
    8Theme’s Team

    #358900 Copied In reply to: Fix cache issue, everytime I have to check in incognito
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, Mairaj,

    Thank you so much for purchasing our theme and contacting our support center.

    In order to display the brand name on a single product page, please navigate to XStore > Theme Options > Woocommerce > Shop Element > Brands > Show On Single Product > Toggle it ON > After that, select the desired position and publish it.

    Please refer to the attached images for your reference. https://postimg.cc/JGLYQdYJ and https://postimg.cc/DJ4pCVKQ

    Best regards,
    8Theme’s Team

    #358899 Copied In reply to: How to show brand name on single product page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, mch,

    Thank you for your inquiry. To remove the website icon, also known as the favicon, from your WordPress website, please follow these steps:

    1. Log in to your WordPress admin dashboard.
    2. Navigate to “Appearance” and click on “Customize” in the sidebar.
    3. In the Customizer, look for the “Site Identity” section.
    4. Within the Site Identity section, you should see an option to upload or change the site icon or favicon.
    5. Click on the “Remove” or “Delete” button next to the current favicon.
    6. Save the changes by clicking on the “Publish” button.

    Once you’ve completed these steps, the favicon should be removed from your website.

    For your reference see the attached image: https://postimg.cc/CzTz1bPm

    We hope this information is helpful. If you have any further questions, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

    #358898 Copied In reply to: my website icon: How can I remove this one?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, kinhacura,

    You’re most welcome! We’re delighted to have been able to assist you. If you have any further questions or require additional support, please don’t hesitate to reach out to us. Our team is always here to help.

    Thank you for choosing our services, and we look forward to serving you again in the future.

    This topic is now closed.

    Best regards,
    8Theme Team.

    #358897 Copied In reply to: Please help me to fix disable form password
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @ianbarker24,

    You’re welcome! We understand that you have already checked your hosting settings regarding outgoing/incoming connections to the server’s IP address, and the issue only surfaced after moving to a new hosting provider.

    Disabling the WPCode Lite plugin might be worth a try.

    We are glad to hear that you feel you can manage around it for now.

    If you have any further questions or need any more assistance, please don’t hesitate to reach out. We are here to help!

    Best Regards,
    8Theme’s Team

    #358824 Copied In reply to: Tried to update to latest version of core plugin but the system took forever then failed
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @mch,

    Unfortunately, it is not possible for us to do this as it requires a complete setup and customization, which is not included in our theme support policy. If you would like to pursue paid customization services, we recommend submitting a customization request to the WPKraken team through their website: https://wpkraken.io/?ref=8theme.

    Best Regards,
    8Theme’s Team

    #358823 Copied In reply to: my Slider Revolution Set up not working properly
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, vuvuvu,

    You’re welcome! I’m glad I could assist you. It’s great to hear that you were able to find the necessary files and solve the problem.

    If you have any further questions or need assistance with anything else, feel free to ask.

    Have a wonderful day!

    Kind Regards,
    8theme team

    #358822 Copied In reply to: Single Product page: Title up-sell product & sidebar widget
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, mch,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    If you would like to change the color of the main menu text, please go to XStore > Theme Options > Header Builder. Check the main menu widget in the header builder where you have set and edit particular header settings.

    There you can select WCAG Color as per your needs and publish it.

    See the attached image for reference.https://postimg.cc/bdSbcKyW

    Best Regards,
    8Theme’s Team

    #358817 Copied In reply to: Please help me to change color of main menu text
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Chandni.

    We are pleased to inform you that your issue has been resolved. Please clear your browser cache and check back to your site. We have deactivated the “Upgrade Swiper Library” under Elementor > Settings > Features to resolve your issue.

    The resulting screenshot can be found at the following link: https://postimg.cc/K3DLPsnM

    Best Regards,
    8Theme’s Team

    #358811 Copied In reply to: Slider arrows are not showing outside of the slider. Even Using option
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Rajesh,

    Thank you so much for purchasing our theme and contacting our support center.

    We can see 2 lightboxes on the single product page on your site.

    Here is a video of lightboxes – https://www.veed.io/view/f471a242-9c19-450d-86e1-9ef5343aa9a8?sharingWidget=true&panel=share

    It seems one comes from Elementor. Please edit any page using Elementor page builder > go to Site settings > Lightbox > Image Lightbox > disable. After that check back to your site

    We hope this will solve your issue.

    Best Regards,
    8Theme’s Team

    #358799 Copied In reply to: Product image zoom option isn’t working correctly on the product page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, Jordan,

    We are pleased to inform you that your issue has been resolved. To ensure the changes take effect, please clear your browser cache and revisit your site. We have uploaded the SVG icon under the XStore dashboard > Sale booster > Floating Menu, and it appears correctly on your website. For your reference, please see the images attached (links provided below).

    https://postimg.cc/k235SNGG
    https://postimg.cc/8jCcDk3k

    We hope this information is helpful.

    Best regards,
    8Theme’s Team

    #358784 Copied In reply to: Floating menu – wrapper is disabled in the server
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, Jordan,

    We have reviewed your website and noticed that you are using the Product Bundle plugin. The bundled product only displays the quantity and not the individual add-to-cart button and when the main product is added to the cart, the products in the bundle are automatically added to the cart.

    Please note that bundle products cannot be added to the cart individually and must be purchased as a bundle. For further reference, please read the following articles:

    https://barn2.com/blog/woocommerce-product-bundles/
    https://barn2.com/blog/woocommerce-product-bundles/?utm_source=barn2&utm_medium=blog&utm_campaign=woocommerce-product-bundles&utm_content=woocommerce-product-bundles#method-2-sell-fixed-price-bundles-with-woocommerce-product-bundles

    If you require further assistance, please contact the plugin support.

    Thank you for your understanding.

    Best Regards,
    8Theme’s Team

    #358780 Copied In reply to: Bundled product doesnt have add to cart on bottom pop up
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @mch,

    I understand your concern about the slow speed of your WordPress website. While large file sizes can contribute to slower loading times, they are not the only factor that affects website performance. There are several other aspects to consider when diagnosing and improving the speed of your WordPress site. Here are a few suggestions:

    1. Optimize your images: Large image files can significantly slow down your website. Make sure to optimize your images by compressing them without sacrificing too much quality. You can use various image optimization plugins or online tools to achieve this.

    2. Cache your website: Caching helps reduce the server load and improves page load times by storing a static version of your web pages. Consider using a caching plugin, such as WP Rocket, to improve the performance of your site.

    3. Minify and combine files: Minifying your CSS and JavaScript files can reduce their size by removing unnecessary whitespace and comments. Additionally, combining multiple files into one can reduce the number of server requests and speed up your website.

    4. Evaluate your hosting provider: The hosting provider plays a crucial role in website performance. Ensure you are using a reliable hosting service optimized for WordPress. Consider upgrading to a better hosting plan or switching to a hosting provider that specializes in WordPress hosting.

    5. Limit the use of plugins: Excessive use of plugins can slow down your website. Evaluate your plugin usage and deactivate or remove any unnecessary plugins. Opt for lightweight and well-coded plugins that have a positive impact on performance.

    We hope this helps.

    Best Regards,
    8Theme’s Team

    #358775 Copied In reply to: my Slider Revolution Set up not working properly
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello Vlad,

    If you are not ready to share the login details, could you please provide us with the details of the element used for the banner on your site?

    A screenshot of the element’s backend would be greatly appreciated so that we can test it on our test site and provide you with the best possible solution.

    Best Regards,
    8Theme’s Team

    #358773 Copied In reply to: image is not showing properly for xstore
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @ianbarker24,

    We are glad to hear that you have been able to update the plugins on your site. Your assessment is correct, as the issue was likely caused by an API error.

    The cause of the error could be the use of third-party plugins that are based on Kirki.

    We recommend that you contact your hosting provider to inquire if they are blocking outgoing/ingoing connections to our server 136.243.62.54.

    Additionally, it would be beneficial to ask if there is a white/black list or IP restriction on your server. This could be the cause of the notifications issue.

    We hope this information is helpful. Please do not hesitate to contact us if you have any further questions.

    Best Regards,
    8Theme’s Team

    #358772 Copied In reply to: Tried to update to latest version of core plugin but the system took forever then failed
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, DSMThreads,

    Thank you so much for purchasing our theme and contacting our support center.

    We have conducted a review of your website on our personal mobile device and have not encountered any issues. It is likely a cache issue on your end. We recommend clearing your browser cache and revisiting the website.

    We have also prepared a video for your reference. https://www.veed.io/view/f4e4d8ed-fdc8-4619-aa16-5dabdf5808c8?sharingWidget=true&panel=share

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    #358771 Copied In reply to: Add to cart issues when browsing store via mobile
  • 1 2 3 … 327 328 329 … 462 463 464
    9,811–9,840 of 13,902 posts
Viewing 30 posts - 9,811 through 9,840 (of 13,902 total)
1 2 3 … 327 328 329 … 462 463 464