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Hello, I need help with the cache!!!!!!!!!

This topic has 16 replies, 3 voices, and was last updated 1 years ago ago by Rose Tyler

trendy

Participant

April 3, 2023 at 13:50

Hi, There is a problem with the caching; I tried every way but it is not working from my end.
When I load the page, it shows different font sizes, and the slides and image become bigger.
https://prnt.sc/7U1OvvvWErRq

#352114 Copied Theme version: 9.0.5 WooCommerce version: 7.5.1

15 Answers

Rose Tyler

Support staff

April 3, 2023 at 14:45

Hello, Trendy,

Thank you for getting in touch with us.

Please try: Theme Options > Speed Optimization > Menu Cache, Static Blocks Cache, Remove Query Strings From Theme Static Resources, and set them to Off.

Go to Elementor > Tools > click on Regenerate CSS & Data.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#352128 Copied

trendy

Participant

April 3, 2023 at 17:08

Hey, I followed your instructions, but still, the issue has not been resolved. The fonts and slides still get bigger. Even though the font color is changed, the blue color is still shown while loading the page.
https://screenrec.com/share/Yo6JrCKInM
font with blue color will be in 0.11 secs.

Please help me out. Thanks

#352145 Copied

Tony Rodriguez

Support staff

April 4, 2023 at 06:56

Hello trendy,

Thank you for choosing XStore as your WooCommerce WordPress theme.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

#352172 Copied

trendy

Participant

April 4, 2023 at 07:12

Okay, please fix all the issues. Thanks

Please contact administrator
for this information.

#352176 Copied

Tony Rodriguez

Support staff

April 4, 2023 at 08:37

Hello trendy,

We apologize for the inconvenience, but we are unable to access your site at https://postimg.cc/fkXpMhMR. Is there a restriction by IP address or something else? If so, would it be possible for you to unlock it for Pakistan so that we can investigate the issue and provide assistance?

Thank you for your time and consideration.

Best Regards,
8Theme’s Team

#352196 Copied

trendy

Participant

April 4, 2023 at 08:52

Done. You can access now.

#352206 Copied

Tony Rodriguez

Support staff

April 4, 2023 at 09:17

Hello trendy,

Thank you for granting us access to your site. We have conducted an investigation and determined that the issue you are experiencing is due to the CDN being enabled on your site. Please refer to the attached image for further reference. https://postimg.cc/m11yy9SG

If the changes you make in the Customizer are not reflected on the page, it is likely a caching issue. If the changes are visible in the Customizer, they should also be visible on the front end.

We recommend that you temporarily disable any CDN caching or cache plugins, clear your browser cache, and then check again.

We hope this resolves your issue.

Best regards,
8Theme’s Team

Please contact administrator
for this information.

#352218 Copied

trendy

Participant

April 4, 2023 at 11:51

I disabled Cloudflare cache. But nothing is working.
The slider is still not cached properly, Default purple color is showing. I’m using other theme with same configuration but there is no problem in that site.
Can you help me configure it properly.
https://prnt.sc/xH1uJlsimuy0

I have clear cache and cookies from broweser multiple times but not working.

#352251 Copied

Rose Tyler

Support staff

April 4, 2023 at 13:14

Hello, Trendy,

Could you, please, unlock the site for Ukraine also?

Kind Regards,
8theme team

#352263 Copied

trendy

Participant

April 4, 2023 at 14:07

Okay done!

#352275 Copied

Rose Tyler

Support staff

April 4, 2023 at 14:16

Hello, Trendy,

Thank you for the response.

We’ve checked the slider on your Home page and do not see the problem. Could you please check it from another device/browser?

Kind Regards,
8theme team

#352277 Copied

trendy

Participant

April 4, 2023 at 14:47

Hi, I checked from 5 broswer – Safari, Brave, Edge, Chrome, Vilvadi. I have cleared the history and cleared all the cookies and cache. But still showing the error on my site.
I’m very confused why it’s happening on my end.

#352287 Copied

Rose Tyler

Support staff

April 4, 2023 at 14:55

Hello, Trendy,

Thank you for the response.

Please record a video or provide more screenshots of what you mean by the problem.
Please check the private Content area to find what we can see on your site.

Kind Regards,
8theme team

Please contact administrator
for this information.

#352290 Copied

trendy

Participant

April 4, 2023 at 18:20

I will use different caching plugin and check. If the problems still persist i will contact again.
Thaks for the help.

#352316 Copied

Rose Tyler

Support staff

April 5, 2023 at 07:40

Hello, Trendy,

Thank you for the response.
Have a nice day!

Kind Regards,
8theme team

#352356 Copied
Tagged: cache, help, optimization, templates, woocommerce, wordpress
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