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I have a litlle problem with page creation

This topic has 5 replies, 3 voices, and was last updated 1 years, 1 months ago ago by Tony Rodriguez

erichurtrez

Participant

March 31, 2023 at 16:54

Hi
since that day, 31 mats 2023, I no longer have access to my pages.
These are empty pages, created without any element, and that I would like to format under Elementor
Thanks for the help

Please, contact administrator
for this information.

#351903 Copied Theme version: 9.0.5

4 Answers

Rose Tyler

Support staff

April 2, 2023 at 13:57

Hello, Erichurtrez,

Thank you for contacting us and for using XStore.

You can edit page using Elementor by clicking here – https://prnt.sc/dnpNblHShtD0 > https://prnt.sc/CFEgPwP09tRi

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#351982 Copied

erichurtrez

Participant

April 2, 2023 at 14:17

thank you for your return
but you did not understand my request: once I clicked on “modify”, I know how to proceed, but there, nothing happens… nothing is displayed, so I cannot click no more editing with elementor

https://prnt.sc/PO0oJSnDGnmt

the colors are not the ones I’m used to working with…
But maybe it’s because of the Elementor version, right?
https://prnt.sc/A6DK41txXsA9

and when I ask to leave elementor to return to the wordpress administration, it’s just a blank page that appears…

I work on Google Chrome

#351984 Copied

Rose Tyler

Support staff

April 3, 2023 at 11:11

Hello, Erichurtrez,

Thank you for your response.

1/ As we can see content can be edited using Elementor – https://prnt.sc/6p9EdQJ9u7F0
Please clear the cache and check one more time.
Record a video for us about your actions and the problem.

2/ Colors were changed in the result of the Elementor plugin update, it is independent of our theme.

Kind Regards,
8theme team

#352081 Copied

Tony Rodriguez

Support staff

April 3, 2023 at 11:12

Hello @erichurtrez,

We apologize for any inconvenience caused. We have tested your site and it is functioning properly with the Elementor page builder. We have also recorded a video for you to view here: https://www.veed.io/view/1ddd1be9-9f0e-4e27-aabc-9edc2dbd17f3?sharingWidget=true&panel=share

You are correct in that the black panel and rose editing options are due to the latest version of Elementor.

Best Regards,
8Theme’s Team

#352082 Copied
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