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Topic: Product gallery not showing on my admin and live website

Norliden

Participant

March 30, 2023 8:03 am

Somehow my Single Product Gallery Not Working.
I haven’t done anything to it; it just stopped showing.

I’m attaching screenshots
Site URL: hidden
Theme version: 9.0.5
WooCommerce version: 7.5.1

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support staff only.

#351706 copied to clipboard

Rose Tyler

Support staff

March 30, 2023 9:08 am

Hello, Norliden,

Thank you for contacting us and for using XStore.

Please provide wp-admin access, so we can take a closer look at your settings. Also, provide URL of the product from your screenshot.

Kind Regards,
8theme team

#351721 copied to clipboard

Norliden

Participant

March 30, 2023 6:06 pm

Sure, I’m attaching your login info in the private area.

I was looking at my old products; they do show a product gallery, but the other are not showing. I will provide with URL that shows the product gallery and one that doesn’t.

I don’t see where the problem is; the setting looks the same. I cleared my cache and it is still there.
If you could help me to figure this out.

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support staff only.

#351789 copied to clipboard

Rose Tyler

Support staff

March 31, 2023 9:45 am

Hello, Norliden,

1/ Ask your hosting provider to downgrade the PHP version to 7.4 or 8.0.

2/ In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://xstore.helpscoutdocs.com/article/36-included-plugins . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.

Let us know results.

Kind Regards,
8theme team

#351855 copied to clipboard

Norliden

Participant

March 31, 2023 6:05 pm

Ok, I downgraded PHO to 7.4

I have done this thing about taking down plugins to the bare bone last time I had an issue with your theme. It turned out there was a CSS causing the problem, but my site was down for several days. I don’t want to go through all this whenever your theme has an issue.

I haven’t done anything unusual to the website. Have you been able to read my last message? That the gallery is showing on previously uploaded products but NOT on the new ones I uploaded? I don’t think that is a Plugin issue since it works on my old products, not the newly uploaded ones.

Can you please take a look? You also have FTP access plus admin access.

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Rose Tyler

Support staff

April 2, 2023 2:25 pm

Hello, Norliden,

1/ Do you create products manually or import them?

2/ Please disable CDN caching and let us know.

Kind Regards,
8theme team

#351986 copied to clipboard

Rose Tyler

Support staff

April 4, 2023 7:53 am

Hello, Norliden,

Also, try solution from this topic – https://www.8theme.com/topic/bug-if-have-more-variations-for-example-50/#post-318465

Kind Regards,
8theme team

#352188 copied to clipboard

Norliden

Participant

April 5, 2023 3:08 am

Ok, I believe I have found the problem. Otherwise, I will come back with more questions. 🙂
Please feel free to close this ticket.

Thanks.

#352341 copied to clipboard

Tony Rodriguez

Support staff

April 5, 2023 5:49 am

Hello, @Norliden,

Thank you for letting us know. We are glad to hear that you have identified the problem. If you have any further questions or concerns, please do not hesitate to contact us.

We appreciate your business and are always here to help.

Have a great day!

Best Regards,
8Themes Team.

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