Somehow my Single Product Gallery Not Working.
I haven’t done anything to it; it just stopped showing.
I’m attaching screenshotsSite URL: hidden Theme version: 9.0.5 WooCommerce version: 7.5.1
Thank you for contacting us and for using XStore.
Please provide wp-admin access, so we can take a closer look at your settings. Also, provide URL of the product from your screenshot.
Sure, I’m attaching your login info in the private area.
I was looking at my old products; they do show a product gallery, but the other are not showing. I will provide with URL that shows the product gallery and one that doesn’t.
I don’t see where the problem is; the setting looks the same. I cleared my cache and it is still there.
If you could help me to figure this out.
1/ Ask your hosting provider to downgrade the PHP version to 7.4 or 8.0.
2/ In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://xstore.helpscoutdocs.com/article/36-included-plugins . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.
Let us know results.
Ok, I downgraded PHO to 7.4
I have done this thing about taking down plugins to the bare bone last time I had an issue with your theme. It turned out there was a CSS causing the problem, but my site was down for several days. I don’t want to go through all this whenever your theme has an issue.
I haven’t done anything unusual to the website. Have you been able to read my last message? That the gallery is showing on previously uploaded products but NOT on the new ones I uploaded? I don’t think that is a Plugin issue since it works on my old products, not the newly uploaded ones.
Can you please take a look? You also have FTP access plus admin access.
1/ Do you create products manually or import them?
2/ Please disable CDN caching and let us know.
Also, try solution from this topic – https://www.8theme.com/topic/bug-if-have-more-variations-for-example-50/#post-318465
Ok, I believe I have found the problem. Otherwise, I will come back with more questions. 🙂
Please feel free to close this ticket.
Thank you for letting us know. We are glad to hear that you have identified the problem. If you have any further questions or concerns, please do not hesitate to contact us.
We appreciate your business and are always here to help.
Have a great day!
The topic ‘Product gallery not showing on my admin and live website’ is closed to new replies.
One standard license is valid only for 1 project. Running multiple projects on a single license is a copyright violation.