Tony Rodriguez

Hello, @Jordan,

The error message you’re encountering suggests that the allow_url_fopen setting is disabled on your server’s configuration.

To resolve this issue, Please try to contact your service provider and ask them to fix this.

Alternatively, we suggest that you try to upload the SVG icon locally instead of fetching the SVG file from a remote URL. You can download it and upload it under the Floating Menu > Items.

For example, you can download the SVG icon here: https://www.svgrepo.com/collection/stylized-oval-interface-icons/

For reference, please watch this video: https://www.veed.io/view/8bffee8c-88aa-407f-9359-44c55d661ec5?sharingWidget=true&panel=share

Best regards,
8Themes Team.

Hello, Namaste,

Thank you for using our theme and for contacting us.

You can enable the Add to cart button on the shop page by navigating to Xstore > Theme Options > Woocommerce > Shop > Products Design > Product Content Elements and selecting the Add to Cart button. Once you have done this, please remember to publish the changes.

For further reference, please refer to the image provided at the following link. https://postimg.cc/cgQVyqdJ

We hope this helps.

Best regards,
8Themes Team.

Hello, eternity,

We are pleased to inform you that your issue has been resolved. To ensure the changes take effect, please clear your browser cache and revisit your site. We have turned it OFF the sticky sidebar option under Xstore > Theme Options > Blogs, which has resolved your issue.

Thank you for your patience and understanding.

Best Regards,
8Theme’s Team

Hello, eternity,

Thank you for choosing XStore as your WooCommerce WordPress theme.

In order to resolve your issue, please copy and paste the following CSS code to XStore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser cache:

.category .col-md-4.col-md-pull-8.sidebar-enabled.sidebar.sidebar-left {
    width: 25% !important;
    right: 75% !important;
}
.category .content.col-md-8.col-md-push-4 {
    width: 75% !important;
    left: 25% !important;
}

The result should look like this: https://postimg.cc/Cnnx2MDZ

Best Regards,
8Theme’s Team

Hello, @padel,

We kindly request that you check the issue by activating the default WordPress Theme, such as Twenty Twenty-Three, to ensure that the issue persists regardless of the theme.

If the issue persists, it would indicate that the issue is not related to our theme and you would need to reach out to the WooCommerce plugin support for assistance.

If the issue is resolved with the default WordPress theme, it should also be resolved with our theme.

Best Regards,
8Theme’s Team

Hello, Nafer Velaides,

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Best regards,
8Theme’s Team

Hello, MAHDAR,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Best Regards,
8Theme’s Team

Hello, latishac,

Thank you for choosing XStore as your WooCommerce WordPress theme.

In order to better assist you, we kindly request that you provide a video of the issue you are facing.

We recommend using the https://www.loom.com/ screen recording tool to record your screen and upload it to their website. Please share the URL here.

Additionally, please provide your site’s WP-ADMIN login details in the private content area in the following format:

WP Admin URL:
WP Admin Username:
WP Admin Password:

We strongly suggest that you take a complete backup of your site before proceeding.

We look forward to your response.

Kind Regards,
8theme Team

Hello @webpat,

We hope to be able to assist you in resolving your issue. Please try deactivating the WP-Optimize plugin, clearing your browser cache, and then checking back. If the issue persists, we recommend deactivating all third-party plugins and on-site customizations in order to allow us to investigate and assist you accordingly. Please note that you should take a complete backup of your site before proceeding.

If you could provide your site’s WP Admin URL and credentials in the private content area of this topic, we would be able to look into it further.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello @shadicent,

We apologize for any inconvenience caused. Max Mega Menu is a third-party plugin and it appears that there is an incompatibility issue with our theme. We cannot guarantee full compatibility with all existing third-party plugins. In some cases, additional customization may be required to make the theme and plugin work together. Unfortunately, it is not possible for us to make the theme compatible with all existing plugins and additional customization is outside the scope of our basic support.

Best Regards,
8Theme’s Team

Hello, @qosemo,

Thank you for purchasing our theme and for reaching out to our support center.

We have reviewed your website and discovered that the main and secondary headers are duplicates. To resolve this issue, please go to the WordPress dashboard, select Appearance, then Menus. From there, select the Main Menu and Secondary Menu, and delete the duplicate menu before saving the settings. For reference, please see the image provided at the following link: https://postimg.cc/9DtBL1V5

OR

It is recommended to run import on a fresh WordPress installation.
For this you can use the WordPress Database Reset plugin https://wordpress.org/plugins/wordpress-database-reset/
The plugin can be used to remove all the existing content and install a new version from scratch.

Please do the reset and reply with temporary wp-admin access under the private content area and let us know which demo you would like to import. We will help you with the import.

Do you prefer WPBakery or Elementor?

We look forward to hearing from you.

Best Regards,
8Theme’s Team.

Hello, Ms Morbenia Morbeck,

Thank you for contacting us.

You can find the Floating Menu under XStore Dashboard > Sale Booster > Floating Menu > Enable Floating Menu > Turn it ON and modify the available settings according to your requirements. For further reference, please refer to the image provided at the following link.https://postimg.cc/WFt3Y3G0

We thank you for your interest in 8Theme’s products.

Best Regards,
8Theme’s Team

Hello @PR,

We are pleased to inform you that XStore is compatible with the YITH WooCommerce Badge Management plugin, allowing for more product badge customization. Please refer to the image provided at the following link for further reference: https://postimg.cc/zVrWdCQN.

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello @PR,

Thank you for your inquiry. You can view your submitted feature request on the 8Theme task board here: https://www.8theme.com/taskboard/.

If you would like to pursue paid customization services, we recommend submitting a customization request to the WPKraken team via their website: https://wpkraken.io/?ref=8theme.

We suggest that you contact the Customization team for further assistance with your question.

Best Regards,
8Theme’s Team

Hello, @majkvvv,

We have conducted a review of your website using Google Page Insight, and the results are 55% on mobile and 61% on desktop. Attached is a screenshot of the results: https://postimg.cc/47YmbXTn.

We always recommend following the recommendations provided by the testing site, and here are those suggestions: https://postimg.cc/GBW1VRy4.

Here are a few suggestions to improve your site’s performance:

1. Reducing the First Contentful Paint (FCP) and Largest Contentful Paint (LCP) is crucial for improving the perceived loading speed of your website. FCP/LCP measures the time it takes for the first piece of content to appear on the screen. Here are some tips to reduce FCP/LCP:

Optimize server response time:
Minimize render-blocking resources:
Optimize critical rendering path:
Compress and optimize images:
Enable browser caching:
Use a content delivery network (CDN)

2. You have to change the method of loading images (Customizer -> Speed Optimization Image Loading Type -> Lazy).

3. You have to enable settings to speed up the website –
Customizer -> Speed Optimization-> Disable Old Browser Support
Customizer -> Speed Optimization->Ajax Menu Dropdown
Customizer -> Speed Optimization->Menu Dropdown Cache

4. You have to enable Ajax loading for the following page elements:
https://prnt.sc/9ssaqhYXOgiR
https://prnt.sc/X_jObJDcLKSQ

It made some improvements in the speed, however, the main issue remains the large number of styles and their loading speed. To solve this issue, we suggest that you:

5. Install a cache plugin – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

6. Upgrade Hosting: If you have tried the above optimizations and are still experiencing slow loading times and 503 errors, it may be worth considering upgrading your hosting plan. A higher-performance hosting plan can provide more resources and better server response times.

Hope this helps to speed up your website.

Best regards,
8Theme’s Team