Hello @mktnegocios,

In order to remove the icons from your site header, please navigate to XStore >> Theme Options >> Header Builder and edit the connection block accordingly. You can then delete the elements as per your requirements. Please refer to the screenshot provided: https://postimg.cc/Yh0XrZ3c

Best Regards,
8Theme’s Team

Hello, Ms. Morbenia Morbeck,

We are writing to inform you that this newsletter is created using a Static Block, which can be edited from the Static Blocks section, so you can edit Static Block content from Static Blocks > edit newsletter block as per your requirements.

In order to provide you with the best assistance, we kindly ask that you provide us with the URL and temporary access to the wp-admin of your website. This will allow us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:

– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Once you have completed these steps, please let us know and we will promptly review your account information and provide assistance as soon as possible.

We thank you for your cooperation and look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @webpat,

Thank you for contacting us and for using our theme and support services. We appreciate your feedback and are glad to know that you are satisfied with our product and services.

We kindly request you to consider leaving a 5-star rating for our theme and customer and technical support by visiting http://themeforest.net/downloads. Your feedback and positive review would not only help us improve our product but also encourage us to provide better support in the future. It means a lot to us and we are grateful for your support.

If you have any further queries or concerns, please feel free to contact us anytime. We are always here to assist you.

Thank you again for choosing our product and services.

This topic is now closed!

Best regards,
8Theme’s Team.

Hello, Catholicans,

I have tested the functionality of your site with a test product and it appears to be working properly. I have included a screenshot of the test product for your reference: https://postimg.cc/4HGcsjQt

I have also posted a review of the test product on your site: https://kunjucatholicans.com/product/test-product/#comment-126 and it appears to be functioning correctly. It appears that the issue may be related to a caching issue on your end.

We suggest that you try clearing your cache and then check back again.

Best Regards,
8Theme’s Team

Hello, @Catholicans,

We regret to inform you that it is not possible to achieve your desired outcome with the current version of the theme. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page.

If you would like to pursue paid customization services, we recommend submitting a customization request to the WPKraken team via their website: https://wpkraken.io/?ref=8theme.

Alternatively, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

Best Regards,
8Theme’s Team

Hello, @Namaste,

I have recently conducted a speed test on your website using GTMetrix and the results can be found here: https://gtmetrix.com/reports/namaste24.pl/i76sKv20/

After analyzing your website’s GTMetrix report, I can see that there are several areas where you can improve your page speed. Here are some specific suggestions:

I suggest that you review the recommendations provided by GTMetrix and take the necessary steps to address them.

In particular, I recommend that you take a look at the “Avoid an excessive DOM size” issue. You can find more information about this issue in the following posts: https://docs.wp-rocket.me/article/1412-avoid-an-excessive-dom-size and https://isotropic.co/avoid-an-excessive-dom-size-on-your-wordpress-website/

To address this issue, you should edit your page and product elements and enable lazy loading for the product elements. This should reduce the DOM structure. Additionally, you may try to reduce the DOM results on the page by reducing the number of sections of the page/elements in the footer or header.

Optimize images: Your images are taking up a significant amount of your page size. You can optimize your images using WP Rocket plugin. It has an Image Optimization feature that automatically optimizes images as they are uploaded to your website or on existing images in your media library.

In addition to optimizing images, WP Rocket also offers many other performance optimization features like caching, minification of CSS, HTML, and JavaScript files, lazy loading of images, and more.

Use a Content Delivery Network (CDN): A CDN can distribute your website content across multiple servers worldwide, reducing the load on your server and improving load times. You can use a CDN like Cloudflare or StackPath with WordPress.

Consider using lazy loading: By using lazy loading, you can defer the loading of non-critical resources until after the initial load. This can significantly improve your page speed. You can use a plugin like Lazy Load by WP Rocket for this purpose.

Furthermore, I suggest that you remove/delete any themes, plugins, pages, posts, products, content, or media that are not being used on your site, as this will also have a positive impact on your site speed.

For more information on how to speed up your website, please refer to our theme documentation here: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/ and https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

We hope this information is helpful.

Best regards,
8Themes Team

Hello @Manish Singh,

You’re welcome, and thank you for explaining what happened. I’m glad to hear that you were able to resolve the issue by setting the pages manually.

If you have any further questions or concerns, please don’t hesitate to let me know.

Thanks for your understanding and for contacting us.
Have a nice day.

Best Regards,
8Theme’s Team

Hello @welead,

Thank you for reaching out. Could you please provide us with the URL of the page where the issue is occurring so that we can investigate further and provide assistance?

Best Regards,
8Theme’s Team

Hello, @Ms Morbenia Morbeck,

1) We noticed that you have not yet activated the MC4WP: Mailchimp for WordPress plugin on your site. To do so, please go to Dashboard > Plugins > Install plugins and activate the plugin. After doing so, please clear your browser cache and check back to your site after clearing the browser cache.

2) We are pleased to inform you that you can enable or disable your Newsletter popup by navigating to Dashboard > XStore > Theme Options > Header Builder > add/delete Newsletter widget.

To help you with the process, we have created a video which can be viewed here: https://www.veed.io/view/c0ef2233-730c-47c4-a89a-b65e1dca719f?sharingWidget=true&panel=share

Please watch it in its entirety and follow the steps shown.

If the issue persists afterward, then please share your site working WP-ADMIN Login details in the below-listed format in the private content area so that we’ll check and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:

We kindly recommend that you take a complete backup of your site before proceeding.

Kind Regards,
8theme team

Hello @Manish Singh,

We have tested your site on mobile and it is functioning properly. When clicking on the sign-in button, it redirects to my account page on the mobile version. We have also captured a video for you to view. Please watch it here: https://www.veed.io/view/e3e5b744-145f-45e5-8234-a9cd8acea10e?sharingWidget=true&panel=share

We believe this is likely a cache issue on your end. We suggest clearing the cache and checking again.

Best Regards,
8Theme’s Team

Hello, @webpat,

We are pleased to inform you that we have solved your issue. The issue was due to the column widths, which we have now set to (30%,30%,20%,20%) as shown in the screenshot at the following link: https://postimg.cc/tZxRz6Tk.

We have also edited the footer Logo image element and changed the max-width to 350px, which has resolved the issue. Please refer to the screenshots listed below for further details:

https://postimg.cc/MfwwbrgZ
https://postimg.cc/r01XmNsB

Best Regards,
8Theme’s Team

Hello, Kris,

Thank you for contacting us and for using our theme and support services. We appreciate your feedback and are glad to know that you are satisfied with our product and services.

We kindly request you to consider leaving a 5-star rating for our theme and customer and technical support by visiting http://themeforest.net/downloads. Your feedback and positive review would not only help us improve our product but also encourage us to provide better support in the future. It means a lot to us and we are grateful for your support.

If you have any further queries or concerns, please feel free to contact us anytime. We are always here to assist you.

Thank you again for choosing our product and services.

This topic is now closed!

Best regards,
8Theme’s Team.

Hello, Catholicans,

Thank you for using our theme and for reaching out to us.

In order to resolve your issue, please go to XStore > Theme options > General/Layout > Site Layout and select the layout that best suits your needs. Once you have made your selection, please click the “Publish” button.

For further reference, please refer to the image provided at the following link: https://postimg.cc/Y4nNmmCt

We hope this helps.

Best Regards,
8Theme’s Team

Hello, invis,

Thank you so much for purchasing our theme and contacting our support center.

In order to resolve your issue, please read and follow the instructions provided in our theme documentation here: https://www.8theme.com/documentation/docs/elementor-live-copy-option/

If the issue persists afterwards, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, Catholicans,

This is a Fake Sale Popup, which you can enable from XStore >> Dashboard >> Sales Booster >> Fake Sale Popup, and configure it according to your needs.

For more information, please refer to our theme documentation here: https://www.8theme.com/documentation/docs/fake-sale-popup-2/

Best Regards,
8Theme’s Team