Tony Rodriguez

Hello, @devine721,

Thank you for choosing XStore as your WooCommerce WordPress theme.

1. We have confirmed that the Live Copy/Paste Elementor option is functioning correctly on our test site.

Please note, that “Live Paste” was activated elements from this page -https://xstore.8theme.com/elementor/demos/minimal-fashion02/design-elements/ Not for other demos.

2. Further, Live Copy/Paste feature for Elementor Page Builder, you can watch this video: https://www.youtube.com/watch?v=MYei56eV7mU&list=PLMqMSqDgPNmCCyem_z9l2ZJ1owQUaFCE3&index=23

3. We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @Krzysztof,

Thank you for your feedback and for sharing your workaround. We understand that using a different plugin to create different prices per WordPress role has temporarily resolved your issue with Yoast SEO and Catalog Mode. We appreciate your suggestion to rethink how Catalog Mode works, and we will definitely pass it along to our development team for consideration. We’re always looking for ways to improve our products and make them more user-friendly. If you have any further questions or suggestions, please feel free to let me know.

Kind Regards,
8theme team

Hello, @Ani,

Thank you for your response. However, your provided login details are not site wp-admin credentials.

I’ve created both categories with their subcategories but the skincare part doesn’t work – https://ibb.co/TgCDFqD

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team.

Hello @Juergen,

We kindly request that you copy and paste the following CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS. After doing so, please clear your browser cache and check back to your site.

.content-grid2 .meta-post-timeline {
    background-color: var(--et_active-color) !important;
    border-color: var(--et_active-color) !important;
}

The result should look like this: https://postimg.cc/8Fqy8ncS

We thank you for your cooperation and look forward to your response.

Best Regards,
8Theme’s Team

Hello, @mch,

Please check the private content area.

Best Regards,
8Theme’s Team

Hello, @mch,

Please check the private content area.

Best Regards,
8Theme’s Team

Hello @Ammarzo,

We are delighted to have you here. If you are willing, we would greatly appreciate it if you could leave a 5-star rating for our Theme and Customer and Technical Support on ThemeForest at the following link: http://themeforest.net/downloads. Doing so would help us to continue to provide updates and dedicated support in the future. Your support would be greatly appreciated.

Thank you for reaching out to us. Have a wonderful day!

This topic is now closed.

Best Regards,
8Theme’s Team

Hello, @Fantasy Prints,

Thank you for allowing us to assist you with your issue. We are pleased to have been able to provide a resolution.

If you have any additional questions or require further assistance, please do not hesitate to reach out. We are here to help.

Best Regards,
8Theme’s Team

Hello, @Fantasy Prints,

1. We are pleased to inform you that we have resolved your issue. It was due to the Elementor plugin option “CSS Print Method”, which we have set to “Internal Embedding” and it solved the issue. Please refer to the screenshots listed below:

https://postimg.cc/143cyWyk
https://postimg.cc/LJLjxwV1

2. We understand that you are inquiring about the green alert referenced in the image (https://imgur.com/IbKVVKc). To resolve this issue, please navigate to Xstore > Theme Options > Styling/Colors > Alerts and change the background color from there.

The issue was caused by a third party plugin named “Add Expires Headers & Optimized Minify” which was overriding the theme options. We have deactivated the plugin and the issue has been resolved. Please refer to the screenshots listed below for further information:

https://postimg.cc/p9LmbSHr
https://postimg.cc/Wqn83KhK
https://postimg.cc/Vd2gNj6z

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello, @alimrangpby,

Thank you so much for purchasing our theme and contacting our support center.

Do you mean that you would like to have both an “Add to Cart” and a “Buy Now” button on the same line when viewed on a mobile device?

we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, @mch,

Please check the private content area.

Best Regards,
8Theme’s Team

Hello, @Rupnix,

In order to resolve your issue, we suggest that you edit home page with Elementor > edit the relevant XStore widgets using Elementor > Edit the relevant element > Advanced > XStore Ajaxify > Lazy Load > Toggle it OFF and Publish it.

Once this is done, please check back on your site to see if the issue has been resolved.

For further reference, please refer to the image provided at the following link: https://postimg.cc/v4T7Jn3h

We hope this will solve your issue.

If the issue still persists, please share your site WP-ADMIN Login details in the below-listed format in the private content area of this topic, on which you are facing the issue so that we’ll check and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:

We kindly recommend that you take a complete backup of your site before proceeding.

Best Regards,
8Theme’s Team

Hello, @Mike,

Thank you so much for purchasing our theme and contacting our support center.

You can change/translate it into the theme language files, please see this screenshot: https://imgur.com/5tygaQ0 & https://imgur.com/eN2BgOn and you can use the loco translate plugin for it: https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

We thank you for your interest in our product and look forward to hearing from you.

Best Regards,
8Theme’s Team

Hello, @ZakCochran,

Thank you for providing us with the screenshot and login details.

We have created a video to help you change the search button color on the shop page. Please watch the video in its entirety and follow the steps shown. please check the video link under the private content area.

We hope this will resolve your issue.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, @mch,

Please check the private content area.

Best Regards,
8Theme’s Team