Tony Rodriguez

Hello @Gkika Eleni,

We believe the issue you are experiencing is due to a third-party plugin, such as the Woo Alpha Bank Payment Gateway plugin. To troubleshoot the issue, we suggest disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can find a list of included plugins at the following link: https://www.8theme.com/documentation/xstore/plugins/included-plugins/.

We also recommend clearing the cache of your browser and checking again. It is possible that one of the additional plugins is causing the problem.

Best Regards,
8Theme’s Team

Hello, @Fuukse,

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. https://help.market.envato.com/hc/en-us/articles/202821510

You can download the latest theme installation file from here: https://www.8theme.com/downloads/

Please also refer to our theme documentation here: https://www.8theme.com/documentation/docs/theme-installation/

Best Regards,
8Theme’s Team

Hello, @atahan,

Thank you for getting in touch with us and for the detailed explanation.

Unfortunately, there is no such possibility to change the style of that search dropdown.

If you would like to pursue paid customization services, we recommend submitting a customization request to the Codeable team via their website: https://www.codeable.io/?ref=qGTdX

Kind Regards,
8theme team

Hello, @Stefano Valso,

We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

Thank you for your time. We hope you have a wonderful day.

Please note that for any new issues, you should create a new ticket on the support forum.

This topic is now closed.

Warm regards,
8Theme’s Team.

Hello, @Stefano Valso,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We suggest disabling all third-party plugins (including cache & optimization plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @SerifD,

The error message you provided indicates that there is an issue with the Yoast SEO plugin on your WordPress website. The error specifically occurs in the file “class-wpseo-meta.php” at lines 1025 and 1033. Here are some steps you can take to troubleshoot and resolve this error:

1. Check Plugin Compatibility: Ensure that you are using the latest version of the Yoast SEO plugin and that it is compatible with your current version of WordPress. Some plugins may not be fully compatible with the latest WordPress updates, causing conflicts and errors.

2. Deactivate and Reactivate Yoast SEO: Try deactivating the Yoast SEO plugin and then reactivating it. This can sometimes resolve conflicts or temporary issues with the plugin.

3. Disable Other Plugins: Temporarily disable all other plugins except for Yoast SEO to determine if there is a conflict between Yoast SEO and another plugin. If the error disappears after deactivating other plugins, you can systematically reactivate them one by one to identify the specific plugin causing the conflict.

4. Switch to a Default Theme: Temporarily switch to a default WordPress theme like Twenty Twenty-Three just to make it sure that the issue is independent of our theme or not.

5. Check PHP Version: Ensure that your hosting environment is running a compatible version of PHP. Yoast SEO may require a specific PHP version, so check the plugin documentation for any PHP requirements.

6. Contact Yoast Support: If the above steps do not resolve the issue, it’s recommended to reach out to Yoast support for further assistance. They can provide specific guidance and troubleshooting steps for your particular situation.

Remember to always back up your website before making any changes or updates to plugins, themes, or settings to avoid any potential data loss.

Best regards,
8Theme’s Team.

Hello, @Namaste,

Thank you for using our theme and for reaching out to us.

You can change the background image by going to the static blocks > Edit Footer block with elementor and then editing the Heading element. There, you can choose the image of your choice and update it.

We have recorded a video to help you with this process. Please watch it in its entirety and follow the steps shown. https://www.veed.io/view/8688b783-e3e4-4a41-8bf1-2265f9a0e7d3?sharingWidget=true&panel=share

We hope this resolves your issue.

Best Regards,
8Theme’s Team

Hello, @mch,

Please check the private content area.

Best Regards,
8Theme’s Team

Hello, @PR,

Thank you for contacting us and for using XStore.

If you would like to show categories in alphabetical order, You can edit product categories under Dashboard > Product > Categories, where you can set the category order according to your needs. For a better reference, please watch this video: https://www.veed.io/view/f2983d3c-dac4-4f27-9cd0-ca8f08241111?sharingWidget=true&panel=share

We hope this helps.

Best Regards,
8Theme’s Team.

Hello, @PR,

If you would like to make the main menu underlined on hover, please copy and paste the CSS code provided below into XStore >> Theme Options >> Theme Custom CSS >> Global CSS and modify the color as desired:

.menu-items-underline .menu>li>a:hover:before {
    width: 100%;
    left: 0;
    right: auto;
}

.header-main-menu.et_element-top-level .menu>li>a:before {
    background-color: #ff0707 !important;
}

You may change the background color in the above code as per your requirements.

We hope this will solve your issue.

Best Regards,
8Theme’s Team.

Hello @PR,

We kindly request that you purchase the support extension from Envato. Please read and follow the instructions provided in our theme documentation here: https://www.8theme.com/documentation/documentation/troubleshooting/how-to-renew-support-period/.

Best Regards,
8Theme’s Team

Hello @eulice,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We recommend disabling all third-party plugins (including cache plugins) that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Best Regards,
8Theme’s Team

Hello @eulice,

Thank you for contacting us and for using XStore.

If you would like to remove the square button image, please edit the Home Page > Xstore Options > Style > Custom Background Image > remove the URL of the image and click Update.

For further reference, please refer to the image provided at the following link: https://imgur.com/193PoS1

We hope this will solve your issue.

Best Regards,
8Theme’s Team

Hello, @oranemarketing,

Thank you for choosing XStore as your WooCommerce WordPress theme.

If you would like the registration form to appear in the Login form, please navigate to the Dashboard >> WooCommerce >> Settings >> Accounts & Privacy and ensure that the option to create an account on the “My Account” page is enabled. (Please refer to the image provided: https://postimg.cc/c6fHbcWJ

We hope this will solve your issue.

Best regards,
8Theme’s Team

Hello, @Tyler,

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team