Return to previous page

Topic: Please help me to disable responsive photos on pages

Charles Siritho

Participant

March 24, 2023 6:10 pm

Hello,

I would like to disable responsive photos as they are cutting off on different devices.

Thanks
Site URL: hidden
Theme version: 9.0.5

#351147 copied to clipboard

Tony Rodriguez

Support staff

March 25, 2023 6:01 am

Hello, @Charles Siritho,

We would appreciate it if you could provide us with a screenshot of your issue, as well as the WordPress Admin URL and credentials, in the private content area of this topic. This will enable us to investigate the issue further and provide you with assistance.

You can upload the screenshots to https://postimages.org/ and paste the links here.

Best Regards,
8Theme’s Team

#351168 copied to clipboard

Charles Siritho

Participant

March 29, 2023 3:48 am

I have replied

Content is visible for topic creator and
support staff only.

#351572 copied to clipboard

Tony Rodriguez

Support staff

March 29, 2023 6:03 am

Hello, @Charles Siritho,

We apologize for any inconvenience this may have caused. To help us better understand the issue you are experiencing, we would appreciate it if you could provide us with a screenshot of the issue with responsive photos cutting off, as well as the device you are using. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

You can upload the screenshots to https://postimages.org/ and paste the links here.

Once you have completed these steps, please let us know and we will promptly review your account information and provide assistance as soon as possible.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#351582 copied to clipboard

Charles Siritho

Participant

March 30, 2023 3:08 am

Guys,

I just want the images to stop changing size when the size of browser changes.

#351687 copied to clipboard

Rose Tyler

Support staff

March 30, 2023 10:15 am

Hello, Charles Siritho,

Thank you for your response.

We asked you about screenshots because we do not see the problem on your site.

You can use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file sharing service such as WeTransfer https://wetransfer.com/

What different devices do you use? The problem is visible to you on the Home page only? Do you mean this section https://prnt.sc/iBhmI6swAYlH ?

You can select Uncropped in WooCommerce settings – https://prnt.sc/4w94CFsFy7mB https://xstore.helpscoutdocs.com/article/89-product-images If this is not what you are looking for, please describe the problem and the desired result in more detail with screenshots.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#351734 copied to clipboard

Charles Siritho

Participant

April 28, 2023 8:20 pm

Now our analytics and woo com page are blank, when I disable Xstore, it will come back.

#354867 copied to clipboard

Tony Rodriguez

Support staff

April 29, 2023 5:21 am

Hello Charles Siritho,

We apologize for any inconvenience this may have caused. We have tested your site and the Analytics and WooCommerce are functioning properly with XStore activated. Attached are screenshots for your reference: https://postimg.cc/8sXXWZFR and https://postimg.cc/ZWxrPqfG.

We suggest clearing the cache of your site and checking back again.

Best Regards,
8Theme’s Team

#354880 copied to clipboard