Replies by Tony Rodriguez

Forum Replies Created

Viewing 30 posts - 9,451 through 9,480 (of 13,902 total)

← 1 2 3 … 315 316 317 … 462 463 464 →

Tony Rodriguez

Support staff

July 14, 2023 at 07:02

Hello, @Inesita,

Thank you for using our theme and for contacting us.

Unfortunately, it is not possible to add a background color to the caption text in the Media Carousel element without using CSS code. If you could provide us with the URL of the page on which you have the Media Carousel element, we would be happy to further investigate and provide you with the necessary CSS code to resolve your issue.

Best Regards,
8Theme’s Team

#361937 Copied In reply to: Help with getting background on slide captions on Media Caroussel

Tony Rodriguez

Support staff

July 14, 2023 at 06:46

Hello @desgest,

We would like to thank you for your hard work in resolving the issue. It was indeed the correct solution to place the hook in the WAITING ORDER template instead of the PROCESSING ORDER template. We appreciate you sharing the screenshot as it may be of assistance to other users on the forum in the future. If you have any further questions or require additional assistance, please do not hesitate to reach out.

Thank you for your support.

Best Regards,
8Theme’s Team

#361935 Copied In reply to: Direct bank transfer indications don’t show with Email Builder

Tony Rodriguez

Support staff

July 14, 2023 at 06:39

Hello @jabenalcazar,

We regret to inform you that it is not possible to alter the default functionality of the “Add to Cart” button. When clicked, the product will be added to the cart. If you wish to change this functionality, it will require additional customization.

If you would like to pursue paid customization services, we recommend submitting a customization request to the Codeable team via their website: https://www.codeable.io/?ref=qGTdX

Best regards,
8Theme’s Team

#361934 Copied In reply to: How Can Click add to cart to elementor pop up

Tony Rodriguez

Support staff

July 14, 2023 at 06:26

Hello, @NEW LOWS INC,

Thank you so much for purchasing our theme and contacting our support center.

Please note that for any new issues, you should create a new ticket on the support forum.

In order to assist you with your inquiry, Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Also, create temporary wp-admin access, so we can check your settings.

Thank you for your cooperation and we look forward to hearing from you soon

Best Regards,
8Theme’s Team.

Please contact administrator
for this information.

#361933 Copied In reply to: Checkout is not available whilst your cart is empty

Tony Rodriguez

Support staff

July 14, 2023 at 05:50

Hello, @santhosh,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We are pleased to inform you that your issue has been resolved. Please clear your browser cache and check your site again. We have deactivated the XStore AMP plugin for you. We have also recorded a video for your reference.

We kindly invite you to watch the video provided here for your reference. https://www.veed.io/view/b08429a4-3bf7-469e-9098-a3cbe6990564?sharingWidget=true&panel=share

It appears that this issue is related to the XStore AMP plugin. Are you planning to use the AMP version? If not, we recommend that you keep the XStore AMP plugin disabled.

Best Regards,
8Theme’s Team.

#361932 Copied In reply to: Checkout in mobile view redirects to home page

Tony Rodriguez

Support staff

July 14, 2023 at 05:24

Hello, @mady,

Thank you for contacting us and for using XStore.

In order to alter the text of the “Buy Now” button, you must translate the “Buy Now” text in the (XStore) theme file.

you will need to use the Loco Translate plugin, which can be found here: https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/.

Please refer to the screenshots provided at the following links: https://postimg.cc/fVs6KMnG and https://postimg.cc/G8T7RfnP

We hope this will solve your issue.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

#361931 Copied In reply to: Issue with Translating “Buy Now” Button Using Loco Translate

Tony Rodriguez

Support staff

July 14, 2023 at 05:14

Hello, @Mehmet,

Thank you for using our theme and for contacting us.

We recommend that you first contact your service provider to restore the backup on your site. After that, please update the theme and then update the theme’s required/recommended plugins. We hope that you will not experience any issues.

Please read and follow the documentation for a better understanding: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/.

Note that you should not update the Core plugin before the theme update in the future.

We wish you the best of luck.

Best Regards,
8Theme’s Team

#361929 Copied In reply to: Theme version is ahead of the plugin version

Tony Rodriguez

Support staff

July 13, 2023 at 10:01

Hello, @stieranka,

Thank you for getting in touch with us.

Please provide us with FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption). To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team.

#361882 Copied In reply to: Heading title for products categories not H1

Tony Rodriguez

Support staff

July 13, 2023 at 09:24

Hello, @PR,

Thank you for your confirmation! We appreciate your decision to purchase another license and utilize the support that comes with it. Your continued support is valuable to us, and we’re here to assist you every step of the way.

If you have any further questions or need assistance with the process, please don’t hesitate to reach out.

Thank you again for choosing our product!

This topic is now closed.

Kind Regards,
8theme team.

#361878 Copied In reply to: Is there anyway to pause support?

Tony Rodriguez

Support staff

July 13, 2023 at 09:09

Hello, @Rodlens,

Thank you for your response.

The given CSS code removes the single blog title on the breadcrumbs, as demonstrated in the example you provided at https://u.pcloud.link/publink/show?code=yjqrtalK When added to XStore > Theme Options > Theme Custom CSS > Global CSS, the resulting screenshot can be seen here: https://imgur.com/2sGSZm7 and https://imgur.com/lAJYiTN.

If you would like to achieve something else, please provide a screenshot of what you would like to achieve, as well as the URL of the page, so that we can further investigate and assist you.

Best Regards,
8Theme’s Team.

#361875 Copied In reply to: remove the blog title on the breadcrumbs for a single post

Tony Rodriguez

Support staff

July 13, 2023 at 08:48

Hello, @stieranka,

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

#361873 Copied In reply to: Heading title for products categories not H1

Tony Rodriguez

Support staff

July 13, 2023 at 08:23

Hello @os0281,

We have determined that the WordPress Admin Login credentials you provided are incorrect. Please review the screenshot in the private content area and provide us with the correct Login credentials.

And do you want to translate these? https://postimg.cc/V0sGpNm5

And please provide us the screenshot of the words of the cart right corner and checkout as well which you want to translate.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#361866 Copied In reply to: Regarding translation using the app Loco

Tony Rodriguez

Support staff

July 13, 2023 at 07:01

Hello, @Enjin,

Thank you for getting in touch with us and for the detailed explanation.

Unfortunately, there is no such possibility using Theme Options and requires extra Customization.

If you would like to pursue paid customization services, we recommend submitting a customization request to the Codeable team via their website: https://www.codeable.io/?ref=qGTdX

Also you may try the next settings to show the Excerpt https://prnt.sc/JhNy9CHLW4Us
or contact the support of Elementor to get advice.

Kind Regards,
8theme team

#361853 Copied In reply to: Displaying description and button for redirection on single product page

Tony Rodriguez

Support staff

July 13, 2023 at 06:48

Hello @stieranka,

Thank you for selecting XStore as your WooCommerce WordPress theme.

To resolve your issue, you can go to the Theme Options > Breadcrumbs > Breadcrumbs Categories Title Tag > H1

OR

You can edit the category description and add the title manually – https://prnt.sc/1ulf34r.

Additionally, you can select the position of this description via Theme Options > WooCommerce > Shop > Shop page layout > Shop Page Banner Position.

Please refer to the image provided at the following link for further reference: https://imgur.com/ArpM3JM

We hope this will solve your issue.

If you have any further questions or concerns, please do not hesitate to contact us. Our support team is always available to help.

Best Regards,
8Themes Team.

#361851 Copied In reply to: Heading title for products categories not H1
Tony Rodriguez

Support staff

July 13, 2023 at 06:20
Hello, @Rodlens,

Thank you for contacting us and for using XStore.

In order to remove the single blog post title from the breadcrumbs, please copy and paste the following CSS code to XStore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear the browser cache to view the changes:

.page-heading.bc-type-default .title { display: none !important; }

Best Regards,
8Theme’s Team.
#361850 Copied In reply to: remove the blog title on the breadcrumbs for a single post
Tony Rodriguez

Support staff

July 13, 2023 at 06:01

Hello, @Combizopp,

Thank you for choosing XStore as your WooCommerce WordPress theme.

1. We are pleased to inform you that your issue has been resolved. Please clear your cache and revisit your site. We have disabled the Progress Bar option from XStore > Theme Options > Woocommerce > Shop > Shop Page Layout > POPUP NOTIFICATION and published the changes.

Please refer to the attached image for further information. https://imgur.com/7dB7Jgb

2. We kindly request that you check the issue by activating the default WordPress Theme, such as Twenty Twenty-Three, to ensure that the issue persists regardless of the theme.

If the issue persists, it would indicate that the issue is not related to our theme and you would need to reach out to the Plugin support for assistance.

If the issue is resolved with the default WordPress theme, it should also be resolved with our theme.

Best Regards,
8Theme’s Team.

#361849 Copied In reply to: How to disable ”spend $xxx to get free shipping” notification in cart page
Tony Rodriguez

Support staff

July 13, 2023 at 05:41
Hello @Juergen,

1. In order to resolve your issue, please copy and paste the following CSS code into Xstore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser cache.

.page-404 { margin-top: 0 !important; margin-bottom: 0 !important; }

2. Thank you for your suggestion. Adding an option for threads within the theme would provide more flexibility for users.

The number of upvotes required for the feature to be implemented ultimately depends on the dev team’s decision-making process and priorities.

We suggest adding any feature requests to the taskboard so that they can be considered in future updates: https://www.8theme.com/taskboard/

Thank you again for your feedback and please do not hesitate to contact us if you have any further suggestions or questions.

We wish you the best of luck.

Kind regards,
8Theme’s Team
#361848 Copied In reply to: Please change font color at 404 page. Can I do it by myself or do I need a css code?
Tony Rodriguez

Support staff

July 13, 2023 at 05:16

Hello @desgest,

We suggest using the Hook element “woocommerce_email_before_order_table” to display the information shown in the attached image: https://gyazo.com/cd5b10e226feaa42534f19238e1ef1e2

Please be aware that there are two different templates on your site: one for the admin email and one for the customer email. Please ensure that the customer email includes the hook mentioned in the link https://prnt.sc/1ho5ds7.

Please make sure that the hook is added to the email you need and the email you check.

We thank you for your cooperation and remain at your disposal.

Best regards,
8Theme’s Team

#361847 Copied In reply to: Direct bank transfer indications don’t show with Email Builder

Tony Rodriguez

Support staff

July 13, 2023 at 05:09

Hello, Edmundo Nuñez,

We have just checked your site and it appears to be functioning properly https://postimg.cc/DWSFCDs3 .

Please provide us with a detailed explanation of the issue you are experiencing, along with screenshots, so that we can better understand the situation and provide you with the most accurate and helpful solution.

In order to assist you further, we request that you provide us with the URL and temporary access to the WordPress admin of your website.

To do this, please create an administrator account via the Dashboard (Users > Add new).

You can refer to the following image for guidance: http://prntscr.com/s3rc9m.

Once the account is created, please provide us with the username and password via the Private Content area.

You can refer to the following image for guidance: http://prntscr.com/s5mao7.

Note that any email address can be used for the new account, it does not have to be your personal email.

Once you have completed these steps, please let us know and we will review your account information and provide assistance as soon as possible.

Best Regards,
8Theme’s Team

#361846 Copied In reply to: Install incomplete and failed themes from XStore

Tony Rodriguez

Support staff

July 12, 2023 at 10:13

Hello Juergen,

1. We have attempted to access the URL you provided (https://postimg.cc/w3CdqBHR/) and have been unable to do so. We suggest that you use Custom CSS code to change the text color OR provide us the correct/working URL so that we will check and provide you the Custom CSS for it.

2. There is only one way to modify the content of the 404 page in the Xstore theme. You can find it under XStore >> Theme Options >> 404 Page.

Please create a new Static Block, add the content as per your requirements, then copy the shortcode of that block and paste it under the content area of the option. Please refer to the screenshots provided here: https://postimg.cc/WdfCWH0R and https://ibb.co/j5zhHzf

We hope this information is helpful.

Best regards,
8Theme’s Team

#361794 Copied In reply to: Please change font color at 404 page. Can I do it by myself or do I need a css code?

Tony Rodriguez

Support staff

July 12, 2023 at 08:30

Hello, @George,

Please check the private content area.

Best Regards,
8Theme’s Team.

Please contact administrator
for this information.

#361788 Copied In reply to: Problem with products on the site dont work

Tony Rodriguez

Support staff

July 12, 2023 at 06:53

Hello, @jakzie,

We kindly request that you check the issue by activating the default WordPress Theme, such as Twenty Twenty-Three, to ensure that the issue persists regardless of the theme.

If the issue persists, it would indicate that the issue is not related to our theme and you would need to reach out to the WordPress support for assistance.

If the issue is resolved with the default WordPress theme, it should also be resolved with our theme.

Best Regards,
8Theme’s Team

#361782 Copied In reply to: Problem with Add-on plugin – data not saved

Tony Rodriguez

Support staff

July 12, 2023 at 06:46

Hello David,

We are pleased to inform you that we have successfully resolved your issue. Please clear your browser cache and check your site again. The issue was caused by an image set as a background from XStore >> Theme Options >> Styling/Colors. We have removed the background image from there and this has solved the issue. Please refer to the attached screenshot: https://postimg.cc/9rXGP4Ms

Best Regards,
8Theme’s Team

#361781 Copied In reply to: Modify the color of the frames or possibility of eliminating

Tony Rodriguez

Support staff

July 12, 2023 at 06:45

Hello, @George,

Please check the private content area.

Best Regards,
8Theme’s Team.

Please contact administrator
for this information.

#361780 Copied In reply to: Problem with products on the site dont work

Tony Rodriguez

Support staff

July 12, 2023 at 06:30

Hello, @Alvaro,

Thank you for choosing XStore as your WooCommerce WordPress theme.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team.

#361779 Copied In reply to: Cambiar tipo de letra de seguimiento pedido

Tony Rodriguez

Support staff

July 12, 2023 at 05:37

Hello, @George,

Thank you for choosing XStore as your WooCommerce WordPress theme.

1. We have conducted an inspection of your website and have not identified any issues. All products on your website appear to be displaying correctly. We believe this may be a caching issue on your end; we recommend clearing your cache and revisiting the website.

We have also prepared a video for your reference. Please watch it in its entirety for further assistance. https://www.veed.io/view/adcee048-a75c-48cb-ae50-8e9e525a2c96?sharingWidget=true&panel=share

If the issue persists, please provide us with the URL of the page on which you are experiencing the issue. We will then investigate further and provide you with assistance.

2. We have conducted a review of your website and have not identified any issues. The text on the single product page appears to be displaying correctly. It is likely a caching issue on your end. We recommend temporarily disabling the cache plugin on your website while you are in the development phase and clearing your browser cache.

Please watch the video for reference: https://www.veed.io/view/0423cd48-b2da-498d-a287-44462fd824eb?sharingWidget=true&panel=share

We hope this helps!

3. We kindly request that you provide a screenshot of the color you wish to change, as well as the URL of the page on which you are experiencing the issue. This will allow us to further investigate and assist you.

You may upload the screenshots on https://imgbb.com/ or https://imgur.com/upload and paste the links here.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

#361776 Copied In reply to: Problem with products on the site dont work

Tony Rodriguez

Support staff

July 12, 2023 at 05:02

Hello, @nightcrawler,

We are delighted to have you here. If you are satisfied with our Theme and Customer and Technical Support, we would greatly appreciate it if you could leave a 5-star rating for us on ThemeForest at the following link: http://themeforest.net/downloads. Doing so would help us to continue to provide updates and dedicated support in the future.

Thank you for your time and we hope you have a wonderful day.

Sincerely,
8Theme’s Team

#361775 Copied In reply to: “OUT OF STOCK” LABEL change to “Sold Out”

Tony Rodriguez

Support staff

July 11, 2023 at 10:05

Hello, @mch,

Please check the private content area.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#361740 Copied In reply to: Final questions about website adjustments

Tony Rodriguez

Support staff

July 11, 2023 at 10:02

Hello, @mch,

Please check the private content area.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#361739 Copied In reply to: Final questions about website adjustments

Tony Rodriguez

Support staff

July 11, 2023 at 09:27

Hello, @atahan,

Thank you for contacting us and for using our theme and support services. We appreciate your feedback and are glad to know that you are satisfied with our product and services.

We kindly request you to consider leaving a 5-star rating for our theme and customer and technical support by visiting http://themeforest.net/downloads. Your feedback and positive review would not only help us improve our product but also encourage us to provide better support in the future. It means a lot to us and we are grateful for your support.

If you have any further queries or concerns, please feel free to contact us anytime. We are always here to assist you.

Thank you again for choosing our product and services.

This topic is now closed!

Best regards,
8Theme’s Team.

#361738 Copied In reply to: Single Product Builder Page – Up Sell Products title
← 1 2 3 … 315 316 317 … 462 463 464 →

9,451–9,480 of 13,902 posts

Viewing 30 posts - 9,451 through 9,480 (of 13,902 total)

← 1 2 3 … 315 316 317 … 462 463 464 →

Forum Replies Created

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