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Is there anyway to pause support? - by PR

This topic has 4 replies, 3 voices, and was last updated 9 months, 3 weeks ago ago by Tony Rodriguez

  • Avatar: PR
    PR
    Participant
    July 8, 2023 at 21:32

    Hello,

    is there anyway to pause support/stop support while we are away?
    or does the time (days) keep going down no matter what, in terms of the support we can get on this section (theme forest support etc).

    thanks!

    #361551 Copied Theme version: 9.1.8
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 9, 2023 at 08:25

    Hello,

    Thank you for getting in touch with us.

    We provide theme support for 6 months from the date of purchase.
    There is no way to pause support, please read more here – https://xstore.helpscoutdocs.com/article/25-support

    Kind Regards,
    8theme team

    #361568 Copied
    Avatar: PR
    PR
    Participant
    July 13, 2023 at 09:17

    Hello Rose,

    thanks for confirming 🙂
    we will go ahead and buy another license and use the support from the new license.

    thanks for your help!

    #361876 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    July 13, 2023 at 09:24

    Hello, @PR,

    Thank you for your confirmation! We appreciate your decision to purchase another license and utilize the support that comes with it. Your continued support is valuable to us, and we’re here to assist you every step of the way.

    If you have any further questions or need assistance with the process, please don’t hesitate to reach out.

    Thank you again for choosing our product!

    This topic is now closed.

    Kind Regards,
    8theme team.

    #361878 Copied

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