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Problem with Add-on plugin – data not saved

This topic has 2 replies, 2 voices, and was last updated 9 months, 3 weeks ago ago by Tony Rodriguez

  • Avatar: jakzie
    jakzie
    Participant
    July 11, 2023 at 16:27

    Hello,

    We created the product using the Add-ons plug-in. Customers can enter text and attach a file. Unfortunately, after adding the product to the cart, the data does not save.

    Please, contact administrator
    for this information.
    #361765 Copied Theme version: 9.1.5 WooCommerce version: 6.1.3
    1 Answer
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    July 12, 2023 at 06:53

    Hello, @jakzie,

    We kindly request that you check the issue by activating the default WordPress Theme, such as Twenty Twenty-Three, to ensure that the issue persists regardless of the theme.

    If the issue persists, it would indicate that the issue is not related to our theme and you would need to reach out to the WordPress support for assistance.

    If the issue is resolved with the default WordPress theme, it should also be resolved with our theme.

    Best Regards,
    8Theme’s Team

    #361782 Copied

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