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Problem with products on the site dont work

This topic has 10 replies, 3 voices, and was last updated 9 months, 3 weeks ago ago by Rose Tyler

George

Participant

July 11, 2023 at 17:38

Help me

Please, contact administrator
for this information.

#361768 Copied Theme version: 9.1.9 WooCommerce version: 7.8.2

9 Answers

George

Participant

July 11, 2023 at 17:44

Help please

Please contact administrator
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#361769 Copied

Tony Rodriguez

Support staff

July 12, 2023 at 05:37

Hello, @George,

Thank you for choosing XStore as your WooCommerce WordPress theme.

1. We have conducted an inspection of your website and have not identified any issues. All products on your website appear to be displaying correctly. We believe this may be a caching issue on your end; we recommend clearing your cache and revisiting the website.

We have also prepared a video for your reference. Please watch it in its entirety for further assistance. https://www.veed.io/view/adcee048-a75c-48cb-ae50-8e9e525a2c96?sharingWidget=true&panel=share

If the issue persists, please provide us with the URL of the page on which you are experiencing the issue. We will then investigate further and provide you with assistance.

2. We have conducted a review of your website and have not identified any issues. The text on the single product page appears to be displaying correctly. It is likely a caching issue on your end. We recommend temporarily disabling the cache plugin on your website while you are in the development phase and clearing your browser cache.

Please watch the video for reference: https://www.veed.io/view/0423cd48-b2da-498d-a287-44462fd824eb?sharingWidget=true&panel=share

We hope this helps!

3. We kindly request that you provide a screenshot of the color you wish to change, as well as the URL of the page on which you are experiencing the issue. This will allow us to further investigate and assist you.

You may upload the screenshots on https://imgbb.com/ or https://imgur.com/upload and paste the links here.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

#361776 Copied

George

Participant

July 12, 2023 at 05:39

help

Please contact administrator
for this information.

#361777 Copied

George

Participant

July 12, 2023 at 05:56

help me

Please contact administrator
for this information.

#361778 Copied

Tony Rodriguez

Support staff

July 12, 2023 at 06:45

Hello, @George,

Please check the private content area.

Best Regards,
8Theme’s Team.

Please contact administrator
for this information.

#361780 Copied

George

Participant

July 12, 2023 at 07:35

Help me please on this

Please contact administrator
for this information.

#361784 Copied

Tony Rodriguez

Support staff

July 12, 2023 at 08:30

Hello, @George,

Please check the private content area.

Best Regards,
8Theme’s Team.

Please contact administrator
for this information.

#361788 Copied

George

Participant

July 12, 2023 at 13:41

Thx

Please contact administrator
for this information.

#361809 Copied

Rose Tyler

Support staff

July 12, 2023 at 15:09

Hello, @George,

Thank you for getting in touch with us.

If you want to translate the theme and Core plugin, please follow this article – https://xstore.helpscoutdocs.com/article/30-base-theme-translation

Kind Regards,
8theme team

#361814 Copied
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