Tony Rodriguez

Hello, @cheyingtan,

We would appreciate it if you could provide us with information regarding the mobile device you are having an issue with.

To help us better understand the issue, we kindly ask that you record a video of the problem and upload it to a file-sharing service, such as WeTransfer (https://wetransfer.com/).

Also, create temporary wp-admin access, so we can check your settings.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @mahyar,

The change you made by selecting the “Internal Embedding” option for CSS Print Method in Elementor’s settings likely solved the issue because it altered the way CSS stylesheets are loaded and applied to your website.

When you select “Internal Embedding,” Elementor will generate and embed the CSS code directly into the HTML output of your website. This ensures that the CSS styles are applied consistently across different themes and templates, including those provided by XStore.

It’s worth noting that different themes and plugins may handle CSS formatting and loading in different ways. In the case of XStore, it’s own elements have specific CSS formatting requirements or overrides. By using the “Internal Embedding” method, you ensure that any custom or theme-specific CSS rules are properly applied.

We hope this information helps.

Best Regards,
8Theme’s Team.

Hello @It,

We have identified an issue with your product and have created a new test product on your site to test the variations. You can view the product here: https://qualityroofracks.com.au/product/all-products/test-product-2/. We have also created a video for you as well, which you can watch here: https://www.veed.io/view/34d322d2-83e5-4017-a059-01e5d24e645d?sharingWidget=true&panel=share

We recommend that you delete the variations from the product and add them again, or try to create the product with variations again.

Best Regards,
8Theme’s Team

Hello, @atahan,

In order to remove the upsells product text/title, please copy and paste the following CSS code to XStore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear the browser cache to view the changes.

.single-product .upsell-products-wrapper h4.widget-title {
    display: none !important;
}

Kind Regards,
8Theme’s Team

Hello, @mch,

Please check the private content area.

Best Regards,
8Theme’s Team

Hello, @mch,

Please check the private content area.

Best Regards,
8Theme’s Team

Hello @It,

We have reviewed the product you provided and it appears that you have created multiple variations. Please refer to the screenshot at https://postimg.cc/Vrq9L6sK for the variations of the “Land Rover – Range Rover Sport” for 2023. This is why it is providing those options to choose from.

If you would like to only have 2005, 2006, and 2007, then you will need to delete the other variations. Please refer to the screenshot at https://postimg.cc/F7ZPVP4T for further reference.

Regards,
8Theme’s Team

Hello @It,

We have created the variable product and set the variations as per your requirements. You can view the test product we have created on your site here: https://qualityroofracks.com.au/product/all-products/test-product/. The variations have been set as you described, please refer to the screenshot at https://postimg.cc/67VHtr67.

The result is exactly what you wanted, please refer to the screenshots listed below:

https://postimg.cc/rz75Zdc7
https://postimg.cc/NyLMw4kD
https://postimg.cc/k6sq6RsG

Best Regards,
8Theme’s Team

Hello, @Sweet D,

Thank you so much for purchasing our theme and contacting our support center.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team.

Hello @cheyingtan,

Thank you for your response.

We have conducted an inspection of your website and have not identified any issues. The provided CSS code is only applicable to desktop devices and not to mobile devices. We have recorded a video for your reference. Please watch it in its entirety for a better understanding. https://www.veed.io/view/2137306f-b6f8-4b63-8204-aecbeb3a3102?sharingWidget=true&panel=share

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

Hello @mariusz,

We have already been in contact with you via email. Please review our response and reply accordingly.

Best Regards,
8Theme’s Team

Hello, @mch,

Please check the private content area.

Best Regards,
8Theme’s Team

Hello, @redarmy2023,

Thank you for contacting us and for using XStore.

General site speed depends on many factors – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/ , not just on the theme.

Google Pagespeed always scores 20-50 points for mobile performance for 99% of websites built with WordPress.

We suggest that you follow the instructions provided by Google PageSpeed Insights, for example: https://postimg.cc/hJ76mMnj

Eliminate render-blocking resources – you may try solutions described here https://onlinemediamasters.com/eliminate-render-blocking-resources-wordpress/

Reduce initial server response time – contact your hosting provider, because it is server-side.

Slow loading times can be frustrating for website visitors, especially on mobile devices. Here are some suggestions to improve the loading speed of Elementor on your website:

1. Optimize Images: Large image sizes can significantly impact loading times. Make sure to compress and optimize your images before uploading them to your website.

2. Minify CSS and JavaScript: Reduce the file sizes of your CSS and JavaScript files by minifying them. This removes unnecessary characters, spaces, and comments. You can use plugins like WP Rocket to handle this optimization.

3. Content Delivery Network (CDN): Consider using a CDN service like Cloudflare or MaxCDN. A CDN stores copies of your website’s static files (CSS, JavaScript, images) on servers located in different geographic locations. This reduces the distance between the user and the server, resulting in faster loading times.

4. Lazy Loading: Implement lazy loading for images and videos. Lazy loading defers the loading of non-visible media until the user scrolls to that section, which helps improve initial page load times.

5. Reduce External Requests: Minimize the number of external requests your website makes, such as scripts and stylesheets from third-party sources. Each request adds to the loading time, so try to limit them only to essential elements.

6. Evaluate Server Performance: While your server provider may have indicated no issues, it’s still worth assessing the performance of your server. Ensure that your hosting plan meets the requirements of your website’s traffic and consider upgrading if necessary.

Implementing these optimizations should help improve the loading speed of Elementor on your website, particularly on mobile devices. Remember to monitor your site’s performance using tools like Google PageSpeed Insights or GTmetrix to measure the impact of your changes and identify any remaining issues.

Best Regards,
8Theme’s Team

Hello, @Ammarzo,

We have uploaded a video to another video-sharing site. Please view the video here: https://streamable.com/qmve1g

Best regards,
8Theme’s Team

Hello, @alimrangpby,

In order to solve your issue, Please copy and paste the following CSS code into Xstore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser cache. This should resolve your issue and the result should look like this: https://imgur.com/FfcWP75

@media  (max-width: 767px) {
.single-product-builder .single_add_to_cart_button.button{
     margin-top: 15px !important;
}
}

Best Regards,
8Theme’s Team.