Forum Replies Created

Viewing 30 posts - 9,421 through 9,450 (of 13,902 total)
1 2 3 … 314 315 316 … 462 463 464
  • Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Isotto,

    If you’re experiencing issues with your WordPress e-commerce website not detecting the presence of cache, and changes are not being reflected for users, it could be related to caching plugins or server-side caching. Here are a few steps you can take to address this issue:

    1. Clear your WordPress cache: Start by clearing the cache within your WordPress dashboard. Some popular caching plugins include WP Rocket. Look for the cache management options within your chosen caching plugin and clear the cache.

    2. Disable caching plugins: Temporarily disable any caching plugins you have installed and check if the problem persists. This will help determine if the issue is related to the caching plugin itself.

    3. Check server-side caching: In some cases, your hosting provider may have server-side caching enabled. Reach out to your hosting support and ask them to disable any server-side caching for your website. This will ensure that your changes are immediately visible to users.

    4. Implement cache-busting techniques: To automatically clear the cache for your users, you can implement cache-busting techniques. This involves appending version numbers or query strings to your CSS and JavaScript files, forcing the browser to fetch the updated files instead of using cached versions. This can be done using plugins like “Asset CleanUp” or by modifying your theme’s code.

    5. Test in incognito mode or different browsers: When testing changes on your website, use incognito mode or different browsers to ensure you’re not viewing cached versions of your site. This will help verify if the changes are indeed being applied correctly.

    Remember to always take a backup of your website and database before making any significant changes to plugins, themes, or server settings. This ensures that you can restore your site in case something goes wrong.

    Best Regards,
    8Theme’s Team

    #362182 Copied In reply to: A cache problem which one does not solved.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @Sumit,

    We have logged into your site and have confirmed that the Theme and Core plugin are up to date with the latest version. Additionally, we have found that both the backend and frontend of your site are functioning properly, as evidenced by the screenshots in the private content area.

    We recommend that you clear your browser cache to ensure that everything is working as expected.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #362181 Copied In reply to: Blog page issue or may be update issue with xstore , i cant login to my dashboard
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Kalmika,

    Great news! I’m glad to hear that you found the solution and regenerated the “Product lookup tables.” Well done! If you have any further questions or need assistance in the future, feel free to reach out. Keep up the good work!

    Have a nice day.

    Best regards,
    8Theme’s Team.

    #362180 Copied In reply to: Order by price is not working on the shop listing page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @hmf0160,

    To cancel the default selection of “Mail to another address” on the checkout page in WooCommerce, you can follow these steps:

    1. Log in to your WordPress admin panel.
    2. Navigate to “WooCommerce” and click on “Settings.”
    3. Go to the “Shipping” tab.
    4. Look for the “Shipping Options” section and find the “Shipping destination” dropdown.
    5. By default, it is set to “Default to the customer billing address.” Change this option to “Default to the customer shipping address.”
    6. Scroll down to the bottom of the page and click “Save changes” to apply the new settings.

    Once you’ve made these changes, the “Mail to another address” option should no longer be selected by default on the checkout page. Customers will see their shipping address pre-selected instead.

    Best regards,
    8Theme’s Team.

    #362179 Copied In reply to: How do I uncheck other address options that are selected by default on the checkout page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Alvaro,

    Great to hear that you found a solution! It’s always helpful to explore different options. If you have any other questions or need further assistance, feel free to ask.

    Have a nice day.

    Best regards,
    8Theme’s Team.

    #362176 Copied In reply to: No puedo configurar el diseño de plantilla de correo
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @atahan,

    Thank you for your response.

    We are pleased to inform you that your issue has been resolved. Please clear your browser cache and check back to your site. We have deactivated the W3 Total Cache plugin, which has resolved your issue.

    We suggest that you disable the cache plugin until you are in the development phase of your site.

    Additionally, please update the latest version of the XStore theme and core plugin on your site (https://xstore.8theme.com/update-history/).

    For more information, please refer to our theme documentation (https://www.8theme.com/documentation/xstore/theme-installation/theme-update/).

    We hope this helps.

    Best regards,
    8Theme’s Team.

    Please contact administrator
    for this information.
    #362175 Copied In reply to: Single product builder page – Request Button
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Namaste,

    Thank you for using our theme and for contacting us.

    We have conducted a review of your website and have not identified any issues. It is likely a caching issue on your end. We suggest that you clear all caches and check back. The URL of the product is displaying the correct product description, as seen in the attached image in the private content area.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best regards,
    8Theme’s Team.

    Please contact administrator
    for this information.
    #362169 Copied In reply to: Product Description not visible – elementor
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Oshrat,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    If you would like to have the mini cart open automatically after an item is added to the cart, please navigate to XStore > Theme Options > Header Builder > Cart > Select Content Type as per your requirements and Publish it.

    For further reference, please refer to the image provided at the following link: https://imgur.com/xTFrayU

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    #362099 Copied In reply to: There is an option in the theme that the mini cart can open automatically
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Kamlesh,

    1. To add different images for the header part (behind the breadcrumb) for different pages, please navigate to XStore > Theme Options > Breadcrumbs > Special Breadcrumb On The Cart, Checkout, And Order Pages > Turn OFF and Publish it.

    After that, go to the WordPress dashboard > Pages > All Pages > Edit the specific page > Add Featured Image > Update it.

    For further reference, please refer to the images provided at the following link: https://imgur.com/I8Zuj5A, https://imgur.com/HZizxiN, https://imgur.com/Apg0ZlI.

    2. If you would like to change the search icon color in the mobile header, please copy and paste the following CSS code to Xstore >> Theme Options >> Theme Custom CSS >> Mobile CSS and then clear the browser cache to view the changes.

    .mobile-header-wrapper .et_b_header-search.et_element-top-level > span svg {
fill: #fff !important;
}

    Thank you for your cooperation.

    Best regards,
    8Theme’s Team.

    #362096 Copied In reply to: Different header image for shop, checkout, cart and other pages
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @mady,

    We have been unable to access the WordPress Admin Login details you provided.

    We kindly ask that you copy and paste the following CSS code into Xstore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser cache.

    .single-product .single_variation .price {
    float: left !important;
}

    This should resolve your issue: https://postimg.cc/7J9srx0S

    Best Regards,
    8Theme’s Team

    #362092 Copied In reply to: Request for assistance with price alignment on product page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @mch,

    Please check the private content area.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #362090 Copied In reply to: PHP error notification- How to resolve these issue?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Dilges Yildiz,

    We are sorry to hear that you lost your settings after updating the theme. To avoid this issue in the future and preserve your settings during theme updates, here are a few recommended approaches:

    Child Theme: Create a child theme for your WordPress site. A child theme inherits the functionality and styling of its parent theme but allows you to make modifications without affecting the parent theme’s files. This way, when you update the parent theme, your customizations will remain intact.

    Please read our theme documentation here: https://www.8theme.com/documentation/docs/child-theme/

    Remember to back up your site before making any changes or updates, and test them on a staging or development environment to ensure everything works as expected.

    Best Regards,
    8Theme Team.

    #362087 Copied In reply to: Hello, some code changes (function.php) I made on the site after the update, my settings are back to
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @hans,

    Thank you for using our theme and for contacting us.

    There are 2 ways, you can set https://prnt.sc/2DZvuplWMv6A in Theme Options > WooCommerce > Shop elements > Quick view OR disable More Details Link https://prnt.sc/ck6O_XM-_oMQ

    It is because the description contains tags, and when a part of the excerpt is taken to show in Quick View, some unclosed tags cause the problem.

    If the issue still persists then please share your site WP-ADMIN Login details in the below-listed format in the private content area of this topic, on which you are facing the issue so that we’ll check and assist you accordingly.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    We kindly recommend that you take a complete backup of your site before proceeding.

    Best Regards,
    8Theme Team.

    #362086 Copied In reply to: more details from archive product error.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Strange Abraham,

    Thank you so much for purchasing our theme and contacting our support center.

    In order to modify the mega menu, please follow the steps below:

    1. Navigate to the WordPress Dashboard > Appearance > Menus.
    2. Select the Main Menu.
    3. Click on the 8thme menu options.
    4. You will be able to view the specific static blocks which are used.
    5. After that, go to the Static Block and edit the specific block as per your requirement.

    For reference, please watch the video provided.
    https://www.youtube.com/watch?v=JiI6qDaVtY4

    We kindly invite you to read our theme documentation here: https://www.8theme.com/documentation/xstore/video-tutotials/03-how-to-create-a-mega-menu/

    2. If you would like the registration form to appear in the Login form, please navigate to the Dashboard >> WooCommerce >> Settings >> Accounts & Privacy and ensure that the option to create an account on the “My Account” page is enabled. (Please refer to the image provided: https://postimg.cc/c6fHbcWJ

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team.

    #362085 Copied In reply to: Log in/Sign up ，only users can log in. How can I add registration/
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @mch,

    Please check the private content area.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #362012 Copied In reply to: Downloadable products is not working properly.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Stefano Valso,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    We are pleased to inform you that your issue has been resolved. Please clear your browser cache and revisit your site.

    Additionally, we have disabled the static block cache and removed query strings from static resources in XStore > Theme Options > Speed Optimization, which has resolved your issue.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team.

    #362011 Copied In reply to: Problema popup newsletter in multilingua
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @mch,

    Please check the private content area.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #362007 Copied In reply to: Downloadable products is not working properly.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @mch,

    Please check the private content area.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #362005 Copied In reply to: Downloadable products is not working properly.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @anand,

    We regret to inform you that it is not possible to achieve your desired outcome with the current version of the theme. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page.

    If you would like to pursue paid customization services, we recommend submitting a customization request to the Codeable team via their website: https://www.codeable.io/?ref=qGTdX

    Alternatively, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it to one of the upcoming updates.

    OR

    You can use any third-party plugin for it, which better meets your requirements but at your own risk.

    Best Regards,
    8Theme’s Team

    #362004 Copied In reply to: how we can do image load more button or pagination
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @Esteban,

    1. In order to translate “add to wishlist” please navigate to Xstore >> Theme Options >> WooCommerce >> Single Product Builder >> Wishlist and modify the “Add to Wishlist text” as desired. Please refer to the attached screenshot for further guidance: https://postimg.cc/QB7YJ3h4

    2. In order to translate “add to compare” please navigate to Xstore >> Theme Options >> WooCommerce >> Single Product Builder >> Compare and modify the “Add to Compare text” as needed. Please refer to the attached screenshot for reference: https://postimg.cc/1nftjJ7j

    We hope this information is helpful.

    Best Regards,
    8Theme’s Team

    #361999 Copied In reply to: xstore – where i do translate “add to wishlist” “add to compare” “got questions” etc
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @NEW LOWS INC,

    We have conducted a check of your website on our personal mobile device and have not encountered any issues. It is likely a cache issue on your end. We recommend that you clear your cache and check again.

    We have also prepared a video for your reference. https://www.veed.io/view/a23e20b4-bf8a-48d1-8593-4da7ba00f2f4?sharingWidget=true&panel=share

    If you continue to experience the issue, please let us know which mobile device you are using and provide us with a video of the problem. We will be happy to investigate further and provide assistance.

    We suggest using the https://www.loom.com/ screen recording tool to record your screen and upload it to their website. You can then share the URL with us.

    We look forward to hearing from you.

    Best Regards,
    8Theme’s Team

    #361998 Copied In reply to: Checkout is not available whilst your cart is empty
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @mch,

    Please check the private content area.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #361997 Copied In reply to: Downloadable products is not working properly.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @karan,

    Thank you for reaching out to us.

    Maybe a custom header is used, and you need to edit it too. Go to Theme Options > Header Builder > Multiple headers > edit custom header for the Front page.

    For further reference, please refer to the image provided at the following link. https://imgur.com/3PCe2MZ

    Additionally, please read the theme documentation here for more information. https://www.8theme.com/documentation/xstore/woocommerce/product-images/

    We hope this will solve your issue.

    If you have any additional questions or concerns, please do not hesitate to contact us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team.

    #361996 Copied In reply to: header changes i made in theme options not showing on home page but all other pages
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Mike,

    Thank you so much for purchasing our theme and contacting our support center.

    If you would like to disable the XStore AMP plugin on your site, please navigate to the WordPress dashboard > Plugins > Installed plugins and deactivate the XStore AMP plugin. Once this is done, please check back to your site to see if the issue has been resolved.

    Are you planning to use the AMP version? If not, we recommend that you keep the XStore AMP plugin disabled.

    If you have any further questions or concerns, please do not hesitate to contact us. Our support team is always available to provide assistance.

    Best Regards,
    8Theme’s Team.

    #361995 Copied In reply to: how to turn off amp on my website because it looks agly
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @Juergen,

    We are pleased to inform you that we have successfully resolved your issue. Please clear your browser cache and check your site again.

    To resolve the issue, we have commented out the Custom CSS code that you added, as shown in the screenshot here: https://postimg.cc/ZC92VD8W.

    Additionally, we have added new Custom CSS code in the same place, as shown in the screenshot here: https://postimg.cc/TLshg3M7.

    Best Regards,
    8Theme’s Team

    #361966 Copied In reply to: CSS Questions for widget container / change font color
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Mehmet,

    In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

    To do this, please follow these steps:
    – Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
    – Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
    – Any email address can be used for the new account, it does not have to be your personal email.

    Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

    Additionally, please provide us with FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption). To create FTP access, please contact your hosting provider for assistance.

    We also recommend that you take a complete backup of your site before proceeding.

    Kind Regards,
    8theme team.

    #361960 Copied In reply to: Theme version is ahead of the plugin version
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @mch,

    Please check the private content area.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #361955 Copied In reply to: Downloadable products is not working properly.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @anand,

    Thank you for using our theme and for contacting us.

    In order to assist you with your inquiry, Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

    Also, create temporary wp-admin access, so we can check your settings.

    Thank you for your cooperation and we look forward to hearing from you soon

    Best Regards,
    8Theme’s Team.

    Please contact administrator
    for this information.
    #361950 Copied In reply to: Elementor row copy and past not working in my theme
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Rodlens,

    Thank you for your kind words and support! We’re thrilled to hear that you are enjoying our theme and have had a positive experience with our support team. Your feedback means a lot to us.

    We would be absolutely delighted if you could take a few moments to share your thoughts and experiences by posting a review on Themeforest. Your review will not only help us gain visibility but also assist other customers in making informed decisions.

    Once again, thank you for your encouragement and for being a part of our community. We truly appreciate your feedback and look forward to serving you in the future.

    This topic is now closed.

    Best Regards,
    8Theme’s Team.

    #361947 Copied In reply to: remove the blog title on the breadcrumbs for a single post
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @Rodlens,

    We are pleased to inform you that your issue has been resolved. Please clear your browser cache and revisit your site to confirm the changes. We have edited the following CSS code to address the issue.

    Please see the resulting images here: https://imgur.com/Kxfk6Wk , https://imgur.com/RpoN1xq , https://imgur.com/rtnijKB

    We thank you for your patience and understanding.

    Best Regards,
    8Theme’s Team.

    #361945 Copied In reply to: remove the blog title on the breadcrumbs for a single post
  • 1 2 3 … 314 315 316 … 462 463 464
    9,421–9,450 of 13,902 posts
Viewing 30 posts - 9,421 through 9,450 (of 13,902 total)
1 2 3 … 314 315 316 … 462 463 464