Checkout is not available whilst your cart is empty

This topic has 17 replies, 3 voices, and was last updated 8 months, 2 weeks ago ago by Rose Tyler

  • Avatar: Danyb
    Dany
    Participant
    September 1, 2017 at 00:02

    Hi,

    I’m not sure where to ask this question, if the problem is linked to the Host? WPML? 8theme? google suggest some stuff …

    WPML Media : Version 2.2.0
    WPML Multilingual CMS : Version 3.7.1
    WPML String Translation : Version 2.5.4
    WPML Translation Management : Version 2.3.1

    WooCommerce : Version 3.1.2
    WooCommerce Multilingual : Version 4.2.1.1

    Xstore core : Version 1.0.15
    Xstore : Version: 4.3

    MY Host : pressable.com

    Problem Description :

    People can browse our website, add product to their Cart, but at the cart, we got this message :
    Checkout is not available whilst your cart is empty

    And the cart is now empty.

    Can you help me with this ?

    Thanks for your time and support

    Please, contact administrator
    for this information.
    16 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2017 at 09:28

    Hello,

    The wp-admin credentials are incorrect.
    Please check them.

    Regards

    Avatar: Danyb
    Dany
    Participant
    September 1, 2017 at 11:27

    Oups try again

    Please, contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2017 at 15:12

    Is your problem solved? http://prntscr.com/gfu6t3 http://prntscr.com/gfu701

    Regards

    Avatar: Danyb
    Dany
    Participant
    September 1, 2017 at 15:16

    Hi,

    No the problem is only present with the Single Product page see : https://duomo.mystagingwebsite.com/boutique/montres-adulte/montre-gps-dm-19/

    Only single product page have this issue.

    Regards,

    Dany

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2017 at 15:21

    Please provide screenshot for better understanding.

    Regards

    Avatar: Danyb
    Dany
    Participant
    September 1, 2017 at 15:24

    Hi,

    See : https://prnt.sc/gfucov

    No visible header compare to your screenshot

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2017 at 15:37

    Oh I see, please check now.

    Regards

    Avatar: NEW LOWS INC
    NEW LOWS INC
    Participant
    July 13, 2023 at 22:24

    We are having the same problem.

    “Problem Description :

    People can browse our website, add product to their Cart, but at the cart, we got this message :
    Checkout is not available whilst your cart is empty

    And the cart is now empty.”

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    July 14, 2023 at 06:26

    Hello, @NEW LOWS INC,

    Thank you so much for purchasing our theme and contacting our support center.

    Please note that for any new issues, you should create a new ticket on the support forum.

    In order to assist you with your inquiry, Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

    Also, create temporary wp-admin access, so we can check your settings.

    Thank you for your cooperation and we look forward to hearing from you soon

    Best Regards,
    8Theme’s Team.

    Please contact administrator
    for this information.
    Avatar: NEW LOWS INC
    NEW LOWS INC
    Participant
    July 14, 2023 at 15:20

    Video included. The issue is occurring on mobile devices.

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    July 15, 2023 at 05:53

    Hello, @NEW LOWS INC,

    We have conducted a check of your website on our personal mobile device and have not encountered any issues. It is likely a cache issue on your end. We recommend that you clear your cache and check again.

    We have also prepared a video for your reference. https://www.veed.io/view/a23e20b4-bf8a-48d1-8593-4da7ba00f2f4?sharingWidget=true&panel=share

    If you continue to experience the issue, please let us know which mobile device you are using and provide us with a video of the problem. We will be happy to investigate further and provide assistance.

    We suggest using the https://www.loom.com/ screen recording tool to record your screen and upload it to their website. You can then share the URL with us.

    We look forward to hearing from you.

    Best Regards,
    8Theme’s Team

    Avatar: NEW LOWS INC
    NEW LOWS INC
    Participant
    July 15, 2023 at 06:05

    This video ends before the problem. Please send a video showing what happens after the “”PLACE ORDER” button is clicked.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 15, 2023 at 06:54

    Hello, @NEW LOWS INC,

    Sorry, for the misunderstanding, it is because we were not able to watch the video from you, but now we can see the problem.

    Please try to do the next:
    – Please check how it works when the default WooCommerce theme – Storefront is activated on the site.
    If you get the same behavior, you need to contact WooCommerce plugin support, because the situation is independent of our theme.
    – In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://xstore.helpscoutdocs.com/article/36-included-plugins . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing problems.
    – Try to activate Always load “wc-cart-fragments” via Theme Options > Speed Optimization. Clear cache and check the result.

    We kindly request that you provide us with the results of the tests.
    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: NEW LOWS INC
    NEW LOWS INC
    Participant
    July 16, 2023 at 17:58

    Reply included in private area

    Please contact administrator
    for this information.
    Avatar: NEW LOWS INC
    NEW LOWS INC
    Participant
    July 16, 2023 at 20:01

    Reply included

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 17, 2023 at 06:54

    Hello, @NEW LOWS INC,

    We can’t log in now. Have you changed wp-admin access?
    Please provide correct access, so we can take a closer look at the situation on your site.

    Just switching the theme should not cause mentioned problems, maybe something else was done in process of tests, or there is some kind of caching.

    If the problem with PLACE ORDER persists even with the Storefront theme activated, you need to contact WooCommerce support, because the situation is independent of our theme.

    Best Regards,
    8Theme’s Team

  • Viewing 17 results - 1 through 17 (of 17 total)

You must be logged in to reply to this topic.Log in/Sign up

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.