Elementor does not allow you to edit sections

This topic has 2 replies, 2 voices, and was last updated 7 months ago ago by Tony Rodriguez

  • Avatar: edwinapnunez
    edwinapnunez
    Participant
    October 9, 2023 at 01:39

    since a couple of days ago when I edit a block or a page with elementor it doesn’t allow me to edit the sections, the editor keeps loading without stopping.

    https://postimg.cc/8FdRY71C

    I have tried deactivating and activating one by one the plugins I had but it only worked when I deactivated and reactivated the xtore core plugin, but then if I want to edit another page I still get the same error.

    I also tried clearing browser cache and trying in firefox but in firefox it doesn’t even load elementor.

    Please, contact administrator
    for this information.
    1 Answer
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 9, 2023 at 05:29

    Hello, @edwinapnunez,

    1) We kindly request you to read and adhere to the instructions provided in the official Elementor article, which can be accessed via the following link: https://elementor.com/help/elementor-widget-panel-not-loading/

    2) Check System Requirements:

    Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Check the image for specific requirements here: https://ibb.co/m59CwYC

    3) We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    Best Regards,
    Team 8Theme

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