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Cannot see background image of a section on frontend

This topic has 4 replies, 2 voices, and was last updated 7 months ago ago by Tony Rodriguez

Cr3atorf1lm

Participant

October 7, 2023 at 13:22

Hi there
when i am signed in i cann see the image of the background of a section at home page.
When I am not signed in the background image cannot be seen
Please advice
Thanx

#369631 Copied Theme version: 9.1.14 WooCommerce version: 8.0.2

3 Answers

Tony Rodriguez

Support staff

October 7, 2023 at 13:32

Hello, @Cr3atorf1lm,

We hope this message finds you well.

We are writing to request your assistance in resolving an issue we have encountered. Specifically, we have noticed that the background image of a section on the home page does not appear when the site is accessed without signing in.

To help us understand and address this issue more effectively, could you kindly provide a screenshot illustrating the problem and the URL of the page on which you are facing the issue?

You may upload the screenshots on https://imgbb.com/ and paste the links here.

Additionally, we would appreciate it if you could create temporary WP-Admin access for us. This will allow us to examine your settings and identify any potential issues.

We appreciate your cooperation and look forward to resolving this issue promptly.

Best Regards,
8Theme’s Team.

Please contact administrator
for this information.

#369632 Copied

Cr3atorf1lm

Participant

October 7, 2023 at 13:45

I have added 2 url images
one without signed in and on sogned in

also in the prive area is the signed credentials
regards

Please contact administrator
for this information.

#369633 Copied

Tony Rodriguez

Support staff

October 7, 2023 at 14:07

Hello, @Cr3atorf1lm,

We appreciate the screenshots and wp-admin login details you have provided.

We are pleased to inform you that your issue has been resolved. We kindly request you to revisit your site after clearing the browser cache. Please note that we have deactivated the NitroPack plugin on your site, which has effectively resolved the issue at hand.

For your reference, we have attached an images under private content area.

Best Regards,
Team 8Theme.

Please contact administrator
for this information.

#369636 Copied
Tagged: background image not visible, fix wordpress glitches, website frontend problems, woocommerce section image, woocommerce troubleshooting, wordpress frontend solutions, wordpress templates issues
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Cannot see background image of a section on frontend

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