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Navigation error in mobile device versions, the menu disappears once you click on the menu

This topic has 4 replies, 2 voices, and was last updated 7 months ago ago by Tony Rodriguez

QuiruNet

Participant

October 9, 2023 at 12:28

Error Movil menu

Please, contact administrator
for this information.

#369738 Copied Theme version: .9.1.14 WooCommerce version: 7.0.1

3 Answers

Tony Rodriguez

Support staff

October 9, 2023 at 12:47

Hello, @QuiruNet,

We apologize for any inconvenience you may have experienced. To assist you better, we kindly request you to inform us about the specific mobile device on which you are encountering the issue.

For a more comprehensive understanding of the problem, we would appreciate it if you could record a video demonstrating the issue and upload it to a file-sharing service such as https://wetransfer.com/. Please provide us with the URL once you have done so.

Additionally, we would like to request you to create temporary wp-admin access. This will allow us to examine your settings and provide a more accurate solution.

We kindly recommend that you take a complete backup of your site before proceeding.

Best Regards,
8Theme’s Team.

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for this information.

#369746 Copied

QuiruNet

Participant

October 9, 2023 at 13:01

Thanks for the response, but in the end we found the problem.

But I wanted to ask you another question, sometimes the navigation menu of the pages, in the desktop version… when changing to the mobile format, it remains with the desktop format, and everything is poorly aligned, instead of having the version mobile phone stays with the desktop version, do you know what I have to do to change it? And that error doesn’t happen?

Please contact administrator
for this information.

#369749 Copied

Tony Rodriguez

Support staff

October 9, 2023 at 13:12

Hello, @QuiruNet,

Thank you for getting back to us, and we are glad to hear that you were able to identify and resolve the issue on your own.

a) We have identified a solution to the issue you are experiencing with the cache on your mobile device and desktop. Please follow the steps below:

1. Navigate to Xstore.
2. Select Theme Options.
3. Proceed to General/Layout.
4. Choose Mobile Optimization.
5. Turn it OFF.
6. Click on Publish.

After completing these steps, please clear your mobile browser cache and revisit your site to check if the problem has been resolved.

Please refer to the attached image for further information.
https://postimg.cc/xkcByjny

We hope this helps.

Best Regards,
8Theme’s Team.

#369751 Copied
Tagged: best selling themes, menu disappearance, mobile device navigation, mobile version issues, navigation error fix, woocommerce theme solutions, woocommerce themes
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