Tony Rodriguez

Hello, @Andrea,

Thank you for choosing XStore as your WooCommerce WordPress theme.

If you are interested in incorporating new content such as text, videos, large images, and client reviews at the bottom of each individual product page, we recommend creating a static block that suits your needs. This can be done by navigating to the WP-Dashboard and selecting ‘Static Blocks’.

Please proceed to XStore > Theme Options > Woocommerce > Single Product Builder. Once there, add a custom HTML widget in the section and select a specific Static block within it. Afterward, ensure to publish it.

For your reference, an image has been attached. : https://ibb.co/sqVYQhd

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

Hello, @Geant Shop,

We appreciate the screenshots you have provided.

1) Should you desire to eliminate the categories from the mobile menu, kindly proceed to XStore > Theme Options > Header builder > Mobile menu > Additional Tab Content. Here, please select ‘Nothing’ and then click ‘Publish’.

Please refer to the attached image for further clarification.
https://postimg.cc/9RMGkStT

2)

I want this on the top right corner not the bottom.

We regret to inform you that it is not possible to achieve your desired outcome with the current version of the theme. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page.

If you would like to pursue paid customization services, we recommend submitting a customization request to the Codeable team via their website: https://www.codeable.io/?ref=qGTdX

Alternatively, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

3) Should you desire to incorporate the ‘show more’ link in all department menus, kindly proceed to XStore > Theme Options > Header builder > All department > More Items Link > activate it and then publish.

Please refer to the attached image for further clarification.
https://postimg.cc/626nwWJY

We trust this will address your concern.

Best Regards,
Team 8Theme.

Hello, @Hamza,

Thank you so much for purchasing our theme and contacting our support center.

Our theme searches by title, description, SKU, posts, and pages, but does not search by tags, brands, or categories. For more information, please refer to the following link: https://www.8theme.com/topic/include-brands-in-search-results/.

If you would like to request that this feature be added, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it to one of our upcoming updates.

Kind Regards,
8theme team

Hello, @salmi,

In order to solve your issue, please copy and paste the below given CSS code to XStore >> Theme Options >> Theme Custom CSS >> Global CSS and check back to your site after clearing the browser cache.

@media only screen and (max-width: 767px) {
.single-product .et-popup {
    width: 80% !important;
}
}

We trust that this will resolve your concern.

Best Regards,
Team 8Theme.

Hello, @Dinus,

Thank you for contacting us and for using XStore.

We regret to inform you that your recent request was somewhat unclear. To better assist you, we kindly request that you provide a screenshot of the issue you are experiencing. Specifically, we need to understand the problem related to the slider for the Home Engineer Module and Engineer Module 2.

Additionally, please provide the URL of the site where you encountered the issue. This will enable us to investigate the matter thoroughly and provide you with the most accurate assistance.

You may upload the screenshots on https://imgbb.com/ and paste the links here.

We appreciate your cooperation and look forward to resolving your issue promptly.

Best Regards,
8Theme’s Team.

Hello, @razr1911,

Are you planning to use the AMP version? If not, we recommend that you keep the XStore AMP plugin disabled.

We are reaching out to inquire if you are utilizing the XStore AMP (Accelerated Mobile Pages) plugin. This plugin has been developed with the sole purpose of enhancing the mobile browsing experience.

For a more comprehensive understanding, we recommend going through our theme documentation which provides detailed information on this subject.

https://www.8theme.com/documentation/xstore/amp-plugin/general-info-amp/

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team.

Hello, @razr1911,

Thank you so much for purchasing our theme and contacting our support center.

We have identified a solution to the issue you are experiencing with the header on your mobile device. Please follow the steps below:

1. Navigate to Xstore.
2. Select Theme Options.
3. Proceed to General/Layout.
4. Choose Mobile Optimization.
5. Turn it OFF.
6. Click on Publish.

After completing these steps, please clear your mobile browser cache and revisit your site to check if the problem has been resolved.

Please refer to the attached image for further information.
https://postimg.cc/xkcByjny

Best Regards,
8Theme’s Team.

Hello, @M Arsal,

We have the option in our theme to Minify the CSS under Xstore >> Theme Options >> Speed Optimization.

For guidance on how to improve your website’s speed, we invite you to review our theme documentation. The following links provide detailed information on this topic:

1. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
2. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
3. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

Furthermore, to address the issues of Largest Contentful Paint (LCP), First Contentful Paint (FCP), and Time to First Byte (TTFB), you can use a combination of techniques involving both server-side optimization and the WP Rocket plugin. Let’s break it down:

1. Server-side Optimization:

a. Optimize Hosting: Ensure you’re using a reliable and fast web hosting provider. A good hosting plan with SSD storage, a content delivery network (CDN), and optimized server settings can significantly improve TTFB.

b. Content Compression: Enable server-side content compression like GZIP to reduce the size of your web pages and assets before they are sent to the browser.

c. Caching: Implement server-side caching mechanisms if not already in place. Many hosting providers offer server-level caching options.

d. CDN Integration: Integrate a Content Delivery Network (CDN) to distribute content globally, reducing server response times and improving load times for users in different geographical locations.

2. WP Rocket Plugin:

WP Rocket is a popular caching and performance optimization plugin for WordPress. Here’s how to use it to address these issues:

a. Install and Configure WP Rocket: Install the WP Rocket plugin from the WordPress repository, activate it, and configure the settings:

Enable Page Caching: WP Rocket’s page caching feature can significantly improve TTFB and FCP by serving cached pages.
Enable Minification and Concatenation: Minify and concatenate your CSS and JavaScript files to reduce load times.
Enable Lazy Loading: Lazy load images, videos, and iframes to improve LCP.
Optimize Images: Use WP Rocket’s image optimization feature to compress and serve images in WebP format.
Enable Browser Caching: Leverage browser caching to reduce page load times for returning visitors.
Activate CDN Support: If you’re using a CDN, configure WP Rocket to work with it.
b. Preload Cache: Enable the “Preload Cache” feature in WP Rocket to generate cached versions of your site’s pages automatically. This can improve TTFB and FCP for subsequent visitors.

c. Database Cleanup: Use WP Rocket’s database optimization tools to clean up your WordPress database regularly. A bloated database can slow down your site.

d. Monitor Performance: After making these changes, regularly monitor your website’s performance using tools like Google PageSpeed Insights, GTmetrix, or Pingdom. WP Rocket also provides built-in performance monitoring tools.

Additionally, consider using a reliable content delivery network (CDN) if you’re not already doing so, as this can further improve your website’s performance and reduce the impact of geographical latency on load times.

We trust that you will find this information useful in improving your website’s performance.

Best Regards,
8Theme’s Team

Hello, @salmi,

Thank you for using our theme and for contacting us.

We regret to inform you that we are currently unable to review your site. Kindly refer to the image located in the private content area.

To assist us in resolving your issue, could you kindly provide the URL of the page where you are experiencing the problem? This will enable us to examine the issue more closely and provide you with the necessary CSS code to rectify it.

Best Regards,
8Theme’s Team

Hello, @Mike Papadakis,

Thank you for getting back to us and sharing your observations. We’re glad to hear that downgrading the PHP version to 7.4 resolved the issue.

We are pleased to inform you that our theme is fully compatible with PHP 8.0. This has been confirmed through testing on our site, where we are currently utilizing PHP version 8.1.23, and the site is functioning optimally. https://imgur.com/IFuMmF8

We would like to kindly request that you ensure the use of the most recent version of the Xstore theme (9.1.14) and the XStore core plugin (5.1.14) on your website. This will ensure optimal performance and compatibility.

For your convenience, we have provided a link to the theme’s changelog where you can review all updates and changes: https://xstore.8theme.com/update-history/

We appreciate your cooperation and understanding in this matter.

Best Regards,
8Theme’s Team.

Hello, @oterrats,

Thank you for your response.

1) We kindly request you to ensure that you are utilizing the most recent version of the Xstore theme (9.1.14) and the XStore core plugin (5.1.14) on your website.

For your convenience, you can review the theme’s changelog at the following link: https://xstore.8theme.com/update-history/

2) We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team.

Hello, @Geant Shop,

How do I make the second menu show in the top right corner instead of the first menu?

2) We regret to inform you that your request is somewhat unclear to us. Could you kindly elaborate on your requirements in more detail and provide a screenshot to illustrate your exact needs or objectives?

This will enable us to review your request and provide you with the appropriate assistance.

You may upload the screenshots on https://imgbb.com/ and paste the links here.

Best Regards,
8Theme’s Team

Hello, @rgbmulti,

We appreciate your cooperation in providing us with the wp-admin login details.

Our team has thoroughly examined your website and we are pleased to inform you that we did not encounter any issues. The mega menu appears to be functioning correctly. For your reference, we have recorded a video demonstrating the functionality of the mega menu. You can view this video in its entirety in the private content area.

We recommend that you clear your browser cache and recheck the website to ensure optimal performance.

Furthermore, we encourage you to refer to our theme documentation for a comprehensive understanding of the mega menu feature.
https://www.8theme.com/documentation/xstore/video-tutotials/03-how-to-create-a-mega-menu/

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team.

Hello, @infomrprod,

Thank you for using our theme and for contacting us.

1) We have conducted a thorough review of your website and found no issues. We have successfully added a product to the wishlist/compare section on your site and observed that only a notification appears. For your reference, we have recorded a video demonstrating this process. We kindly request you to watch it in its entirety under private content area.

2) We have identified that the issue you are experiencing is due to the Advanced Product Quantity plugin. We kindly request you to deactivate this plugin on your site and verify if the problem persists.

We trust that this action will rectify the issue at hand.

Best Regards,
Team 8Theme.

Hello, @Street La Mode,

We are writing to address the issue you have been experiencing with your website’s slow loading speed. After conducting a speed test on your website via GTmetrix, we have found that the performance is suboptimal. You may review the results at the following link: https://gtmetrix.com/reports/streetlamode.store/lR7WW2xY/

We recommend that you take steps to enhance your website’s speed, which should also rectify the slow loading of images and banners.

For guidance on how to improve your website’s speed, we invite you to review our theme documentation. The following links provide detailed information on this topic:

1. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
2. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
3. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix. This tool can provide you with actionable recommendations to further enhance your website’s performance.

We trust that you will find this information useful in improving your website’s performance.

Best Regards,
8Theme’s Team