Tony Rodriguez

Hello, @Gabrielceron,

Thank you for your response.

1) Maybe a custom header is used, and you need to edit it too. Go to Theme Options > Header Builder > Multiple headers > edit custom header for the Front page.

2) In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team.

Hello, @Atip,

Thank you for your prompt response.

We have investigated the same issue on our test site, specifically in the same position (After cart form) Quantity Discounts position. We have identified a bug, as illustrated in this screenshot: https://prnt.sc/oT83GZuKQr_f

We have adjusted the Position on your site accordingly. Please refer to the following image for reference: https://prnt.sc/EN84DTdCmMzy

Regarding the bug, we will inform our development team.

We appreciate your understanding and your reaching out to us.

Best Regards,
8Theme’s Team

Hello, @Atip,

Thank you for using our theme and for contacting us.

1) We are writing to inform you that we have successfully conducted a thorough examination of the quantity discounts sale booster feature on our test site. We are pleased to report that we did not encounter any issues with quantity selection in single product product page during this process. Please refer to the attached image for your reference. https://postimg.cc/McfDPVy3

2) We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

3) Please check how it works with the XStore parent theme activated.
Let us know the results.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team.

Hello, @Atip,

Thank you for contacting us and for using XStore.

1)We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

2) Please check how it works with the XStore parent theme activated.
Let us know the results.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team.

Hello, @kanompunk,

Thank you for contacting us and for using XStore.

1) Kindly proceed to Xstore > Theme Options > Speed optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

In the event that you are utilizing a cache plugin, we recommend temporarily disabling it.

We trust that this will rectify the issue you are currently experiencing.

2) We have identified a solution to the issue you are experiencing with the menu on your mobile device. Please follow the steps below:

1. Navigate to Xstore.
2. Select Theme Options.
3. Proceed to General/Layout.
4. Choose Mobile Optimization.
5. Turn it OFF.
6. Click on Publish.

After completing these steps, please clear your mobile browser cache and revisit your site to check if the problem has been resolved.

Please refer to the attached image for further information.
https://postimg.cc/xkcByjny

3) If the changes you make in the Customizer are not reflected on the page, it is likely a caching issue. If the changes are visible in the Customizer, they should also be visible on the front end.

We recommend that you temporarily disable any CDN caching and cache plugins, clear your browser cache, and then check again.

Best Regards,
8Theme’s Team.

Hello, @salmi,

Thank you for contacting us and for using XStore.

1) We suggest disabling all third-party plugins (including cache plugins & optimizaing plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

2) Please check how it works when the default WooCommerce theme – Storefront is activated (Appearance > Themes).
The situation on your site may be independent of our theme, so we ask you to do this test.

It can be caused by a plugin, custom code or something else.

Let us know the result.

Thank you for your cooperation.

Best Regards,
8Theme’s Team.

Hello, @LMcompany,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We hope this message finds you well.

We kindly request you to read and adhere to the instructions provided in the official Elementor plugin article to resolve the issue you are experiencing.

You can access the article via the following link: https://elementor.com/help/full-width-not-working/

We trust that this will effectively address your concern.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

Hello, @GTP,

We regret to inform you that the option to change the hamburger menu icon in the vertical menu is currently unavailable. Any alterations to this feature would necessitate additional customization.

And is there any possible code for making the menu larger to add more content?

You may consider enlarging the menu by utilizing Custom CSS code on your site.

Best Regards,
8Theme’s Team

Hello, @it,

Regrettably, the feature to set the slider to two rows is not available in the current element. The only feasible solution to achieve your desired outcome is to utilize the same element multiple times across multiple rows.

Best Regards,
8Theme’s Team

Hello, @jim,

We hope this message finds you well. We are writing to address a potential issue that may occur on your website due to the activation of numerous plugins. In certain instances, the server may not be able to handle the import, leading to complications.

To assist you in resolving this issue, we kindly request access to your wp-admin. We will attempt to perform the import on your behalf. Could you please let us know your preference between WPBakery and Elementor? And also let us know which Demo version you want to import on your site.

To grant us wp-admin access, you can create a new user account with an administrator role via the Dashboard. Please provide us with the URL and username and password through the Private Content area.

We eagerly await your response.

Kind Regards,
8Theme Team

Hello, @hanan aslam,

Thank you so much for purchasing our theme and contacting our support center.

We kindly request you to peruse and adhere to the instructions outlined in our theme documentation, which can be found here: https://www.8theme.com/documentation/documentation/troubleshooting/troubleshooting-pclziperrbadformat-10-during-theme-core-plugin-update/

We trust that this will rectify your current issue.

However, should the problem persist, we would appreciate it if you could provide us with FTP access via private content area. This will enable us to investigate and assist you in resolving the issue.

To establish FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption), we recommend reaching out to your hosting provider for assistance.

Yours sincerely,
The 8Theme Team.

Hello, @GTP,

1) Please note that the only way to modify the ‘Add to Cart’ button icon is by using the designated icon. To assist you further, we kindly request more detailed information about the specific icon you wish to add or change on the ‘Add to Cart’ button located on the single product page. Once we receive this information, we will be able to provide you with the necessary assistance.

2) To translate or change the Add to Cart button text, you can use the Loco Translate plugin to edit the WooCommerce plugin language files. For more information, please refer to the following screenshots and article:

Article: https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
Screenshots: https://postimg.cc/Wht2CfLw and https://postimg.cc/cK7Zwpw0

We hope this information is helpful.

Best Regards,
8Theme’s Team.

Hello, @chanRMRZ,

We appreciate the screenshots you have provided.

The section “Explore from premium brands” is created using the block. Please see this screenshot: https://postimg.cc/p9cjyBkY and it is set on the pre-footer content see image: https://postimg.cc/nCKQqx0L now as you know that the footer and pre-footer appear on entire site that is why it appears on the product page too, and there is no way to remove it only from the single product page only, if you remove it from the Appearance >> Widgets, it will remove from the entire site. To remove it from the single product page you can only use the CSS code.

Simply go to the Dashboard >> XStore >> Theme Settings >> Theme Custom CSS >> Global CSS and then paste the below code there.

.single-product footer.prefooter{display:none !important;}

Then save settings and check back to your site after clearing the browser cache.

Best Regards,
8Theme’s Team.

Hello, @Globe of Computer,

Thank you so much for purchasing our theme and contacting our support center.

Kindly proceed to Xstore > Theme Options > Speed optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

In the event that you are utilizing a cache plugin, we recommend temporarily disabling it.

We trust that this will rectify the issue you are currently experiencing.

If the issue still persist, Provide temporary wp-admin access, so we can check the situation on your site more deeply.

Kind Regards,
8theme team.

Hello, @Bequickly,

We appreciate your prompt response.

Should you be interested in utilizing the XStore Built-in WooCommerce Email Builder, we kindly request you to refer to the instructions provided in our theme documentation, accessible via the following link: https://www.8theme.com/documentation/docs/xstore-built-in-woocommerce-email-builder/

We trust that you will find this information beneficial.

Best Regards,
8Theme’s Team.