Tony Rodriguez

Hello, @Muhamed,

Thank you so much for purchasing our theme and contacting our support center.

1) We have identified a solution to the issue you are experiencing with the Testimonial photos extend over footer on phone screens only Please follow the steps below:

1. Navigate to Xstore.
2. Select Theme Options.
3. Proceed to General/Layout.
4. Choose Mobile Optimization.
5. Turn it OFF.
6. Click on Publish.

After completing these steps, please clear your mobile browser cache and revisit your site to check if the problem has been resolved.

Please refer to the attached image for further information.
https://postimg.cc/xkcByjny

2) Kindly proceed to Xstore > Theme Options > Speed optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

In the event that you are utilizing a cache plugin, we recommend temporarily disabling it.

We trust that this will rectify the issue you are currently experiencing.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

Hello, @Wetter,

Thank you so much for purchasing our theme and contacting our support center.

We are thrilled to hear that you’ve discovered the export/import function. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Have a nice day!

Best Regards,
8Theme’s Team.

Hello, @Tair Domer,

Thank you for your response.

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your Site URL of the page on which the shop sidebar filters button on mobile devices not appear and issue persist and site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you to solve your issue:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team.

Hello, @lifetrekker,

Thank you for contacting us and for using XStore.

If you wish to modify all the images in a product when a color is selected, please follow the steps below:

1. Navigate to Xstore > Theme Options > Woocommerce > Single Product builder > Variation Gallery option.
2. Turn it ON and click on ‘Publish’.

Once this is done, proceed with the following steps:

1. Go to ‘product’ > Edit specific variable Product > variations.
2. Edit the variation and add gallery images.
3. Save the settings.

After completing these steps, please revisit your site to confirm the changes.

Please refer to the attached images for your reference.

https://imgur.com/IyEYfp1
https://imgur.com/2bV0Cgn

We trust this will resolve your issue.

Best Regards,
8Theme’s Team.

Hello, @Abdulrhman,

Thank you so much for purchasing our theme and contacting our support center.

1) To address your concern, we kindly request you update your XStore Theme and XStore core plugin to the most recent version. https://xstore.8theme.com/update-history/

You can find the necessary instructions for these updates at the following links:

Theme Update: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
Plugins Update: https://www.8theme.com/documentation/xstore/plugins/plugins-update/

After the theme update, you need to clear all cache. Your problem is caused by cache, please clear cache of plugin, server and cache of the browser.

2) If you wish to disable the lazy load effect, kindly adhere to the following instructions:

1. Go to ‘Edit Page with Elementor’.
2. Move to each element’s ‘Settings of Element’.
3. Select ‘Advanced’.
4. Choose ‘XStore ajaxify’.
5. Locate ‘Lazy loading’ and switch it to ‘Off’.
6. Lastly, update the settings.

For a visual representation of these steps, please refer to the attached image: https://imgur.com/Zh7ZmGw

Best Regards,
8Theme’s Team.

Hello, @Belal,

Thank you for contacting us and for using XStore.

Should you desire to eliminate the Tabs on the Single product page, kindly proceed to XStore > Theme Options > Woocommerce > Single product builder. Here, you will find the option to delete the Tabs widget in the section. Please ensure to publish your changes.

For your convenience, we have attached an image for reference.
https://postimg.cc/R3gGcyQ0

We trust this will resolve your concern.

Best Regards,
Team 8Theme.

Hello, @movileanu,

We appreciate your prompt response.

Upon thorough examination of your website, we have not identified any issues. The footer on your site appears to be functioning correctly. We believe the problem you are experiencing may be due to a cache issue. We kindly suggest that you clear your browser cache and check the site again.

Please refer to the attached image for further clarification.
https://postimg.cc/fJwT1dj9

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

Hello, @Alvaro,

We appreciate your prompt response in providing us with the wp-admin login details.

Upon reviewing your site, we have noticed that you are currently utilizing the Xstore Core plugin version 5.2.2 and the Xstore theme version 9.2.1.

We kindly recommend that you update both the Xstore theme and the core plugin to the latest versions on your site. You can access the updates via the following link: https://xstore.8theme.com/update-history/

https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Please ensure that you update the Xstore theme to the most recent version, which is 9.2.2, and temporarily disable the cache and optimizing plugins on your site and then verify the changes.

We trust that this action will effectively resolve the issue you have been experiencing.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

Hello, @fiora,

Thank you for your response.

I was able to edit the sticky menu as you said on point number 2, but I was still not able to change the other 2 points.

1) Your request is bit unclear to us, Please describe in detail with screenshots. So that we will further check it for you and help you accordingly.

2) Do you mean this: https://postimg.cc/bsF05nBN and https://postimg.cc/xqBTFTPV

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team.

Hello, @gmargetis,

Thank you for your response.

Should you wish to display the brand’s image rather than its name in the shop sidebar, kindly follow these steps:

1. Navigate to the WP-dashboard.
2. Proceed to XStore.
3. Select Widgets.
4. Go to the Shop sidebar area.
5. Edit the XStore Brand list widget.
6. Choose the display type as ‘Image’.
7. Save your settings.

Please refer to the attached image for further clarification.

https://postimg.cc/JG2qbpdr
https://postimg.cc/LhqhJvfB
https://postimg.cc/xkxTCb14

We trust this will resolve your issue.

Best Regards,
8Theme’s Team.

Hello, @luc,

To conceal your preferred column exclusively on the mobile version, kindly replicate and insert the following CSS code into Xstore >> Theme Options >> Theme Custom CSS >> Global CSS. Subsequently, please revisit your site after purging the mobile browser cache.

@media(max-width: 767px){
.sidebar.single-product-custom-widget-area {
    display: none !important;
}
.et_element.single_product-html_block.single_product-html_block2 {
    display: none !important;
}
}

Best Regards,
8Theme’s Team

Hello, @HDTeam,

We are pleased to inform you that we have incorporated a new feature, the 404 pages builder, into the latest version of our theme. This functionality allows you to design a custom layout for your site’s 404 page. Additionally, you can import pre-built 404 templates.

To utilize this feature, please follow these steps:

1. Navigate to WP-Dashboard >> Xstore Builder >> Error-404.
2. Click on ‘Add New’ as depicted in this screenshot: https://postimg.cc/GHwfdJZB.
3. Choose and insert any layout on the page according to your requirements. For reference, please see this screenshot: https://postimg.cc/1VH7vbML.

Once you have completed these steps, you can set the display condition for the 404 page by following the instructions provided in these screenshots: https://postimg.cc/bsf2gstc & https://postimg.cc/PpGtH8hd.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, @finn,

We appreciate your prompt response.

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly request you revisit your site after clearing your browser cache to confirm the resolution.

Furthermore, we have successfully installed the Xstore Child theme and imported the classic demo on your site. For your reference, we have attached an image in the private content area.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
Team 8Theme.

Hello, @Crispy123,

We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

Thank you for your time. We hope you have a wonderful day.

Please note that for any new issues, you should create a new ticket on the support forum.

This topic is now closed.

Warm regards,
8Theme’s Team.

Hello, @gmargetis,

Thank you for contacting us and for using XStore.

If you want to display the image of the attribute instead of its name in the shop sidebar, Please go to Wp-dashboard > Product > Attributes > Add new attribute or edit specific attribute > Select Type as Image and update it.

After that configure term > edit specific color > add image and update it.

Please refer to the attached image for your reference.

https://postimg.cc/S2KGNq3G
https://postimg.cc/7Cz53R7y

We kindly advise you to utilize the Xstore Swatches filter, kindly follow these steps:

1. Navigate to your WordPress dashboard.
2. Click on ‘Appearance’.
3. Select ‘Widgets’.
4. Add the ‘XStore Swatches’ filter in the shop sidebar area.
5. Select the attribute.
6. Save your changes.

Once you have completed these steps, Please refer to the attached image for your reference.
https://ibb.co/PcBgTG5

https://postimg.cc/k6ZY0BGS

We hope this will solve your issue.

Best Regards,
The 8Theme Team.