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The compare icon shows the value of 3 even if there are no items in the compare page.

This topic has 3 replies, 2 voices, and was last updated 6 months, 2 weeks ago ago by Tony Rodriguez

khurram virk

Participant

October 23, 2023 at 20:07

dear sir

good day to you!

The compare icon in the header shows the value of 3 even if there are no items in the compare page.

thank you

Please, contact administrator
for this information.

#371286 Copied Theme version: 9.1

2 Answers

khurram virk

Participant

October 23, 2023 at 20:08

here is the credential

Please contact administrator
for this information.

#371287 Copied

Tony Rodriguez

Support staff

October 24, 2023 at 09:50

Hello, @khurram virk,

Thank you for using our theme and for contacting us.

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation.

Best Regards,
8Theme’s Team.

#371327 Copied
Tagged: compare icon issue, fix compare page, template troubleshooting, value display error, woocommerce, wordpress templates
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