Tony Rodriguez

Hello, @Divorah,

We appreciate your cooperation in providing the screenshot and wp-admin login access.

Should you desire to alter the text on the button located in the banner, kindly follow these steps:

1. Navigate to the banner element.
2. Select ‘Content’.
3. Scroll down until you find ‘Button title’.
4. Here, you can modify the text according to your preference.
5. Once done, please ensure to update it.

For your convenience, we have attached an image for reference.
https://postimg.cc/mPL2QjBW

We trust that this will resolve your issue.

Best Regards,
8Theme’s Team.

Hello, @OnlyCBD,

We have attempted to apply both left and right margins to your element. However, due to various factors such as display and position properties, the right margin does not have any effect.

As a solution, we recommend setting the width to 95% and applying a 10px margin to the left. This adjustment should rectify the issue. Please implement the suggested CSS code and review the results after clearing your cache.

Please copy and paste the below given CSS code to Xstore >> Theme Options >> Theme Custom CSS >> Mobile

.et-mobile-panel-wrapper {
    width: 95% !important;
    margin-left: 10px !important;
}

We look forward to your feedback.

Best Regards,
8Theme’s Team

Hello, @be Marketing,

Thank you for contacting us and for using XStore.

To address your concern, we kindly request you to follow the given instructions. Please copy and paste the provided CSS code into the designated location: Xstore > Theme Options > Theme Custom CSS > Global CSS. After pasting the code, please ensure to publish it.

.product-details {
    display: flex;
    flex-direction: column;
}
.product-details .product-title {
    order: 1;
}
.product-details .price {
    order: 3;
}
.product-details .products-page-cats {
    order: 2;
}
.product-details .products-page-brands {
    order: 4;
}
.content-product .quantity-wrapper{
 order: 5;
}

Upon successful implementation, the result should resemble the following:
https://ibb.co/KFT0bTJ

We hope this resolves your issue. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team.

Hello, @HDTeam,

We have conducted a thorough examination of your website and identified that the issue lies within your child theme. Upon activating the XStore Parent theme on your site and conducting a subsequent check, we found that the XStore builders > Error-404 Builder is functioning correctly.

Please refer to the attached image for your reference.
https://postimg.cc/XBjrD39x
https://postimg.cc/1fKkQSww

We recommend that you consult with your website developer regarding the customization of your child theme and request them to rectify this issue. Please note that we are not liable for any additional customization in files.

We appreciate your understanding in this matter.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

Hello, @Alex,

Thank you for contacting us and for using XStore.

To create attributes, Please go to Wp-dashboard > Product > Attributes > Add new attribute and update it.

After that edit configure term as per your requirements and update it.

Please refer to the attached image for your reference.
https://postimg.cc/RNwnqgvQ
https://postimg.cc/9D8Xf9wY

We kindly advise you to utilize the Xstore Swatches filter, kindly follow these steps:

1. Navigate to your WordPress dashboard.
2. Click on ‘Appearance’.
3. Select ‘Widgets’.
4. Add the ‘XStore Swatches’ filter in the shop sidebar area.
5. Select the attribute.
6. Save your changes.

Once you have completed these steps, Please refer to the attached image for your reference. https://ibb.co/PcBgTG5

Furthermore, we recommend watching the following video about variation swatches for additional guidance: https://www.8theme.com/documentation/xstore/video-tutotials/variation-swatches/

We hope this information is helpful.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

Hello, @Rich Kil,

We appreciate your effort in providing the screenshot for our reference.

Upon reviewing your site, we have identified that you are utilizing the Product Categories List widget. This widget sources the product categories from the (Products > Categories) section. Regrettably, there is no available option within this widget that allows for the reordering of the main categories at the top, nor the subcategories beneath the main categories.

However, it is possible to alter the order of the categories via the Wp-dashboard > Products > Categories pathway. We recommend viewing the attached video for a detailed guide on this process. https://www.veed.io/view/0ec051ca-67ea-45f1-aa98-202ae49f298c?sharingWidget=true&panel=share

Alternatively, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

Best Regards,
8Theme’s Team.

Hello, @OnlyCBD,

We kindly request that you provide us with the specific page URL where the CSS is not functioning correctly.

Additionally, we would appreciate it if you could share your site’s working WP Admin Login details in the private content area of this topic. This will enable us to further investigate the issue on your site and assist you accordingly.

Best Regards,
8Theme’s Team

Hello, @OnlyCBD,

We understand that you are seeking to apply the margin-left and margin-right to the bottom mobile panel.

We attempted to access your site, however, it is currently in Maintenance Mode. We also tried to log in using the WP Admin Login details you provided, but they were not successful. Please refer to the screenshot in the private content area of this topic for more information.

Could you kindly provide us with the correct and functional WP Admin Login details again in the private content area of this topic? This will enable us to examine the issue on your site and provide the necessary assistance.

Best Regards,
8Theme’s Team

Hello, @HDTeam,

Thank you for your response.

We are writing to inquire if you are exclusively using a one-page builder, specifically Elementor, on your website.

To provide some context, XStore Builders is a new feature that was incorporated in the most recent version of our theme (9.2.0). https://xstore.8theme.com/update-history/

Please note that this feature is only compatible and working with the Elementor page builder.

In order to assist you more effectively, we kindly request you to create temporary wp-admin login access and share the details with us in a private content area. This will enable us to examine your settings more closely and provide you with the necessary assistance.

We kindly recommend that you take a complete backup of your site before proceeding.

We look forward to your response.

Best Regards,
8Theme’s Team.

Hello, @Muhamed,

Thank you for your response.

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team.

Hello, @mb-handmade,

Thank you for using our theme and for contacting us.

We regret to inform you that your request is somewhat unclear to us. To better assist you, we kindly request that you provide a detailed description of your issue or your desired outcome.

For a more accurate solution, please provide the URL of the page in question and create temporary wp-admin login details. Kindly share these details with us in the private content area.

Furthermore, we recommend watching the following video about variation swatches for additional guidance: https://www.8theme.com/documentation/xstore/video-tutotials/variation-swatches/

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team.

Hello, @Divorah,

Thank you for using our theme and for contacting us.

We hope this message finds you well. In order to assist you more effectively with the issue you are experiencing, we kindly request the following information:

1. A screenshot of the issue you are encountering.
2. The URL of the page where the issue is occurring.

Additionally, we would appreciate it if you could create temporary wp-admin login details and provide them to us in the private content area. This will enable us to investigate the issue more thoroughly and provide a more accurate solution.

You may upload the screenshots on https://imgbb.com/ and paste the links here.

We appreciate your cooperation and look forward to resolving your issue promptly.

Best Regards,
8Theme’s Team.

Hello, @The Egyptian Developers,

We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

Thank you for your time. We hope you have a wonderful day.

Please note that for any new issues, you should create a new ticket on the support forum.

This topic is now closed.

Warm regards,
8Theme’s Team.

Hello, @Telmo Baldaia,

Thank you so much for purchasing our theme and contacting our support center.

We regret to inform you that your request is somewhat ambiguous to us. To better assist you, we kindly request that you provide a screenshot and elaborate on your issue in detail, specifying your exact needs or your intended outcome.

Also, We kindly request you to create temporary wp-admin access, which will allow us to review your settings.

WP Admin URL:
WP Admin Username:
WP Admin Password:
Page URL in which the issue appear:

We kindly recommend that you take a complete backup of your site before proceeding.

You may upload the screenshots on https://imgbb.com/ and paste the links here.

Best Regards,
8Theme’s Team.

Hello, @Martin,

Thank you for using our theme and for contacting us.

We wish to inform you that we have deactivated the W3 Total Cache and Robin Image Optimizer plugins on your website. This action has successfully resolved the issue you were experiencing. It has been determined that the problem was caused by these two plugins.

Specifically, we examined the single product page on your site after deactivating the Elementor Pro plugin. We can confirm that the single product gallery is displaying correctly on your site.

Kindly attempt to clear your browser cache and check again. Please refer to the attached image for guidance.
https://postimg.cc/7JwdQjRR

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
Team 8Theme.