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Viewing 30 posts - 8,251 through 8,280 (of 13,904 total)
1 2 3 … 275 276 277 … 462 463 464
  • Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Tair Domer,

    Thank you for contacting us and for using XStore.

    We understand that you wish to remove subcategories in the product categories widget on your shop page. Please follow the steps below to achieve this:

    1. Navigate to XStore.
    2. Select Widgets.
    3. Proceed to the Shop sidebar widget area.
    4. Edit the product categories widget.
    5. Select the option ‘Only show children of the current category’.
    6. Save your settings.
    7. Check your site again to confirm the changes.

    For your convenience, we have attached an image for reference.
    https://imgur.com/3pMXtIf

    We trust that these instructions will effectively resolve your issue. Should you require further assistance, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team.

    #371129 Copied In reply to: how can I remove sub categories in product categories list widget?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @ekomatbaa,

    Thank you so much for purchasing our theme and contacting our support center.

    We are writing to address the issue you have been experiencing with your website’s slow loading speed. After conducting a speed test on your website via GTmetrix, we have found that the performance is suboptimal. You may review the results at the following link: https://gtmetrix.com/reports/kitapcom.com/SZsXerNS/

    We recommend that you review the suggestions provided by GTMetrix in the Top Issues list, accessible here: https://postimg.cc/xX16BV4D

    About gtmetrix results:

    – Avoid an excessive DOM size – read these posts about DOM https://docs.wp-rocket.me/article/1412-avoid-an-excessive-dom-size

    – Use a Content Delivery Network (CDN), it can give an equally fast web experience to your users across the globe. We use CDN on our demos;

    – Eliminate render-blocking resources – you may try solutions described here https://onlinemediamasters.com/eliminate-render-blocking-resources-wordpress/

    For further guidance on how to improve your website’s speed, we invite you to review our theme documentation. The following links provide detailed information on this topic:

    1. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
    2. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
    3. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

    For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix. This tool can provide you with actionable recommendations to further enhance your website’s performance.

    We trust that you will find this information useful in improving your website’s performance.

    Best Regards,
    8Theme’s Team.

    #370996 Copied In reply to: I have installed all the demo installations, but the site is loading extremely slowly.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @khurram virk,

    Thank you for contacting us and for using XStore.

    We regret to inform you that currently, there is no option available to share a single product page via Email.

    However, you can explore all the available sharing options for a single product page by navigating to XStore > Theme options > Woocommerce > Single Product builder > Sharing.

    Please refer to the attached image for your reference.
    https://imgur.com/qMeYmIh

    Alternatively, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

    Best Regards,
    8Theme’s Team.

    #370992 Copied In reply to: how to add EMAIL TO A FRIEND on product page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @sergeantmaster,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    Could you kindly provide the URLs of the products and pages where you wish to alter the position of the sale label? Additionally, we would appreciate it if you could provide the login details for your site’s wp-admin so that we can assist you more effectively.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team.

    Please contact administrator
    for this information.
    #370984 Copied In reply to: How to change position of sale discount label on variable and single product both?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Rich Kil,

    Thank you for your response.

    1) We kindly request that you update your XStore theme and core plugin to the most recent version and check again. You can access the update history at https://xstore.8theme.com/update-history/.

    We recommend that you refer to our theme documentation for guidance on how to update the theme.

    https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

    https://www.8theme.com/documentation/xstore/plugins/plugins-update/

    2) We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    We trust this information will be of assistance to you.

    Best Regards,
    8Theme’s Team.

    #370981 Copied In reply to: how do I change and move the + icons in the main image on the homepage
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Rich Kil,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    We regret to inform you that your request is somewhat unclear to us. Could you please provide Screenshots and a more detailed description of your issue or specify your exact goal?

    You may upload the screenshots on https://imgbb.com/ and paste the links here.

    Furthermore, you may explore all the available settings and widgets for the mobile header by navigating to XStore > Theme Options > Header Builder > Mobile.

    Please refer to the attached image for your reference.
    https://imgur.com/HoHEB9w

    Best Regards,
    Team 8Theme.

    #370980 Copied In reply to: mobile website does not show same desktop layout
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Sailendran,

    Thank you for your response.

    You have the ability to display your preferred content in the mobile menu by enabling HTML Blocks. Please refer to the attached image for guidance.
    https://imgur.com/AONKdWV

    Regrettably, the feature you are inquiring about is not available. However, you may consider utilizing a third-party plugin to achieve this functionality. Please note that the use of such plugins is at your own risk.

    Alternatively, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

    Best Regards,
    8Theme’s Team.

    #370979 Copied In reply to: How Can I Customize the Mobile Menu Look and Feel?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Rich Kil,

    We appreciate your prompt response.

    Should you desire to position the cart widget adjacent to the contact widget, we kindly advise you to utilize the connection block widget. By doing so, you can incorporate both widgets into it and subsequently publish it.

    Please refer to the attached image for a visual guide.
    https://postimg.cc/KKrg51zM

    We trust this information will be of assistance to you.

    Best Regards,
    8Theme’s Team.

    #370978 Copied In reply to: how do i change the header categories in black
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @ryan@rrwebdesign.co.uk,

    Thank you for using our theme and for contacting us.

    We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team.

    #370977 Copied In reply to: reviews tab not showing, review’s are enabled
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Elyousfimohammed61,

    Thank you so much for purchasing our theme and contacting our support center.

    1) We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    2) We kindly request you to utilize a single page builder at a given time on your website to prevent any unforeseen issues. For instance, you may consider using Elementor.

    3) Additionally, We kindly request you to peruse our theme documentation.
    https://www.8theme.com/documentation/xstore/woocommerce/product-images/

    We trust that this solution will effectively resolve your issue.

    Best Regards,
    8Theme’s Team.

    #370976 Copied In reply to: my xstore demo doesnt look the same as my website .
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @razvangt,

    We appreciate your prompt response.

    Please provide FTP access also.
    To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption),

    please contact your hosting provider for assistance.

    Kind Regards,
    8theme team.

    #370938 Copied In reply to: Display products problem in product catalogue
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @OnlyCBD,

    We appreciate your cooperation in providing the screenshot that was instrumental in resolving your issue.

    We are pleased to inform you that the problem you were experiencing has been rectified. We kindly request you revisit your site after clearing your browser cache to confirm the resolution.

    The solution involved adjusting the paddings under the following path: Xstore > Theme Options > Header builder > Cart. This action has successfully resolved the issue you were facing.

    Please refer to the attached image for your reference.

    https://imgur.com/kKcqP68
    https://imgur.com/oOdi5ca

    Best Regards,
    8Theme’s Team.

    #370935 Copied In reply to: I’m having problems with the Cart and Sales Booster or Car content
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Cr3atorf1lm,

    Thank you for using our theme and for contacting us.

    1) Kindly proceed to Xstore > Theme Options > Speed optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

    In the event that you are utilizing a cache plugin, we recommend temporarily disabling it.

    Additionally, We kindly request you to peruse our theme documentation.
    https://www.8theme.com/documentation/xstore/woocommerce/product-images/

    We trust that this will rectify the issue you are currently experiencing.

    2) Are you currently utilizing the following pathway: Xstore > Theme options > woocommerce > Shop > Shop page Layout > Pagination Type? https://imgur.com/2Qasu1P

    Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

    We kindly request you generate temporary wp-admin access and provide the URL of the page where you are encountering the problem. This will enable us to review your settings and assist you in resolving your issue.

    Best Regards,
    8Theme’s Team.

    Please contact administrator
    for this information.
    #370932 Copied In reply to: changes on site not appearing on front end
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @fiora,

    Thank you for contacting us and for using XStore.

    1) Should you desire to modify the background color of the site preloader, kindly follow these steps:

    1. Go to Xstore
    2. Select Theme Options
    3. Choose Theme custom css

    Here, you will find the css code. You can alter the background color value according to your preference and then publish it.

    Please refer to the attached image for further clarification.
    https://imgur.com/Wii9NIZ

    2) Should you desire to modify the background color of the sticky Menu, kindly proceed to Xstore > Theme Options > Header builder > Header Sticky. Here, you will be able to adjust the background color according to your preference and subsequently publish it.

    Please refer to the attached image for further guidance.
    https://imgur.com/r4jTSkF

    3) If you are interested in altering the background color of the site, kindly follow these steps: Go to Xstore > Theme options > Styling/colors > Select a background color and then publish it.

    Please refer to the attached image for further clarification.
    https://imgur.com/ToQ4K3B

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    Team 8Theme.

    #370930 Copied In reply to: Can’t change color of preloader Background and some spots where it is green by default
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Hakan Osman,

    Thank you for using our theme and for contacting us.

    If you wish to modify all the images in a product when a color is selected, please follow the steps below:

    1. Navigate to Xstore > Theme Options > Woocommerce > Single Product builder > Variation Gallery option.
    2. Turn it ON and click on ‘Publish’.

    Once this is done, proceed with the following steps:

    1. Go to ‘product’ > Edit specific variable Product > variations.
    2. Edit the variation and add gallery images.
    3. Save the settings.

    After completing these steps, please revisit your site to confirm the changes.

    Please refer to the attached images for your reference.

    https://imgur.com/IyEYfp1
    https://imgur.com/2bV0Cgn

    We trust this will resolve your issue.

    Best Regards,
    8Theme’s Team.

    #370924 Copied In reply to: Change a picture of product when chose color
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Jalal,

    That’s fantastic to hear! If you have any more questions or need further assistance, please don’t hesitate to ask. We are here to help.

    Have a nice day!

    This topic is now closed.

    Best Regards,
    Team 8Theme.

    #370911 Copied In reply to: Xstore Theme removed after attempting to install “Coming Soon” demo
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @salmi,

    Thank you for using our theme and for contacting us.

    We understand that you are experiencing an issue with your site. To rectify this, we kindly suggest that you disable the Siteground optimizer plugin on your site and then verify if the issue persists.

    We are hopeful that this action will effectively resolve the problem you are facing.

    Best Regards,
    Team 8Theme

    #370909 Copied In reply to: checktout page article title about image
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Rich Kil,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    If you are interested in modifying and relocating the ‘+’ icons present in the primary image on the homepage, kindly proceed with the following steps:

    1. Edit the homepage using Elementor.
    2. Modify the Hotspot element according to your preferences.
    3. Update the changes.

    For your convenience, we have attached an image for reference.
    https://imgur.com/2W0iYnD

    We trust this information will be of assistance to you.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    Team 8Theme.

    #370906 Copied In reply to: how do I change and move the + icons in the main image on the homepage
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Rich Kil,

    Thank you for your response.

    If you are interested in displaying all five categories menu in a single row in the Header, kindly follow these steps: Navigate to XStore > Theme Options > Header builder. Once there, please remove the cart widget from the main header and replace it with the main menu widget.

    And Please navigate to the main menu settings. Once there, locate the ‘Remove Spacing On Sides’ option and turn it off. After making this change, ensure to publish it.

    For further clarification, please refer to the attached screenshot.
    https://postimg.cc/XphbGWRY

    Additionally, Please proceed to the main header settings located under the Header Builder. Once there, select the Full-Width Header option and activate it. Don’t forget to publish the changes once you’re done.

    Refer to the attached image for further guidance.
    https://imgur.com/0BAdhzu

    We hope this helps.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team.

    #370902 Copied In reply to: how do i change the header categories in black
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @cindyloo,

    Thank you for contacting us and for using XStore.

    Should you desire to modify the size of the total price of the Frequently Bought Together, kindly replicate and insert the provided CSS code under the following path: XStore > Theme Options > Theme Custom CSS > Global CSS. Subsequently, please ensure to publish it.

    The outcome should resemble the attached example.
    https://postimg.cc/XZYzHb8M 

    .single-product .bought-together-products .total-price-wrapper .total-price {
    font-size: medium !important;
    font-weight: 500 !important;
}

    Please note that you have the option to alter the font-size value in the code according to your specific needs.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team.

    #370895 Copied In reply to: Help with tweak on Frequently Bought Together
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @CK,

    We appreciate your provision of the URL and screenshot.

    Should you desire to eliminate the breadcrumbs on this page, kindly proceed with the following steps:

    1. Edit the page in question.
    2. Navigate to XStore Options.
    3. Proceed to Layout.
    4. Select Breadcrumbs Style.
    5. Choose the Disable option.
    6. Update the changes.

    Please refer to the attached image for further clarification.
    https://imgur.com/CYXVJta

    Best Regards,
    Team 8Theme

    #370893 Copied In reply to: Remove Breadcrumbs from pages and display Header on top of page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @CK,

    Thank you for contacting us and for using XStore.

    We hope this message finds you well. In order to assist you more effectively with the issue you are experiencing, we kindly request that you provide us with a screenshot of the problem. Additionally, please include the URL of the page where the issue is occurring.

    This information will greatly aid us in diagnosing and resolving your issue in a timely manner.

    Thank you for your cooperation and understanding.

    Best Regards,
    8Theme’s Team.

    #370890 Copied In reply to: Remove Breadcrumbs from pages and display Header on top of page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @salmi,

    We kindly request you to proceed to the ‘Appearance’ section and select ‘Menu’. Once there, please click on the ‘on-screen’ option located at the top right corner of your screen. You can refer to this link for a visual guide: https://postimg.cc/crP0JzvC. Please ensure to select ‘YES’ for ‘product categories’.

    Following this, you will have the ability to select ‘Product Categories’ from the sidebar within the ‘Appearance’ >> ‘Menu’ section. You can then set these to your menu items as per your specific needs. For further clarification, please refer to this screenshot: https://postimg.cc/KkCJTtBP.

    Best Regards,
    8Theme’s Team

    #370889 Copied In reply to: show product categories in the megamenu
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Rich Kil,

    Thank you for your response.

    In order to resolve your issue, please navigate to XStore >> Theme Options >> Header builder >> Contacts element and delete the existing elements then add them again from scratch.

    As an example, the “Url For Field” for a phone number should be formatted as “tel:+xxxxxxxxxx” and for an email address as “mailto:your_email”.

    We hope this helps.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best regards,
    8Theme’s Team.

    #370887 Copied In reply to: how do i change the wishlist icon to contact email
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @OnlyCBD,

    We are delighted to hear that our provided Custom CSS code is functional on this page: https://ocf.fdztech.es/?elementor_library=hachis-cbd

    But this is not working in the store.
    It appears like this:

    Could you kindly provide us with the URL of your store page where it is not working for you?

    We regret to inform you that we are unable to view the screenshot you have provided. Could you please clarify what it is supposed to depict?

    And now it won’t let you edit the Products Archive of the category with Elementor, we get this Elementor error:

    Could you also specify the exact error you are encountering? If possible, please share a brief video clip illustrating the issue.

    Best Regards,
    8Theme’s Team

    #370886 Copied In reply to: Buenos dias. Os cometo, estoy tratando de crear la visualizacion del producto personalizada. Lo esto
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @salmi,

    Great to hear you found the solution! Removing that part from ‘thankyou-advanced.php’ and copying it to the child theme is a good approach to ensure the changes are preserved.

    If you encounter any other issues or need further assistance, feel free to reach out. Thanks for the update!

    Best regards,
    8Theme’s Team

    #370884 Copied In reply to: order completion thank you page link privacy remove
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Enjin,

    Thank you for your response.

    If you are utilizing the Single Product Builder feature of XStore builders and would like to display the brands, we kindly request you to import the following template: https://prnt.sc/lz11ISTwGSTf. Please review how the brand is displayed in this template.

    In this particular instance, the brand is represented as an image. However, you have the option to display the product brand name and description using the heading element. For instance, you can use this heading:

    https://prnt.sc/4-HAq40acVZC.

    https://imgur.com/5iAKPb6

    We trust this information will be of assistance to you.

    Best Regards,
    8Theme’s Team

    #370882 Copied In reply to: Question about XStore builders and the single product builders
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Sailendran,

    We apologize for any inconvenience caused. Unfortunately, your request is somewhat unclear to us. We kindly ask you to provide a detailed description of your issue or specify your exact goal.

    To better assist you, we would appreciate it if you could provide screenshots with the relevant areas marked. This will enable us to understand your issue more clearly and provide the appropriate assistance.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    #370880 Copied In reply to: How Can I Customize the Mobile Menu Look and Feel?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @OnlyCBD,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    We hope this message finds you well. In order to assist you more effectively with the issue you are experiencing, we kindly request that you provide us with a screenshot of the problem.

    Additionally, please include the URL of the page where the issue is occurring. This information will greatly aid us in diagnosing and resolving your issue promptly.

    You may upload the screenshots on https://imgbb.com/ and paste the links here.

    We appreciate your cooperation and look forward to assisting you further.

    Best Regards,
    8Theme’s Team.

    #370879 Copied In reply to: I’m having problems with the Cart and Sales Booster or Car content
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Alan_ruiz,

    We appreciate your cooperation in providing us with your login details.

    Upon reviewing your website, we have discovered that no Store page has been selected under the WooCommerce > Settings > Products section.

    Please note that the shop sidebar, located under Appearance > Widgets, only functions with a Store page selected under WooCommerce > Settings > Products. We have attached an image for your reference.
    https://imgur.com/9bPc3aS

    https://imgur.com/nvRuCoR

    To rectify this, please select the Store page under WooCommerce > Settings > Product. Following this, we recommend clearing your browser cache and revisiting your site to ensure the changes have been implemented correctly.

    We trust that this solution will effectively resolve your issue.

    Best Regards,
    8Theme’s Team.

    #370878 Copied In reply to: Shop sidebar does not appear – Shop Filters
  • 1 2 3 … 275 276 277 … 462 463 464
    8,251–8,280 of 13,904 posts
Viewing 30 posts - 8,251 through 8,280 (of 13,904 total)
1 2 3 … 275 276 277 … 462 463 464